Europe
Bus Company Policies - Europe
Select your bus company to view details:
Aisa
Cancellations & Refunds:
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Tickets are non-refundable.
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Cancellations are not permitted once the ticket is purchased.
Exchanges:
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Tickets are non-exchangeable.
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All bookings are final and cannot be modified.
Boarding Requirements:
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A printed ticket is required for boarding.
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You must present the same ID used during booking.
Seat Selection:
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Seat selection is not available during checkout.
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Seats are assigned based on availability at boarding.
Child Policy:
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Children under 4 years old can travel for free if they do not occupy a seat.
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Each child must be accompanied by an adult.
Luggage Policy:
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Carry-on: 1 item that fits in the overhead compartment or under the seat.
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Checked baggage: 1 item in the hold, max 30 kg (66.1 lbs).
Pet Policy:
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Pets are allowed if transported in a secure carrier or travel cage.
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Pets must not disturb other passengers during the trip.
Accessibility:
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AISA buses can accommodate 1 wheelchair onboard.
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Contact AISA at least 48 hours before travel if assistance is needed at the station.
Contact AISA:
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Phone: +34 902 198 788
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Email: aisa@aisa-grupo.com
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Website: aisa-grupo.com/es/contactar
Autobus.al
Cancellations & Refunds:
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More than 72 hours before departure:
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Eligible for a 50% refund or a free date change.
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Within 72 hours of departure:
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No refunds are issued.
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Exchanges:
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You can change your travel date through the Modify Reservation Portal.
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Changes are subject to availability and must be made more than 72 hours before departure.
Boarding Requirements:
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A printed ticket is required for boarding.
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You must present the same ID used during booking.
Seat Selection:
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Seat selection is not available during checkout.
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Seats are assigned based on availability at boarding.
Child Policy:
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Specific child policies are not detailed on the official website.
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It's recommended to contact customer support for information regarding traveling with children.
Luggage Policy:
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Carry-on: 1 item that fits in the overhead compartment or under the seat.
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Checked baggage: 1 item in the hold, max 30 kg (66.1 lbs).
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For additional luggage or special items, please contact customer support in advance.
Pet Policy:
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Specific pet policies are not detailed on the official website.
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It's recommended to contact customer support for information regarding traveling with pets.
Accessibility:
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Specific accessibility services are not detailed on the official website.
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It's recommended to contact customer support for assistance with accessibility needs.
Contact Autobus.al:
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Phone: +355 45 30 13 88
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Email: Contact Form
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Website: autobus.al
Avanza
Cancellations & Refunds:
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Tickets can be canceled up to 2 hours before departure.
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A cancellation fee of 35% of the ticket price applies.
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Management fees are non-refundable.
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Refunds are processed within 2 to 5 business days.
Exchanges:
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Tickets can be modified up to 2 hours before departure.
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A 30% fee of the ticket price applies for each change.
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Modifications can be made online or at authorized points of sale.
Boarding Requirements:
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Passengers must present a printed ticket.
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The same ID used during booking is required for verification.
Seat Selection:
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Seat selection is available during booking, subject to availability.
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In some cases, seats may be reassigned due to operational reasons.
Child Policy:
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Children under 11 years cannot travel alone.
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Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.
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Children under 16 years cannot travel alone on international routes.
Luggage Policy:
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Each passenger is allowed up to 30 kg of luggage free of charge.
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This can be distributed across two pieces of luggage.
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Excess baggage is subject to availability and additional fees.
Pet Policy:
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Pets are allowed in the luggage compartment, provided they are in a certified pet carrier.
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A responsibility form must be completed and presented to the driver.
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The number of pets per trip is subject to the luggage compartment's capacity.
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Guide dogs are permitted to travel in the cabin.
Accessibility:
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Avanza has over 75 vehicles equipped with ramps for wheelchair access.
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Passengers requiring assistance should contact Avanza at least 48 hours before travel.
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Not all routes have accessible vehicles; confirmation is necessary.
Contact Avanza:
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Phone (Spain): +34 91 272 28 32
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Phone (International): +34 900 921 885
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Email: informacion@avanzabus.com
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Website: www.avanzabus.com
Biletall
Cancellations & Refunds:
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Tickets can be canceled up to 24 hours before departure.
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Cancellation policies may vary depending on the bus company.
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Refunds are processed within 1 to 7 business days, depending on your bank's procedures. Obilet
Exchanges:
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Ticket exchanges are subject to the policies of the respective bus company.
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Some companies may allow changes up to a certain time before departure, while others may not permit changes at all.
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It's recommended to check the specific exchange rules of the bus company before making a purchase.
Boarding Requirements:
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A printed ticket is generally required for boarding.
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Passengers must present a valid photo ID matching the name on the ticket.
Seat Selection:
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Seat selection options vary by bus company.
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Some companies offer seat selection during the booking process, while others assign seats automatically.
Child Policy:
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Child travel policies differ among bus companies.
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It's advisable to review the specific child travel rules of the chosen bus company before booking.yardim.obilet.com+1Italo+1
Luggage Policy:
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Luggage allowances vary depending on the bus company.
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Generally, passengers are allowed 1 carry-on bag and 1 checked bag.
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For detailed luggage policies, please refer to the specific bus company's guidelines.
Pet Policy:
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Pet travel policies are determined by individual bus companies.
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Some companies may allow small pets in carriers, while others may not permit pets at all.
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Please consult the specific pet policy of the bus company before traveling.
Accessibility:
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Accessibility services vary by bus company.
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Passengers requiring special assistance should contact the bus company directly to inquire about available services and make necessary arrangements.
Contact Biletall:
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Phone: +90 850 360 32 58
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Email: info@biletall.com
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Website: www.biletall.com
Blablabus
Eurolines
Euroticket
Flixbus
GoOpti
Gruposamar
Hannon Coach
Infobus
Irish Citylink
Jimenez Dorado
LEDA
Leo Express
Lux Express
Megabus UK
Monbus
Movelia
National Express
Nettbuss
Nettbuss NO
RedeExpressos
Regiojet
Socibus
Union Ivkoni
AISA 🇪🇸
Cancellations and refunds
- AISA tickets are not cancellable.
Exchanges
- AISA tickets are not exchangeable.
Boarding requirements
- To board you must present a printed ticket.
- You must also travel with the same ID that you used at the time of your booking.
Seat selection policy
- Seat selection is not available during the booking process.
- Seats are assigned based on availability.
Travelling with children
- Children under 4 years that do not need a seat can travel for free.
Luggage policy
Free allowance:
- 1 carry on item allowed on the bus. This must fit in the overhead compartment or under the seat in front of you.
- You can take 1 bag in the hold, which must not be heavier than 30kg (66.1lbs).
Pet policy
- You can travel with your pets as long as they are transported in a suitable cage or equivalent item.
- They must not annoy other passengers.
Accessible travel
- AISA buses are able to carry 1 wheelchair onboard.
- Please call AISA directly if you need help when at the station. You must call them at least 48 hours before your trip.
Contact the bus company
📞 Phone : 902 198 788
ℹ️ Website: https://www.aisa-grupo.com/es/contactar
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ALSA 🇪🇸
Cancellations and refunds
- If your ticket is cancellable, you can cancel it via the options mentioned here.
Exchanges
- To exchange your ticket, you must contact the bus company directly.
- You must contact them no later than 2 hours before your trip.
- To exchange your ALSA ticket, please call +34919497069 or request an exchange via their website.
Boarding requirements
- To board you must provide your ALSA reference number and your photo ID.
- This must be the same ID you used to make your booking.
- If you are travelling internationally, you must print your ticket.
Seat selection policy
- Some services offer seat selection when booking.
- If it is available on your trip, you can follow these instructions to select your seat before you pay for your ticket.
- Once you select your seats, you cannot change them.
Travelling with children
- Children aged 16 and under can travel alone in specific situations.
- In these cases, you must buy a ticket directly with ALSA.
- Children aged 0-3 only pay 50% of the regular price.
Luggage policy
Free allowance:
- 1 carry on item allowed on the bus. This must fit in the overhead compartment or under the seat in front of you.
- You can take 1 bag in the hold, which must not be heavier than 30kg (66.1lbs).
- Further information can be found here about oversized and additional baggage.
Pet policy
- Guide dogs are allowed onboard, as long as they sit in the aisle and you have the necessary documentation for them.
- For detailed information on if you can travel with your pet, please click here for the policy.
- If you want to make a booking for your pet to travel with you, you will have to complete your booking on ALSA's website.
- When booking on ALSA's website, you must tick the box for travelling with your pet on the 2nd step of the booking.
- The cost of travelling with your pet is 50% of a regular ticket.
Accessible travel
- Please consult our guide for travelling in a wheelchair to understand how to travel with your wheelchair.
- You should contact their customer service at +34919497069 to ask which routes offer lifting platforms for people travelling in wheelchairs.
Lost and Found items
- Fill out this form here.
Contact the bus company
📞 Phone : +34919497069
📧 Email: alsa@alsa.es
ℹ️ Website: https://www.alsa.es/home
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BlaBlaCarBus 🇪🇺
Cancellations and refunds
- BlaBlaCarBus tickets cannot be cancelled via Busbud.
- If you want to cancel your BlaBlaCarBus trip, you will receive a BlaBlaCarBus credit that you can use exclusively on BlaBlaCarBus' website.
- To cancel your trip with BlaBlaCarBus, you have to enter your booking reference and email here.
- You will then be able to cancel your booking and receive a BlaBlaCarBus credit.
You can only cancel your BlaBlaCarBus booking up until 30 minutes before your trip.
Exchanges
- You can only exchange your ticket directly with BlaBlaCarBus, by logging in with your booking reference and email here.
- You can only change the departure date/time of your trip.
You can only exchange your BlaBlaCarBus booking up until 30 minutes before your trip.
Boarding requirements
- You can board the bus by showing your ID and having your reference number available to show.
Seat selection
- Seat selection is not available before your trip.
Travelling with children
- Babies under 2 can travel for a reduced rate of 50% of an adult ticket.
- Children between 2-11 receive a 25% discount.
- Unaccompanied minors can travel with authorization. More information can be found here.
- It is not possible to book a ticket for an unaccompanied minor on Busbud. Find more information here.
Luggage policy
Free allowance:
- 2 carry on items are included in your free allowance. They must fit under the seat in front of you or in the overhead compartment.
- You are allowed 1 bag in the baggage hold. The maximum weight allowance is 20 kg (44.1 lbs).
- You can find more information about excess baggage here.
Pet policy
- Only guide dogs are allowed on board BlaBlaCarBus buses.
- They must be fully trained and not have to wear a muzzle.
Accessible travel
- Follow our instructions to reserve a ticket with a wheelchair.
- Call BlaBlaCarBus at 01 71 53 01 80 within 26 hours of your trip to arrange help on the day you travel.
Contact the bus company
📧 Email: Contact form here
ℹ️ Website: https://www.ouibus.com
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Flixbus 🇪🇺
Please note, when you book a ticket with Flixbus, you are redirected to flixbus.com to book your ticket. You will have to contact Flixbus for any information relating to your booking.
Cancellations and refunds
- If your ticket is cancellable, you will have to cancel your booking here.
- You will receive a Flixbus refund voucher that you can use on flixbus.com
- When you cancel your ticket, you will be issued a Flixbus voucher that will be valid for 12 months.
Exchanges
- To exchange your Flixbus ticket, you must first cancel it here.
- You will then be able to use the Flixbus voucher to book a new ticket.
Boarding requirements
- To board the bus, you must present your Flixbus booking reference number.
- You must also travel with the same ID you used at the time of your booking.
Seat selection
- Seat selection is available at a fee when booking your ticket.
Luggage policy
Free allowance:
- 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you.
- The maximum allowed weight is 7kg. The maximum dimensions are: 42 x 30 x 18 cm.
- 1 item in the baggage hold. The maximum allowed weight is 20kg, and the dimensions must not be more than 80 x 50 x 30 cm.
Pet policy
- Pets are not allowed on Flixbus buses.
- Guide dogs and Companion dogs can travel for free.
- You must travel with an official medical certificate stating that you need their presence all of the time.
- If you want to travel with your companion dog, please contact Flixbus here no later than 36 hours before your trip.
Accessible travel
- If you need to travel in your wheelchair, please contact Flixbus via this form, at least 7 days before your trip so that they can make arrangements.
- If you want to transport a wheelchair as luggage, please use this form no later than 36 hours before your trip.
Contact the bus company
📞 011 49 30 300137300
ℹ️ https://global.flixbus.com/service/contact-us
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Grupo Samar 🇪🇸
Cancellations and refunds
- If your ticket is cancellable, you must cancel it directly via;
- Your Busbud account, or,
- Via our support section
- You must cancel your booking within the allowed timeframe shown on your booking.
Exchanges
- Grupo Samar bookings are not exchangeable.
Boarding requirements
- You must print your ticket before heading to the station to travel.
- You must also travel with the same ID you used at the time of your booking.
Seat selection
- Seat selection is not available during the booking process.
- Seats are automatically assigned.
Luggage policy
Free allowance:
- 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you.
- 1 item in the baggage hold. The maximum allowed weight is 25kg (55.1lbs).
Pet policy
- Pets can travel on Grupo Samar buses.
- To bring a pet, you must contact the bus company at least 24 hours before your trip.
- You can go to the bus station directly or call them: 902 25 70 25.
- Only 1 pet will be allowed on each bus.
- The price for taking a pet is €8.
- Only small pets, weighing no more than 10kg will be permitted.
- Pets must travel in a cage.
- Guide dogs travel for free.
Accessible travel
- Most of Grupo Samar's buses are adapted for wheelchairs.
- It's best to call ahead to ask if it is possible to travel with a wheelchair on a particular service.
Contact the bus company
📞 902 25 70 25/ 91 723 05 06
📧 autocares.samar@samar.es
ℹ️ https://samar.es/
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Irish City Link 🇮🇪
Cancellations and refunds
- Irish City Link tickets are not cancellable.
Exchanges
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If your booking is exchangeable, you can exchange your booking up until 24 hours before your trip.
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To exchange your ticket, you should either go to the station or contact the bus company here.
Boarding requirements
- You must print your ticket before heading to the station to travel.
- You must also travel with the same ID you used at the time of your booking.
Seat selection
- Seat selection is not available during the booking process.
- Seats are automatically assigned based on availability.
Luggage policy
Free allowance:
- 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you.
- 1 item in the baggage hold. The maximum allowed weight is 25kg (55.1lbs).
- The maximum weight must not exceed 20kg (44.1lbs)
Pet policy
- Only guide dogs and assistance dogs can travel on Irish City Link buses.
- Guide dogs must have an official coat and harness.
- Assistance dogs must have an official coat, medallion and lead.
- You must have the relevant paperwork to confirm that your dog is an assistant dog.
Accessible travel
- Some Irish City Link buses are able to carry wheelchairs onboard.
- You should contact them at 091 564164 to ask for assistance before booking.
Contact the bus company
📞 091 564164
📧 info@citylink.ie
ℹ️ https://www.citylink.ie/contact-us
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LEDA 🇪🇸
Cancellations and refunds
- If your ticket is cancellable, you should contact us to ask for a cancellation.
- Please make sure you contact us within the timeframe allowed according to the policy of your booking.
Exchanges
- If your ticket is exchangeable, you can exchange it for a different departure time/date.
- You cannot exchange it for a different departure/arrival location.
- To exchange your ticket, follow these instructions.
Boarding requirements
- To board the bus, you will have to print your ticket before heading to the station.
- Please make sure that you travel with the same ID you used at the time of booking your ticket.
Seat selection
- You cannot select your seat during the booking process.
- Seats will be assigned on a first-come, first-serve basis,
Luggage policy
Free allowance:
- 1 carry-on item per passenger.
- Your carry-on item must fit in the overhead compartment or under the seat in front of you.
- 1 item in the baggage hold.
- Luggage in the hold must not be heavier than 25kg (55.1lbs)
- For information about extra luggage, click here.
Pet policy
- Pets are allowed to travel in the hold, with the luggage.
- If you want to travel with your pet, you will have to pay €4.50 at the bus station.
- Only one pet will be allowed on each bus.
- Only small pets are allowed to travel, and they must not weigh more than 10kg.
- Pets must travel in the hold inside a cage.
- Guide dogs travel for free, and must remain with you on the bus. They must stay in the aisle of the bus.
- Make sure you have all the necessary documents to travel with your pet.
Accessible travel
- Follow our instructions for travelling with a wheelchair.
Contact the bus company
📞 924 23 34 78
📧 http://www.leda.es/contacto/
ℹ️ http://www.leda.es/
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Megabus 🇬🇧
Cancellations and refunds
- Megabus tickets are not cancellable.
Exchanges
- If your ticket is exchangeable, you can exchange it up until 24 hours before your trip.
- To exchange your ticket, you must contact the bus company directly +440900 1600 900 or exchange it via their website.
Boarding requirements
- To board the bus you will have to present your Megabus reference number and the same ID you used at the time you booked your trip.
Seat selection
- Seat selection is not available at the time of booking.
- Seats are given on a first-come, first-serve basis.
Travelling with children
- All children have to purchase a ticket for travel, regardless of age.
- Unaccompanied minors cannot travel alone on Megabus buses.
Luggage policy
Free allowance:
- 1 carry on item. Your bag must fit in the overhead compartment or under the seat in front of you.
- 1 item in the baggage hold. The maximum weight limit is 20kg (4.1lbs) per bag.
- If you would like to take an extra piece of luggage, you will have to purchase an extra ticket so that there is space for your luggage.
- You can find more information here.
- Oversize luggage + sports equipment: not allowed
Pet policy
- No pets are allowed onboard.
- Trained service animals are allowed on board to help customers who need it.
Accessible travel
- Follow our instructions about booking a ticket with a wheelchair.
Contact the bus company
📞 +44 (0) 900 1600 900** seven days a week 07:00 to 22:00
📧 enquiries@megabus.com
ℹ️ https://uk.megabus.com/contact-us
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National Express 🇬🇧
Cancellations and refunds
- National Express tickets are not refundable.
Exchanges
- If your ticket is exchangeable, you can exchange it up until 1 hour before your trip.
- You can only change the time/date of your ticket.
- You can call 0871 781 8181 to exchange your booking for a fee of £6.00 or via National Express' website for a fee of £5.00.
Boarding requirements
- You can board the bus by showing your ticket on your phone.
Seat selection
- Seat reservations have been suspended due to COVID-19.
Travelling with children
- Children aged 2 and under travel for free (1 free child per 1 adult fare)
- If you travel with more than one child aged 0-2, you will have to purchase tickets for them.
Luggage policy
Free allowance
- 1 carry on bag free of charge. This must fit in the overhead compartment or under the seat in front of you.
- 2 bags in the hold, per passenger. Each bag must not weigh more than 20kg (44.1lbs).
- Additional bags can be purchased at the station for a fee of £10 per bag. Click here for more detailed information about luggage.
Pet policy
- Only trained assistance dogs will be allowed to travel on board. They must have been trained by a member organization of Assistance dogs (UK).
- All other pets are not allowed on board
Accessible travel
- National Express require that you contact them 36 hours before you intend to travel so that they can verify if you will be able to travel in a wheelchair on board.
- They need to verify if a wheelchair is compatible with the bus being used. Please contact them via 03717 81 81 81 for more information.
Contact the bus company
📞 0871 781 8181 open 7 days a week, 10am - 6pm. Outside UK: 0044 3717 818181
ℹ️ https://www.nationalexpress.com
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Rede Expressos 🇵🇹
Cancellations and refunds
- Rede Expressos tickets are not cancellable.
Exchanges
- Tickets are exchangeable, for national tickets, up until 3 hour before your trip.
- The exchange of international tickets, is not permitted.
- You can only exchange it for a different departure time/date.
- You cannot exchange the arrival or departure location.
- To exchange your ticket, you must go to their website https://rede-expressos.pt/en
- Follow our instructions to exchange your ticket.
Boarding requirements
- To board the bus, you can either print your ticket or show a ticket on your phone.
- If you want to print your ticket, you will have to do this before you arrive at the station.
- You must also travel with the same ID you used at the time of making your booking.
Seat selection
- On some routes, you can choose your seats during the booking process.
- This is optional, and you do not have to select a seat.
- You will not be able to select a seat after you book your trip.
- Seat selection is not always available on every trip.
- If you don't select a seat, you will be assigned one based on availability at the time of booking.
Travelling with children
- Children under 4 years old can travel for free.
- They must travel with an adult and must sit on your lap. They cannot take up a seat.
- Children between 4-13 years of age can travel at a reduced rate (50% discount).
Luggage policy
Free allowance:
- 1 carry-on item. Your carry-on item must fit under the seat in front of you or in the overhead compartment.
- 1 item in the baggage hold. The maximum weight must not be more than 20kg (44.1lbs).
- Click here for more information on additional luggage.
Pet policy
- Small pets can travel with you on board the bus.
- Pets must travel in a cage.
- If you travel with a pet, you will have to buy a reduced ticket a t 50% the price of an adult ticket.
- Guide dogs travel for free.
Accessible travel
- Follow our instructions for travelling with a wheelchair.
Contact the bus company
📞 707 22 33 44 - 00351217524524 Every day from 08h00 to 22h00
📧 cliente@rne.pt
ℹ️ https://www.rede-expressos.pt/en
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