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Click on your bus company to know more!

 

 

Águia Branca 🇧🇷

Cancellations and refunds

  • Águia Branca tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it no later than 3 hours before your trip departs.
  • To exchange your ticket, you must contact the bus company directly at 0800 725 1211 or go to the bus station.

Boarding requirements

  • You must print your voucher at home and present it to the bus company staff at the station. They will give you a ticket to board the bus.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 16 years of age can travel alone, or with somebody aged 18+. You must buy these tickets directly with the bus company.
  • Children can only travel alone if they are travelling to or from their home city, or to a neighbouring location in the same region.
  • For children travelling alone up to 16 years of age: You must have signed authorization from a mother, father or guardian.
  • You must show the child's ID, alongside the ID of the parent/guardian, at the station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs)

Pet policy

  • You can travel with pets on Águia Branca buses, including guide dogs.
  • The pet policy varies depending on where you are travelling in Brazil. Please click here for a detailed breakdown on the specific policy.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.

Contact the bus company

📞  0800 725 1211
📧  sac@aguiabranca.com.br 
ℹ️  https://www.aguiabranca.com.br/ 

 

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Berlinas del Fonce 🇨🇴

Cancellations and refunds

  • Berlinas del Fonce tickets are not refundable.

Exchanges

  • Berlinas del Fonce tickets can be exchanged up to 24 hours before the trip. To exchange your ticket contact the bus company or go to the station.

Boarding requirements

  • You must print your ticket at home in order to board the bus.
  • Tickets on a mobile phone will not be allowed.

Seat selection

  • Seat selection is available during the booking process.
  • You cannot change your seat once you have selected it.

Travelling with children

  • Children under 12 years old cannot travel alone.
  • Children between 13 and 17 years old can travel alone. You must fill out this form.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44.1lbs).

Pet policy

  • You can travel with your dog or cat.
  • Guide dogs ca also travel when you have the updated vaccination card with proof of the rabies vaccination.
  • Only 1 pet may travel per passenger.

Accessible travel

Contact the bus company

📞 318 354 5454

📧 informacion@berlinasdelfonce.com 

ℹ️ https://www.berlinasdelfonce.com/berlinas/contactanos/

 

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CATA Internacional 🇦🇷

 

Boarding requirements

  • You must print your ticket at home and bring it with you to board.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children aged between 6-12 years, can travel with a legal representative or an authorized third party.
  • Children between 13-17 years can also travel alone with the proper authorization.
  • These tickets must be purchased directly at the bus station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44lbs). Your luggage must not be larger than 50cm x 75cm.

Pet policy

  • No animals are allowed on CATA Internacional buses.
  • Blind people can travel with guide dogs, by processing the animal's identification card with the Secretary of Transportation.

Accessible travel

  • People with disabilities can travel for free under Argentine law.
  • To travel, please go directly to the ticket counter and present a legalized copy of your disability certificate, along with your original ID.

Contact the bus company

ℹ️ https://www.catainternacional.com/atencion-cliente 

📧  atencionalcliente@catainternacional.com 

📞 08001222282

 

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Catarinense 🇧🇷

Cancellations and refunds

  • Catarinense tickets are refundable up until 3 hours before your trip.
  • To cancel your ticket, log in to your Busbud account.

Exchanges

  • If your ticket is exchangeable, you can exchange it no later than 3 hours before your trip departs.
  • To exchange your ticket, you must contact the bus company directly at 0800 470 470 or go to the bus station.

Boarding requirements

  • You must print your voucher at home and present it to the bus company staff at the station. They will give you a ticket to board the bus.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 16 years of age can travel alone, or with somebody aged 18+. You must buy these tickets directly with the bus company.
  • Children can only travel alone if they are travelling to or from their home city, or to a neighbouring location in the same region.
  • For children travelling alone up to 16 years of age: You must have signed authorization from a mother, father or guardian.
  • You must show the child's ID, alongside the ID of the parent/guardian, at the station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs)

Pet policy

  • You can only travel with dogs and cats.
  • A maximum of 2 animals per bus is allowed. However, each passenger is only allowed to travel with 1 animal.
  • The cage/transport bag must not be bigger than 41cm x 36cm x 33cm. It must not contain food or water.
  • The maximum weight of each pet is 10kg.
  • For trips within the state of São Paulo, the maximum weight is 8kg.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.

Contact the bus company

ℹ️  https://www.catarinense.com.br/contatos 

 

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Cometa 🇧🇷

Cancellations and refunds

  • Cometa tickets are refundable up until 3 hours before your trip.
  • To cancel your ticket, log in to your Busbud account.

Exchanges

  • If your ticket is exchangeable, you can exchange it no later than 3 hours before your trip departs.
  • To exchange your ticket you must go to the bus station no later than 3 hours before the scheduled departure.

Boarding requirements

  • You must print your voucher at home and present it to the bus company staff at the station. They will give you a ticket to board the bus.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 16 years of age cannot travel alone.
  • For children travelling alone up to 16 years of age: You must have signed authorization from a mother, father or guardian.
  • You must show the child's ID, alongside the ID of the parent/guardian, at the station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs)

Pet policy

  • You can only travel with dogs and cats.
  • A maximum of 2 animals per bus is allowed. However, each passenger is only allowed to travel with 1 animal.
  • The cage/transport bag must not be bigger than 41cm x 36cm x 33cm. It must not contain food or water.
  • The maximum weight of each pet is 10kg.
  • For trips within the state of São Paulo, the maximum weight is 8kg.
  • Guide dogs can travel for free. If you are travelling with a guide dog, you must provide the following: ID tag and plate issued by the guide dog training center, or independent instructor. You must also provide an updated vaccination booklet, with proof of multiple and anti-rabies vaccinations, signed by a veterinarian registered with the profession's regulatory body. In addition, you must have the appropriate animal equipment, consisting of a collar, guide and harness with a handle. The ID must be worn around the guide dog's neck.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.

Contact the bus company

ℹ️  https://www.viacaocometa.com.br/fale-conosco

WhatsApp: +55 11 97264-5808

 

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Copetran 🇨🇴

Cancellations and refunds

  • Copetran tickets are not refundable.

Exchanges

  • Copetran tickets can be exchanged up to 24 hours before the trip. To exchange your ticket contact the bus company or go to the station.

Boarding requirements

  • You must print your ticket at home in order to board the bus.
  • Tickets on a mobile phone will not be allowed.

Seat selection

  • Seat selection is available during the booking process.
  • You cannot change your seat once you have selected it.

Travelling with children

  • Children aged 14 and under must travel with somebody over 18.
  • Children between 14 and 18 years old must travel with a written authorization that you can download here.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44.1lbs).

Pet policy

  • You can travel with your dog or cat.
  • Guide dogs can also travel when you have the updated vaccination card with proof of the rabies vaccination.
  • You must buy your ticket at the station and inform the staff that you wish to travel with your pet.

Accessible travel

Contact the bus company

📞  018000 114 164

📧  servicioalcliente@copetran.com

ℹ️  https://www.copetran.com/contacto/

 

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Expresso Bolivariano 🇨🇴

Cancellations and refunds

  • Expresso Bolivariano tickets are not refundable.

Exchanges

  • Expresso Bolivariano tickets can be exchanged up to 24 hours before the trip. To exchange your ticket contact the bus company or go to the station.

Boarding requirements

  • You must print your ticket at home in order to board the bus.
  • Tickets on a mobile phone will not be allowed.

Seat selection

  • Seat selection is available during the booking process.
  • You cannot change your seat once you have selected it.

Travelling with children

  • For national trips, children aged over 10 years can travel alone if they have the correct authorization.
  • You must purchase your ticket at the ticket office and fill out an authorization form.
  • For international trips, residents of Colombia aged up to 18 years old must travel with their parents to leave the country.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44.1lbs).

Pet policy

  • You can travel with your dog or cat.
  • Guide dogs can also travel when you have the updated vaccination card with proof of the rabies vaccination.
  • Only 1 pet may travel per passenger.

Accessible travel

Contact the bus company

📞 424-90-90

📧 https://corporativo.bolivariano.com.co/usuarios/pqrs/nueva 

 

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Expreso Brasilia 🇨🇴

Cancellations and refunds

  • Expreso Brasilia tickets are not refundable.

Exchanges

  • Expreso Brasilia tickets can be exchanged up to 24 hours before the trip. To exchange your ticket contact the bus company or go to the station.

Boarding requirements

  • You must print your ticket at home in order to board the bus.
  • Tickets on a mobile phone will not be allowed.

Seat selection

  • Seat selection is available during the booking process.
  • You cannot change your seat once you have selected it.

Travelling with children

  • Children under 16 years old cannot travel without their parents.
  • Children aged 16-18 years old can travel unaccompanied on national routes with their parent's authorization.
  • You must purchase these tickets directly from the bus station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44.1lbs).

Pet policy

  • You can travel with your dog or cat, as long as it is smaller than 35cm and travels in a cage.
  • Guide dogs can also travel when you have the updated vaccination card with proof of the rabies vaccination.
  • Only 1 pet may travel per passenger.

Accessible travel

Contact the bus company

📞 01 8000 51 8001

📧 contactenos@expresobrasilia.com

 

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Flechabus 🇦🇷

 

Boarding requirements

  • You must print your ticket at home and bring it with you to board.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children aged between 6-12 years, can travel with a legal representative or an authorized third party.
  • Children between 13-17 years can also travel alone with the proper authorization.
  • These tickets must be purchased directly at the bus station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 15 kg (33lbs). 

Pet policy

  • No animals are allowed on Flechabus buses.
  • Blind people can travel with guide dogs, by processing the animal's identification card with the Secretary of Transportation.

Accessible travel

  • People with disabilities can travel for free under Argentine law.
  • To travel, please go directly to the ticket counter and present a legalized copy of your disability certificate, along with your original ID.

Contact the bus company

ℹ️ https://www.flechabus.com.ar/contacto/

📧  atencionalcliente@flechabus.com.ar

📞 011 4000 5200

 

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PeruBus 🇵🇪

Cancellations and refunds

  • PeruBus tickets can be cancelled up until 24 hours before the departure time, via your Busbud account.

Exchanges

  • PeruBus tickets can be exchanged up to 1 hour before the trip. To exchange your ticket contact the bus company or go to the station.

Boarding requirements

  • You must print your ticket at home, or show it on your mobile device to board.

Seat selection

  • Seat selection is available during the booking process.
  • You cannot change your seat once you have selected it.

Travelling with children

  • Children under 16 years old cannot travel without their parents.
  • Children aged 16-18 years old can travel unaccompanied on national routes with their parent's authorization.
  • You must purchase these tickets directly from the bus station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 20 kg (44.1lbs).

Pet policy

  • You can travel with your pet for an additional cost.
  • You must buy your ticket directly with PeruBus if you wish to travel with your pet.

Accessible travel

Contact the bus company

📞 (01) 205 – 2370

📧 operadores@perubus.com.pe

 

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Pullman Bus 🇨🇱

Cancellations and refunds

  • To cancel your ticket, log in to your Busbud account.
  • You can cancel your ticket no later than 4 hours before the original departure.

Exchanges

  • Pullman Bus tickets are no exchangeable

Boarding requirements

  • You must print your ticket at home or show the ticket on your mobile device to board.
  • Make sure to bring your same ID that you used at the time of booking.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children aged 14 and under must travel with somebody over 18.
  • you must buy a ticket directly with Pullman Bus for children travelling unaccompanied.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs) and it must not exceed the following size: 50cm x 40cm x 10cm.

Pet policy

  • No animals are allowed on Pullman buses.

Accessible travel

Contact the bus company

📞  0600 600 0018
📧 info@pullmanbus.cl

ℹ️  https://www.pullmanbus.cl/

 

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Turbus 🇨🇱

Cancellations and refunds

  • To cancel your ticket, log in to your Busbud account.
  • You can cancel your ticket no later than 2 hours before the original departure.

Exchanges

  • Turbus tickets are no exchangeable

Boarding requirements

  • You must print your ticket at home or show the ticket on your mobile device to board.
  • Make sure to breing your same ID that you used at the time of booking.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children aged 14 and under must travel with somebody over 18.
  • you must buy a ticket directly with Turbus for children travelling unaccompanied.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs).

Pet policy

  • No animals are allowed on Turbus buses, with the exception of guide dogs.
  • Guide dogs must be kept on a leash or harness at all times. The dog must also have an official badge, identifying it as a guide dog.
  • You must make sure that the dog's health documents are up to date.
  • Guide dogs must stay by the passenger's feet in the aisle.

Accessible travel

Contact the bus company

WhatsApp: +56940728931

ℹ️  https://new.turbus.cl/turbuscl/

 

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Util 🇧🇷

Cancellations and refunds

  • Util tickets are refundable up until 3 hours before your trip.
  • To cancel your ticket, log in to your Busbud account.

Exchanges

  • If your ticket is exchangeable, you can exchange it no later than 3 hours before your trip departs.
  • To exchange your ticket you must go to the bus station no later than 3 hours before the scheduled departure.

Boarding requirements

  • You must print your voucher at home and present it to the bus company staff at the station. They will give you a ticket to board the bus.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 16 years of age can travel alone, or with somebody aged 18+. You must buy these tickets directly with the bus company.
  • For children travelling alone up to 16 years of age: You must have signed authorization from a mother, father or guardian.
  • You must show the child's ID, alongside the ID of the parent/guardian, at the station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs)

Pet policy

  • You can only travel with your pet.
  • A maximum of 2 animals per bus is allowed. However, each passenger is only allowed to travel with 1 animal.
  • The cage/transport bag must not be bigger than 44cm x 36cm x 27cm. It must not contain food or water.
  • The maximum weight of each pet is 10kg.
  • A veterinary medical certificate, issued within a maximum period of 10 days before the trip, must be presented declaring that the animal is in good health, in addition to the updated vaccination card,  proving that the animal has been vaccinated against rabies.
  • Guide dogs travel for free. You must present a guide dog school record and health certificate.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.

Contact the bus company

ℹ️  https://www.util.com.br/ 

📞  0800 883 8830

 

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Via Bariloche 🇦🇷

Cancellations and refunds

  • To cancel your ticket, log in to your Busbud account.
  • You can cancel your ticket no later than 3 hours before the original departure.

Exchanges

  • Via Bariloche tickets are no exchangeable

Boarding requirements

  • You must print your ticket at home and bring it with you to board.
  • Tickets shown on a mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children between 13-17 years old can travel alone, however, you must book these tickets directly with Via Bariloche.
  • You must also have authorization from the CNRT. You can download and fill out the form here before the trip.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 15 kg (33lbs). 

Pet policy

  • No animals are allowed on Via Bariloche buses.
  • Blind people can travel with guide dogs, by processing the animal's identification card with the Secretary of Transportation.

Accessible travel

  • People with disabilities can travel for free under Argentine law.
  • To travel, please go directly to the ticket counter and present a legalized copy of your disability certificate, along with your original ID.

Contact the bus company

📞  0810-333-7575 
📧  https://www.viabariloche.com.ar/contacto.php#.XPrHNNNKjUI

ℹ️  https://www.viabariloche.com.ar/

 

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1001 🇧🇷

Cancellations and refunds

  • 1001 tickets are refundable up until 3 hours before your trip.
  • To cancel your ticket, log in to your Busbud account.

Exchanges

  • If your ticket is exchangeable, you can exchange it no later than 3 hours before your trip departs.
  • To exchange your ticket you must go to the bus station no later than 3 hours before the scheduled departure.

Boarding requirements

  • You must print your voucher at home and present it to the bus company staff at the station. They will give you a ticket to board the bus.
  • Tickets shown on mobile are not allowed.

Seat selection

  • Seat selection is not available.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children aged 0-6 years old travel for free if they're sitting on an adult's lap. If you're travelling between the states,  you must collect a ticket from the ticket counter 1 hour before the departure. This doesn't apply if you're travelling in the same state.
  • Children under 16 years of age must travel with a sibling, aunt, uncle, or grandparent, over the age of 18. You must also board with the child's birth certificate and a document that proves that the family member is related.
  • For children travelling alone up to 16 years of age: You must have signed authorization from a mother, father or guardian.
  • You must show the child's ID, alongside the ID of the parent/guardian, at the station.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs) and must not be greater than 42cm x 78cm x 26cm.
  • It must fit in the overhead compartment or under the seat in front of you.
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 30 kg (66.1lbs). Your luggage must not be larger than 100cm x 50cm x 60cm

Pet policy

  • You can only travel with your dog or cat.
  • A maximum of 2 animals per bus is allowed. However, each passenger is only allowed to travel with 1 animal.
  • The cage/transport bag must not be bigger than 41cm x 36cm x 33cm. It must not contain food or water.
  • The maximum weight of each pet is 10kg. In São Paulo, the maximum weight is 8kg.
  • You must have a certificate issued 3 days before the trip, by a veterinarian accredited by the Regional Council of Veterinary Medicine, proving the animal's health.
  • If your pet is over 90 days old you must present the animal's vaccination card, proving that they have been vaccinated against rabies.
  • Guide dogs travel for free. You must present a guide dog school record and health certificate, in addition to a proof of rabies vaccination.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.

Contact the bus company

ℹ️  https://www.autoviacao1001.com.br/ 

WhatsApp: 11 97264 5808

📞 4004-5001

 

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