How to cancel or exchange your BlaBlaBus/OuiBus ticket.

At Busbud, we know that travel plans can sometimes change, and you might need to cancel or exchange your BlaBlaBus/Ouibus ticket. We've made this process straightforward and secure for you. Follow the steps below to manage your booking with ease.

 

• Click the following link to begin the cancellation or exchange process: Cancel or Exchange Your Booking.
• Enter your Booking Reference & Masked Email:

• • You will be asked to provide your booking reference and email. It is important to use the masked email that was included in your ticket confirmation email, that you received after booking with Busbud. This is not your actual email address, but a masked version provided for added security and data protection.

 

Why Do We Use a Masked Email?

For your safety and privacy, we may mask your real email address. This means that even if someone else tries to access your booking, they won't be able to do so without the correct masked email. It's an extra layer of protection to ensure your personal information stays secure.

 

Additional Tips

• Double-Check Your Confirmation Email: Ensure that you are entering the masked email exactly as it appears in your confirmation email. Best is to copy & paste it to reduce typos. 
• Check Your Spam/Junk Folder: If you can't find your confirmation email, it might have ended up in your spam or junk folder.

Need Assistance?

If you encounter any issues during this process or have any questions, our customer support team is here to help. You can reach out to us for any assistance you may need. We are committed to making your experience as smooth as possible. For help, contact us here.