Ebus Canada 🇨🇦 – Essential Information for Travelers

 

📞 Public Contact Information

  • Phone: 1-877-769-3287

    Hours: Daily, 7:15 am – 9:00 pm Mountain Time (MT)​

  • Website: Ebus Contact Page

 

🖨️ Tickets

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    • E-Tickets Accepted: No need to print your ticket; mobile tickets are accepted.

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🔁 Changes and Cancellations

Alberta Routes:

  • Changes: Allowed for a $15.75 fee if made before the scheduled departure time.​Ebus
  • Cancellations: Fares are non-refundable and non-transferable. Missing a departure results in forfeiture of fare. ​

British Columbia Routes:

  • Changes: Permitted up to 24 hours prior to departure.​Ebus

  • Cancellations: Fares are fully refundable if canceled at least 24 hours before departure. ​Ebus

  • Process: All changes and cancellations must be made by phone at 1-877-769-3287

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🛄 Luggage Allowance

Included in Fare: Two complimentary pieces: one carry-on and one checked bag.

  • Carry-On: Must fit in the overhead bin.​
  • Checked Bag: Stored in the under-coach compartment.​

Additional Luggage: Up to four extra bags can be added for $19.99 per bag, with a maximum of six pieces total. ​Log in or sign up to view+2Ebus+2Log in or sign up to view+2

Liability: Ebus is not responsible for loss or damage exceeding $350. ​

 

🐕 Traveling with Pets

Currently, Ebus does not permit pets on board, except for certified service animals.​

 

💺 Seat Reservations

Seats are assigned during booking. For specific seating inquiries or modifications, please contact Ebus customer service.​

 

♿ Passengers with Disabilities

Ebus is committed to accommodating passengers with reduced mobility. For assistance and information on accessible travel, please contact customer service prior to booking.

 

🚸 Traveling with Children

Specific policies regarding traveling with children may apply. Please contact Ebus customer service for detailed information.​

 

🛂 Identification Requirements

A valid photo ID may be required for travel. Ensure you have appropriate identification when boarding.​

 

⏱️ Boarding Time

Arrive at the bus stop at least 15 minutes before departure to ensure timely boarding.​

 

🤦‍♀️ Lost & Found

If you've lost an item during your journey, promptly contact Ebus customer service at 1-877-769-3287. Provide your travel details to assist in locating your belongings.​

For further assistance or inquiries, please reach out through the channels listed above. Wishing you a pleasant journey with Ebus!