Mexico 🇲🇽
Bus Company Policies
Select your bus company to view details:
ADO
Cancellations & Refunds:
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Tickets are non-refundable.
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You can cancel your ticket up to 60 minutes before departure at any ADO ticket office.
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You'll need to present the original ticket and an official ID matching the name on the ticket. hola.ado.com.mx
Exchanges:
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If your ticket is exchangeable, you can request an exchange up to 1 hour before departure.
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Exchanges can be made in person at an ADO counter or via WhatsApp at +52 1 55 4386 4652.
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Bring a printed ticket, a valid passport, and provide the Busbud support email: support@busbud.com.
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Any fare difference must be paid and is non-refundable. FAQ
Boarding Requirements:
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A mobile ticket is accepted.
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Present the same ID used during booking.
Seat Selection:
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Available during checkout (optional).
Child Policy:
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Under 6: Travel free on an adult's lap (1 child per adult).
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Ages 5–12: 50% of adult fare.
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13+: Full adult fare.
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Children must travel with an adult aged 18+.
Luggage Policy:
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Carry-on: 1 item, max 5 kg (11 lbs).
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Checked: 1 item, max 23 kg (50 lbs).
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Extra baggage incurs a fee based on current rates.
Pet Policy:
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Pets travel in the baggage compartment.
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Required documents: vaccination card and health certificate.
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Have documents ready for inspection during the trip.
Accessibility:
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Contact ADO to coordinate wheelchair assistance.
Contact ADO:
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WhatsApp: +52 1 55 4386 4652
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Contact Form: ado.com.mx/contactanos
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Website: ado.com.mx
Autotravel
Cancellations & Refunds:
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If your ticket is cancellable, you can cancel it up to 1 hour before departure.
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Cancel via Busbud support or your Busbud account.
Exchanges:
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If your ticket is exchangeable, you can exchange it up to 4 hours before departure.
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Request via Autotravel counter, phone: +52 553-919-1918, or email: contacto@autotravel.mx. FAQ
Boarding Requirements:
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Show mobile ticket.
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Use the same ID used when booking.
Seat Selection:
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Optional during checkout.Janine In the World+1Busbud+1
Child Policy:
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Under 6: Travel free on an adult's lap (1 child per adult).
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Ages 5–12: 50% of adult fare.
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13+: Full adult fare.
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Must be accompanied by an adult (18+).
Luggage Policy:
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Carry-on: 1 item, max 5 kg (11 lbs).
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Checked: 1 item, max 20 kg (44 lbs).
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Extra luggage subject to fees.
Pet Policy:
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No public information available. Please confirm with Autotravel directly.
Contact Autotravel:
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Phone: +52 553-919-1918
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Email: contacto@autotravel.mx
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Website: autotravel.tomarbus.com
El Expreso
Cancellations & Refunds:
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Tickets are non-refundable.
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Cancellations are not allowed.
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Exchanges are not permitted.
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Tickets are non-transferable.
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A valid government-issued photo ID is required to board.
Exchanges:
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Not allowed.
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You cannot change the date or time of your ticket.
Boarding Requirements:
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You must present a printed ticket and a valid government-issued photo ID to board.
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Boarding will not be allowed without these documents.
Seat Selection:
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Seat selection is not available during the booking process.
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Seats are assigned at boarding.
Child Policy:
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Minors must travel with an accompanying adult.
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Additional documentation is required for unaccompanied minors.
Luggage Policy:
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Free allowance:
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2 bags (40 lbs each) in the baggage hold.
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1 carry-on bag (15 lbs) in the cabin.
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Extra luggage is not permitted.
Pet Policy:
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Pets are not allowed onboard.
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Service animals are allowed.
Accessible Travel:
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Buses are equipped with ramps for passengers with disabilities.
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Advance notice is recommended to ensure accessible services are available.
Contact Information:
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📞 USA Phone: 1-888-358-6762
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📞 Mexico Phone: 01-800-867-6236
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📧 Email: info@elexpreso.net
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🌐 Website: elexpreso.net
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Estrella Blanca
Cancellations & Refunds:
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Cancellations: You can cancel your ticket up to 2 hours before departure at the ticket counter or through their website.
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Refunds: Cancellations may be subject to service fees.
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Note: Policies may vary depending on the type of ticket and route. It's recommended to check the specific terms at the time of booking. (estrellablanca.com.mx)
Exchanges:
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Policy: Ticket exchanges are allowed up to 2 hours before the scheduled departure at the ticket counter or online.
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Note: Changes are subject to availability and possible fare differences. (estrellablanca.com.mx)
Boarding Requirements:
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You must present your ticket either printed or on your mobile device.
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A valid photo ID is required.
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Make sure to use the same ID you used when booking.
Seat Selection:
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Seat selection is not available during the booking process.
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Seats are assigned on a first-come, first-served basis when boarding.
Travelling with Children:
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Children under 18 cannot travel alone.
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Children aged 5 to 11 only pay 50% of the adult fare.
Luggage Policy:
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Carry-on: 1 carry-on item up to 5 kg (11 lbs).
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Checked baggage: 1 bag in the baggage hold up to 25 kg (55.11 lbs).
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Extra baggage: If you exceed the free allowance, additional charges may apply according to current rates.
Pet Policy:
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Pets are not allowed on Estrella Blanca buses.
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Certified service dogs may be accepted, but you must get prior approval from their offices before booking.
Accessible Travel:
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Estrella Blanca offers services for passengers traveling with wheelchairs.
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You must contact them directly to arrange accessible travel.
Contact Information:
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📞 Phone: 800-507-5500
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📱 WhatsApp: +52 55 3109 3843
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🌐 Website: estrellablanca.com.mx
Grupo Senda
Cancellations and Refunds
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Policy: Tickets are non-refundable. Once purchased, cancellations are not permitted under any circumstances.
Exchanges
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Policy: Ticket exchanges may be allowed depending on the fare conditions.
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Procedure: To request a change, you must contact Grupo Senda directly before your scheduled departure. Change fees may apply.
Boarding Requirements
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Ticket: You must present a printed ticket or your e-ticket on a mobile device.
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ID: You are required to travel with a valid government-issued ID that matches the name on your ticket.
Seat Selection
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Policy: Seat selection is available during the booking process.
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Changes: Once your seat is selected, it cannot be changed.
Travelling with Children
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Unaccompanied Minors: Children aged 12 and older may travel alone with parental authorization.
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Infants: Children under 5 years of age must travel accompanied by an adult.
Luggage Policy
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Free Allowance:
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Carry-On: 1 small item that fits in the overhead compartment or under the seat.
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Checked Bags: 2 pieces in the baggage hold, up to 25 kg (55 lbs) total.
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Additional Allowance: Extra luggage may be accepted with an added fee. Oversized items must be approved in advance.
Pet Policy
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General: Pets are not allowed onboard passenger areas.
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Exceptions: Small pets may travel in the baggage compartment in an approved carrier. Service animals are allowed.
Contact Information
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Phone (Mexico): 800-890-9090
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Email: contacto@senda.com.mx
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Website: www.gruposenda.com
Tornado Bus
Cancellations and Refunds
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Policy: Tornado Bus tickets are non-refundable. Once purchased, cancellations are not allowed.
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Important: All sales are final. No credit or voucher is issued for missed trips.
Exchanges
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Policy: Ticket exchanges are not allowed.
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Exception: In limited cases, same-day changes might be accepted at the station with supervisor approval, but are not guaranteed.
Boarding Requirements
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Ticket: You must present a printed ticket at boarding. E-tickets on mobile devices may not be accepted at all locations.
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ID: Travel with the same government-issued photo ID used at the time of booking.
Seat Selection
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Policy: Seat selection is not available during booking.
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Seating: Seats are assigned on a first-come, first-served basis when boarding.
Travelling with Children
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Unaccompanied Minors: Children under 17 must be accompanied by an adult. Tornado Bus does not permit unaccompanied minor travel.
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Infants: Children under 2 may travel for free on an adult's lap.
Luggage Policy
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Free Allowance:
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Carry-On: 1 small personal item that fits under the seat or in the overhead bin.
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Checked Bags: 2 items up to 25 kg (55 lbs) each in the baggage hold.
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Additional Allowance: Extra luggage may be allowed for a fee, subject to space. Oversized items may be restricted.
Pet Policy
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General: Pets are not allowed on Tornado Bus services.
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Service Animals: Only certified service animals may travel with passengers and must remain on the floor at all times.
Contact Information
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Phone (USA): +1 (888) 358-6762
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Phone (Mexico): 01-800-867-6236
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Email: info@tornadobus.com
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Website: www.tornadobus.com
Tufesa
Cancellations and Refunds
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Policy: Tufesa tickets are non-refundable. Once purchased, they cannot be cancelled or refunded.
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Important: No refunds or credits are issued for missed trips or no-shows.
Exchanges
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Policy: Exchanges are allowed only before the scheduled departure time.
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How to Exchange: You must go to a Tufesa station in person to request a schedule change.
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Fee: A service charge may apply. Changes are subject to availability.
Boarding Requirements
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Ticket: You must present a printed ticket to board the bus.
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ID: Travel with a valid government-issued photo ID that matches the name on your ticket.
Seat Selection
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Policy: Seat selection is available during the booking process.
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Change: Once a seat is selected, it cannot be modified.
Travelling with Children
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Unaccompanied Minors: Children under 18 cannot travel alone. They must be accompanied by an adult.
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Infants: Children under 3 years old may travel for free on an adult’s lap (1 per adult).
Luggage Policy
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Free Allowance:
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Carry-On: 1 small personal item.
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Checked Bags: Up to 2 pieces with a maximum of 25 kg (55 lbs) each.
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Additional Allowance: Extra or oversized baggage may be accepted for an additional fee.
Pet Policy
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General: Pets are not allowed to travel on Tufesa buses.
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Service Animals: Only certified service animals are permitted, and documentation may be required.
Contact Information
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Phone (Mexico): 01-800-737-8883
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Phone (USA): +1 (866) 383-6732
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Email: info@tufesa.com.mx
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Website: www.tufesa.com.mx
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