England & Ireland Bus Company Policies 🇬🇧 🇮🇪

 

 

Aircoach 🇮🇪

Cancellations & Refunds:

  • This ticket is non-refundable.

Exchanges:

    • This ticket is non-exchangeable.

Boarding Requirements:

    • Passengers must present a printed ticket.
    • The same ID used during booking is required for verification.

Seat Selection:

    • Seat selection is available during booking, subject to availability.
    • In some cases, seats may be reassigned due to operational reasons.

Child Policy:

    • Children under 11 years cannot travel alone.
    • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.
    • Children under 16 years cannot travel alone on international routes.

Luggage Policy:

    • Each passenger is allowed up to 30 kg of luggage free of charge.
    • This can be distributed across two pieces of luggage.
    • Excess baggage is subject to availability and additional fees.

Pet Policy:

    • Pets are allowed in the luggage compartment, provided they are in a certified pet carrier.
    • A responsibility form must be completed and presented to the driver.
    • The number of pets per trip is subject to the luggage compartment's capacity.
    • Guide dogs are permitted to travel in the cabin.

Accessibility:

    • Aircoach has over 75 vehicles equipped with ramps for wheelchair access.
    • Passengers requiring assistance should contact Aircoach at least 48 hours before travel.
    • Not all routes have accessible vehicles; confirmation is necessary.

Contact Aircoach:

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FlixBus UK 🇬🇧

Cancellations & Refunds:

    • Tickets can be canceled up to 15 minutes before departure.
    • A cancellation fee may apply depending on the fare type.
    • Refunds are provided in the form of a travel voucher, valid for 12 months.
    • Refund processing times may vary.

Exchanges:

    • Tickets can be modified up to 15 minutes before departure.
    • A fee may apply depending on the fare type and time of change.
    • Changes can be made online via the FlixBus website or app.

Boarding Requirements:

    • Passengers must present a valid ticket (printed or digital).
    • The same ID used during booking is required for verification.

Seat Selection:

    • Seat selection is available during booking for an additional fee.
    • Seats are assigned based on availability if not selected during booking.

Child Policy:

    • Children under 10 years cannot travel alone.
    • Children aged 10 to 14 years may travel alone with a signed authorization from a parent or guardian.
    • Children under 16 years cannot travel alone on international routes.

Luggage Policy:

    • Each passenger is allowed one carry-on item and one checked bag.
    • Carry-on: max 7 kg, must fit in the overhead compartment or under the seat.
    • Checked bag: max 20 kg, additional fees apply for extra luggage.
    • Oversized or additional luggage is subject to availability and fees.

Pet Policy:

    • Pets are not allowed, except for certified guide dogs.
    • Guide dogs travel free of charge and are permitted in the passenger area.

Accessibility:

    • FlixBus UK offers accessible travel options for passengers with reduced mobility.
    • Contact FlixBus at least 48 hours before travel for assistance.
    • Not all routes have accessible vehicles; confirmation is necessary.

Contact FlixBus UK:

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Hannon Coach 🇬🇧

Cancellations & Refunds:

    • Tickets can be canceled up to 24 hours before departure.
    • A cancellation fee may apply depending on the fare type.
    • Refunds are processed within 5 to 7 business days.
    • Management fees are non-refundable.

Exchanges:

    • Tickets can be modified up to 24 hours before departure.
    • A fee may apply depending on the fare type.
    • Modifications can be made online or at authorized points of sale.

Boarding Requirements:

    • Passengers must present a printed ticket.
    • The same ID used during booking is required for verification.

Seat Selection:

    • Seats are automatically assigned during the booking process.
    • Seat selection is not available prior to travel.

Child Policy:

    • Children under 11 years cannot travel alone.
    • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.
    • Children under 16 years cannot travel alone on international routes.

Luggage Policy:

    • Each passenger is allowed one carry-on item and one checked bag, max 25 kg.
    • Oversized or additional luggage may incur extra charges.
    • Excess baggage is subject to availability and fees.

Pet Policy:

    • Pets are not allowed, except for certified guide dogs.
    • Guide dogs travel free of charge and are permitted in the passenger area.

Accessibility:

    • Hannon Coach offers accessible travel options for passengers with reduced mobility.
    • Contact Hannon Coach at least 48 hours before travel for assistance.
    • Not all routes have accessible vehicles; confirmation is necessary.

Contact Hannon Coach:

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Megabus UK 🇬🇧

Cancellations & Refunds:

    • Tickets are generally non-refundable.
    • Cancellations are not permitted once the ticket is purchased.
    • Management fees are non-refundable.

Exchanges:

    • Tickets can be modified up to 24 hours before departure, subject to availability.
    • A change fee and any fare difference apply for each modification.
    • Changes can be made online or at authorized points of sale.

Boarding Requirements:

    • Passengers must present a printed or digital ticket.
    • The same ID used during booking is required for verification.

Seat Selection:

    • Seat selection is generally not available.
    • Seats are assigned on a first-come, first-served basis.

Child Policy:

    • Children under 11 years cannot travel alone.
    • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.
    • Children under 16 years cannot travel alone on international routes.

Luggage Policy:

    • Each passenger is allowed one carry-on item and one checked bag, max 20 kg.
    • Oversized or additional luggage may incur extra charges.
    • Excess baggage is subject to availability and fees.

Pet Policy:

    • Pets are not allowed, except for certified guide dogs.
    • Guide dogs travel free of charge and are permitted in the passenger area.

Accessibility:

    • Megabus UK offers accessible travel options for passengers with reduced mobility.
    • Contact Megabus UK at least 48 hours before travel for assistance.
    • Not all routes have accessible vehicles; confirmation is necessary.

Contact Megabus UK:

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National Express 🇬🇧

Cancellations & Refunds:

    • Tickets can be canceled up to 24 hours before departure.
    • A cancellation fee may apply depending on the fare type.
    • Refunds are processed within 5 to 7 business days.
    • Management fees are non-refundable.

Exchanges:

    • Tickets can be modified up to 24 hours before departure.
    • A fee may apply depending on the fare type.
    • Modifications can be made online or at authorized points of sale.

Boarding Requirements:

    • Passengers must present a printed or digital ticket.
    • The same ID used during booking is required for verification.

Seat Selection:

    • Seat selection is available during booking for an additional fee.
    • Seats are assigned based on availability if not selected during booking.

Child Policy:

    • Children under 11 years cannot travel alone.
    • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.
    • Children under 16 years cannot travel alone on international routes.

Luggage Policy:

    • Each passenger is allowed one carry-on item and one checked bag, max 20 kg.
    • Oversized or additional luggage may incur extra charges.
    • Excess baggage is subject to availability and fees.

Pet Policy:

    • Pets are not allowed, except for certified guide dogs.
    • Guide dogs travel free of charge and are permitted in the passenger area.

Accessibility:

    • National Express offers accessible travel options for passengers with reduced mobility.
    • Contact National Express at least 48 hours before travel for assistance.
    • Not all routes have accessible vehicles; confirmation is necessary.

Contact National Express:

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