Canada 🇨🇦
Bus Company Policies
Canada & North America Operator Details (A-Z)
Please note: These are not Busbud's contact details. If you need to reach our team directly, you can contact us here.
To quickly find the specific carrier you are looking for, we recommend using the search function on your keyboard (Control + F on Windows or Command + F on Mac) and typing the operator's name.
ABest Transport
Cancellations & Refunds
General Policy: Tickets are generally non-refundable unless a flexible option is purchased.
Flexible Booking: On Busbud, some tickets offer "Refund for Any Reason" which allows for a 100% refund if managed up to 15 minutes before departure.
Exchanges
Standard tickets typically do not allow for date or time changes.
Boarding Requirements
ID: A valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Check-in: Arrive at the pick-up point 15–30 minutes before departure.
Luggage Policy
Carry-on: 1 small item that fits under the seat.
Checked Luggage: 1 standard-sized bag (max 23 kg / 50 lbs).
Liability: The operator is not liable for loss or damage to personal items.
Accessible Travel
Assistance: Passengers requiring mobility assistance should contact the operator 48 hours in advance.
Contact Information
📧 Email: connect@abestx.ca
📞 Phone: +1 855 757 3222
Adirondack Trailways
Cancellations & Refunds
General Policy: Tickets purchased online are non-refundable and non-transferable.
Exception: Refunds are only provided if the carrier cancels the schedule.
Exchanges
Policy: Changes must be made in person at a bus station before departure.
Fees: A fee applies for all ticket changes. Tickets are non-exchangeable after the bus has departed.
Boarding Requirements
ID: Valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Luggage Policy
Carry-on: 1 small item allowed.
Checked Luggage: 1 bag free (max 50 lbs); additional bags incur fees.
Contact Information
📧 Email: info@trailwaysny.com
📞 Phone: +1 800 858 8555
Amtrak
Cancellations & Refunds
General Policy: Refundability depends on the fare type (Flex, Value, or Sale).
Flex Fares: Fully refundable with no cancellation fee if canceled before departure.
Value Fares: Refundable minus a 25% fee if canceled at least 15 days before departure.
Exchanges
Policy: You can change your ticket online or via the app. No change fees for most fares, though fare differences apply.
Boarding Requirements
ID: Valid government-issued photo ID required for all passengers 18+.
Ticket: Mobile e-tickets are preferred.
Luggage Policy
Carry-on: 2 personal items (25 lbs each) and 2 carry-on bags (50 lbs each) for free.
Checked Luggage: 2 bags free (max 50 lbs each) on select routes.
Contact Information
📞 Phone: +1 800 872 7245
ℹ️ Website: www.amtrak.com
Autobus Galland
Cancellations & Refunds
General Policy: Tickets are non-cancellable and non-refundable.
Exception: If the ticket was purchased via a platform offering "Refund for Any Reason" protection, a refund may be possible through that specific provider's portal.
Exchanges
Policy: Modification of the departure date or time is permitted up to 1 hour before the scheduled departure.
Fees: A $10 fee applies for each ticket exchange. This must be done at a terminal or by contacting their customer service.
Boarding Requirements
ID: You must travel with a valid government-issued photo ID that matches the name used at the time of booking.
Ticket: You must present either a printed ticket or a mobile ticket on your phone.
Check-in: It is recommended to arrive at the station or pick-up point at least 30 minutes before departure.
Health & Safety: Wearing a mask may be mandatory depending on current local regulations; check the operator's website for the latest updates.
Luggage Policy
Carry-on: 1 item is permitted per passenger. It must fit in the overhead compartment or under the seat in front of you.
Checked Luggage: 2 items are allowed in the baggage hold for free.
Weight/Size: Each checked bag must not exceed 34 kg (75 lbs) and dimensions of 60 x 60 x 90 cm.
Additional Bags: Extra luggage is subject to space availability and an additional fee (contact the carrier for current rates).
Self-Service: Drivers do not handle luggage; customers must place their own items in the bus hold.
Accessible Travel
Assistance: Autobus Galland offers adapted transportation for passengers with reduced mobility.
Advance Notice: To ensure an adapted vehicle is available, you must book at least one week in advance by calling their office directly.
Travelling with Children
Under 4 Years: One-way tickets are approx. $5, while round-trip tickets for this age group are free.
Unaccompanied Minors: Children aged 8–12 may travel alone but cannot book online. Parents must book directly with Galland and complete a mandatory "I am travelling alone" form. Children 12 and under cannot travel alone on some specific routes.
Contact Information
📧 Email: info@galland-bus.com
📞 Phone: +1 877 806 8666
ℹ️ Website: https://www.galland-bus.com
BC Bus North
Cancellations & Refunds
General Policy: Cancel at least 24 hours in advance to receive a full refund.
Carrier Cancellation: Full refunds are issued if BC Bus North cancels the trip.
Exchanges
Policy: Contact the call center for any ticket modifications.
Boarding Requirements
ID: Valid photo ID required.
Check-in: Arrive 15–20 minutes before departure.
Luggage Policy
Allowance: 1 carry-on and 2 checked bags (max 50 lbs each).
Accessible Travel
Assistance: Wheelchair accommodations are available; please notify the call center in advance.
Contact Information
📞 Phone: +1 844 564 7494
ℹ️ Website: bcbus.ca
Banff shuttle
Cancellations and refunds
48-Hour Policy: Cancellations made 48 hours or more before the departure time are eligible for a full refund.
Late Cancellations: Cancellations made within 48 hours of departure are non-refundable.
Service Fee: Please note that a non-refundable transaction fee (typically around $11.50–$13.50) may be deducted from the refund amount.
Exchanges
Notice Required: Changes to your booking (date or time) must be requested at least 24 hours before departure.
Availability: All exchanges are subject to seat availability. If the new fare is higher, the price difference must be paid.
Method: Changes should be requested via email to reservation@banffgoldenxpress.com to ensure a time-stamped record.
Boarding Requirements
Arrival: Passengers are required to be at the pick-up location 15 minutes before the scheduled departure.
Tickets: A mobile e-ticket or a printed confirmation is required for boarding.
ID: A valid government-issued photo ID is required to verify the passenger's name against the booking.
Seat Selection
First-Come, First-Served: Seats are not pre-assigned; passengers choose their seats upon boarding the vehicle.
Child Policy
Infants (0–5 years): Travel for free if they sit on an adult's lap, but they must still be included in the booking for insurance and capacity purposes.
Children (6–12 years): Discounted child fares are available.
Car Seats: Passengers must provide their own car seats or boosters. Drivers are not responsible for securing them.
Luggage Policy
Allowance: Each passenger is allowed one (1) large checked bag (max 50 lbs) and one (1) small personal item (backpack or laptop bag).
Oversized Items: Skis, snowboards, and bikes are permitted only if they are properly packed in a bag/case and may be subject to a "gear fee" depending on available space.
Pet Policy
Service Animals: Certified service dogs are permitted with documentation.
Pets: Pets are generally not allowed on the express shuttle to ensure the comfort of all passengers in a shared vehicle.
Accessibility
Advance Notice: Most vehicles are not equipped with automatic lifts. Passengers with mobility requirements are requested to contact the office 48–72 hours in advance to discuss specific needs and vehicle availability.
Contact Banff Golden Xpress
Phone: 1-866-606-6700
Email: reservation@banffgoldenxpress.com
Website: www.banffgoldenxpress.com
Banff shuttle
Cancellations and refunds
Tickets are generally non-refundable.
However, if the shuttle is cancelled due to extreme weather or safety concerns by the operator, a full refund or rebooking will be offered.
Exchanges
You can exchange the date or time of your shuttle up to 48 hours before departure, subject to availability.
To request a change, contact the operator directly via email or phone. Changes requested within 48 hours of departure are typically not permitted.
Boarding requirements
Digital tickets shown on your smartphone are preferred and widely accepted.
Please arrive at the designated pick-up point at least 15 minutes before your scheduled departure time.
A piece of government-issued photo ID may be requested to verify the booking.
Seat selection
Seat selection is not available.
Seating is on a first-come, first-served basis as you board the shuttle.
Luggage policy
-
Free allowance:
1 small personal item (backpack or handbag) that must be kept on your lap or under the seat.
Large items: Because these are smaller shuttle vehicles, large suitcases, strollers, or sports equipment (like bikes) may require prior notification and could be subject to space availability or additional fees.
Pet policy
Only certified service animals are permitted on the shuttle.
Pets and emotional support animals are generally not allowed due to the shared nature of the shuttle service.
Accessible travel
Many shuttles are not equipped with wheelchair lifts. If you require accessible transportation, you must contact the operator at least 72 hours in advance to check for availability and alternative arrangements.
Contact the bus company
📞 Phone: +1-888-316-6724
📧 Email: info@morainelakelouiseshuttle.com
-
ℹ️ Website: https://morainelakelouise.com/
Greywolf Buslines
Cancellations & Refunds
General Policy: Refunds are subject to the specific fare rules at the time of purchase.
Non-Transferable: Tickets must be used by the passenger named on the reservation.
Exchanges
Policy: Contact customer support for exchange eligibility.
Boarding Requirements
ID: Government-issued photo ID is mandatory.
Check-in: Arrive at least 30 minutes before departure.
Luggage Policy
Allowance: 1 carry-on and 1 checked bag. Additional bags incur charges.
Liability: The operator is not liable for lost or damaged baggage.
Accessible Travel
Assistance: Notify Greywolf 48 hours before travel for accessibility needs.
Contact Information
📧 Email: info@greywolfbus.ca
📞 Phone: +1 204 809 7770
Megabus (Canada)
Cancellations & Refunds
General Policy: Reservations cannot be canceled or refunded once completed.
Exchanges
Trade-in: Tickets can be "traded in" for another journey up to 3 hours before departure.
Trade-in Fees: $3.00 (24+ hours prior), $5.00 (6-24 hours prior), $7.50 (3-6 hours prior).
New Booking Fee: A $3.99 new reservation fee applies.
Boarding Requirements
Check-in: Arrive at least 15 minutes before departure.
Minors: Children under 17 must be accompanied by an adult.
Luggage Policy
Allowance: 1 large suitcase (max 50 lbs) and 1 small carry-on bag.
Bicycles/Skis: Not permitted on board.
Contact Information
ℹ️ Website: https://www.google.com/search?q=ca.megabus.com/help
NCN Thompson Bus Lines
Cancellations & Refunds
General Policy: All bookings are non-refundable.
Exchanges
Policy: A $5.00 transfer fee applies for date changes.
Boarding Requirements
Check-in: Arrive at the depot or airport at least 15 minutes before departure.
Luggage Policy
Lost & Found: Unclaimed luggage is kept for a maximum of 30 days.
Liability: NCN is not responsible for lost or broken luggage.
Contact Information
📞 Phone: +1 204 939 3991
ℹ️ Website: www.thompsonbus.com
OurBus
Cancellations & Refunds
General Policy: Very flexible. Cancellations made more than 24 hours before departure are refunded to the original payment source.
Late Cancellation: Within 24 hours of departure, refunds are issued as OurBus Wallet credit.
Restriction: No cancellations allowed within 60 minutes of departure.
Exchanges
Policy: You can reschedule your ticket up to 60 minutes before departure without fees.
Boarding Requirements
Ticket: Mobile tickets are encouraged.
Luggage Policy
Allowance: 1 large bag (stowed) and 1 carry-on.
Contact Information
📧 Email: pr@ourbus.com
ℹ️ Website: https://www.google.com/search?q=www.ourbus.com
Parkbus (Kangor)
Cancellations & Refunds
General Policy: 90% refund if requested more than 14 days before departure.
Late Requests: Non-refundable if within 14 days, except for medical emergencies (requires doctor's note for a 50% refund).
Exchanges
Policy: Tickets are transferable; passenger names can be changed up to 48 hours before departure.
Boarding Requirements
Missed Bus: No refunds if you miss the departure.
Contact Information
📧 Email: help@parkbus.ca
ℹ️ Website: www.parkbus.ca
TN Coaches
Cancellations & Refunds
Non-Refundable: Standard tickets are typically non-refundable once purchased.
Exceptional Refunds: In cases of documented medical emergencies or service cancellations by the operator, passengers may apply for a refund or travel credit by emailing support@tncoaches.com.
No-Shows: Tickets are forfeited if the passenger is not present at the time of departure.
Exchanges
Tickets can be rescheduled for a different date or time, provided the request is made at least 24 to 48 hours prior to the original departure.
A modification fee (often $10–$15) plus any difference in fare price may apply.
Boarding Requirements
E-Ticket: A digital copy of your ticket on a mobile device is accepted for boarding.
Arrival: Passengers are strictly required to arrive at the boarding location at least 15–20 minutes before the scheduled departure.
Identification: A valid government-issued photo ID is required to verify the ticket holder's identity.
Seat Selection
General Seating: Most TN Coaches routes operate on a first-come, first-served seating basis.
Priority: Reserved seating for passengers with specific mobility needs can be requested in advance.
Child Policy
Infants: Children under 2 years old typically travel for free if they sit on an adult's lap.
Children (2–12): Discounted fares are often available for children in this age range.
Safety: Parents are responsible for providing and installing their own age-appropriate car seats or boosters.
Luggage Policy
Included: Passengers are allowed one (1) carry-on item (must fit in the overhead bin or under the seat) and one (1) checked bag (max 50 lbs / 23 kg).
Extra Items: Additional bags or oversized items (bicycles, sports equipment) are subject to space availability and an extra handling fee (approx. $15–$25).
Prohibited: Hazardous materials and weapons are strictly forbidden in both carry-on and checked luggage.
Pet Policy
Service Animals: Certified service animals are permitted at no extra cost.
Pets: Small pets in secure, leak-proof carriers may be allowed on certain routes; it is recommended to confirm with support before booking.
Accessibility
TN Coaches provides accessible boarding for passengers with disabilities.
Advance Notice: To ensure a vehicle equipped with a wheelchair lift is available, passengers must notify the operator at least 48 hours in advance.
Contact TN Coaches
Phone: 343-422-8383
Email: support@tncoaches.com
Website: www.tncoaches.com
VIA Rail Canada
Cancellations & Refunds
General Policy: Refundability depends on the fare class (Escape, Economy, Business, Sleeper).
Escape Fares: Generally non-refundable and non-exchangeable.
Economy/Business: Refundable with varying fees depending on the notice period.
Exchanges
Policy: Modification fees vary by fare class. Changes must be made before departure.
Boarding Requirements
ID: Valid government photo ID required.
Check-in: Arrive 30 minutes before departure for major stations.
Lost & Found
Form: Report lost items via their Online Lost & Found System.
Contact Information
📞 Phone: +1 888 842 7245
ℹ️ Website: www.viarail.ca
ZyroGO
Cancellations & Refunds
Flexible Fares: Refundable up to 30 minutes before departure.
Standard Fares: Usually non-refundable but can be converted to travel credit if requested at least 24 hours in advance.
Exchanges
Self-service rescheduling is available through the "Manage Booking" link up to 1 hour before departure.
Boarding Requirements
E-Ticket: Required on a mobile device.
Arrival: Be at the stop 20 minutes early; drivers cannot wait for late arrivals as per their service agreement.
Luggage Policy
Included: 1 Personal item and 1 Checked bag (up to 50 lbs).
Extra: Bicycles and extra bags can be added for a fee during the booking process.
Contact ZyroGO
Phone number: +1 (431) 500-3399
Website: www.zyrogo.com
Can't find the bus company you're travelling with?
Just drop us a line here. Our expert team will get back to you.
Are you ready to book your ticket? Visit https://www.busbud.com/
Happy travels!