Canada 🇨🇦
Bus Company Policies
Canada & North America Operator Details (A-Z)
Please note: These are not Busbud's contact details. If you need to reach our team directly, you can contact us here.
To quickly find the specific carrier you are looking for, we recommend using the search function on your keyboard (Control + F on Windows or Command + F on Mac) and typing the operator's name.
ABest Transport
Cancellations & Refunds
General Policy: Tickets are generally non-refundable unless a flexible option is purchased.
Flexible Booking: On Busbud, some tickets offer "Refund for Any Reason" which allows for a 100% refund if managed up to 15 minutes before departure.
Exchanges
Standard tickets typically do not allow for date or time changes.
Boarding Requirements
ID: A valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Check-in: Arrive at the pick-up point 15–30 minutes before departure.
Luggage Policy
Carry-on: 1 small item that fits under the seat.
Checked Luggage: 1 standard-sized bag (max 23 kg / 50 lbs).
Liability: The operator is not liable for loss or damage to personal items.
Accessible Travel
Assistance: Passengers requiring mobility assistance should contact the operator 48 hours in advance.
Contact Information
📧 Email: connect@abestx.ca
📞 Phone: +1 855 757 3222
Adirondack Trailways
Cancellations & Refunds
General Policy: Tickets purchased online are non-refundable and non-transferable.
Exception: Refunds are only provided if the carrier cancels the schedule.
Exchanges
Policy: Changes must be made in person at a bus station before departure.
Fees: A fee applies for all ticket changes. Tickets are non-exchangeable after the bus has departed.
Boarding Requirements
ID: Valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Luggage Policy
Carry-on: 1 small item allowed.
Checked Luggage: 1 bag free (max 50 lbs); additional bags incur fees.
Contact Information
📧 Email: info@trailwaysny.com
📞 Phone: +1 800 858 8555
Amtrak
Cancellations & Refunds
General Policy: Refundability depends on the fare type (Flex, Value, or Sale).
Flex Fares: Fully refundable with no cancellation fee if canceled before departure.
Value Fares: Refundable minus a 25% fee if canceled at least 15 days before departure.
Exchanges
Policy: You can change your ticket online or via the app. No change fees for most fares, though fare differences apply.
Boarding Requirements
ID: Valid government-issued photo ID required for all passengers 18+.
Ticket: Mobile e-tickets are preferred.
Luggage Policy
Carry-on: 2 personal items (25 lbs each) and 2 carry-on bags (50 lbs each) for free.
Checked Luggage: 2 bags free (max 50 lbs each) on select routes.
Contact Information
📞 Phone: +1 800 872 7245
ℹ️ Website: www.amtrak.com
Autobus Galland
Cancellations & Refunds
General Policy: Tickets are non-cancellable and non-refundable.
Exception: If the ticket was purchased via a platform offering "Refund for Any Reason" protection, a refund may be possible through that specific provider's portal.
Exchanges
Policy: Modification of the departure date or time is permitted up to 1 hour before the scheduled departure.
Fees: A $10 fee applies for each ticket exchange. This must be done at a terminal or by contacting their customer service.
Boarding Requirements
ID: You must travel with a valid government-issued photo ID that matches the name used at the time of booking.
Ticket: You must present either a printed ticket or a mobile ticket on your phone.
Check-in: It is recommended to arrive at the station or pick-up point at least 30 minutes before departure.
Health & Safety: Wearing a mask may be mandatory depending on current local regulations; check the operator's website for the latest updates.
Luggage Policy
Carry-on: 1 item is permitted per passenger. It must fit in the overhead compartment or under the seat in front of you.
Checked Luggage: 2 items are allowed in the baggage hold for free.
Weight/Size: Each checked bag must not exceed 34 kg (75 lbs) and dimensions of 60 x 60 x 90 cm.
Additional Bags: Extra luggage is subject to space availability and an additional fee (contact the carrier for current rates).
Self-Service: Drivers do not handle luggage; customers must place their own items in the bus hold.
Accessible Travel
Assistance: Autobus Galland offers adapted transportation for passengers with reduced mobility.
Advance Notice: To ensure an adapted vehicle is available, you must book at least one week in advance by calling their office directly.
Travelling with Children
Under 4 Years: One-way tickets are approx. $5, while round-trip tickets for this age group are free.
Unaccompanied Minors: Children aged 8–12 may travel alone but cannot book online. Parents must book directly with Galland and complete a mandatory "I am travelling alone" form. Children 12 and under cannot travel alone on some specific routes.
Contact Information
📧 Email: info@galland-bus.com
📞 Phone: +1 877 806 8666
ℹ️ Website: https://www.galland-bus.com
BC Bus North
Cancellations & Refunds
General Policy: Cancel at least 24 hours in advance to receive a full refund.
Carrier Cancellation: Full refunds are issued if BC Bus North cancels the trip.
Exchanges
Policy: Contact the call center for any ticket modifications.
Boarding Requirements
ID: Valid photo ID required.
Check-in: Arrive 15–20 minutes before departure.
Luggage Policy
Allowance: 1 carry-on and 2 checked bags (max 50 lbs each).
Accessible Travel
Assistance: Wheelchair accommodations are available; please notify the call center in advance.
Contact Information
📞 Phone: +1 844 564 7494
ℹ️ Website: bcbus.ca
Greywolf Buslines
Cancellations & Refunds
General Policy: Refunds are subject to the specific fare rules at the time of purchase.
Non-Transferable: Tickets must be used by the passenger named on the reservation.
Exchanges
Policy: Contact customer support for exchange eligibility.
Boarding Requirements
ID: Government-issued photo ID is mandatory.
Check-in: Arrive at least 30 minutes before departure.
Luggage Policy
Allowance: 1 carry-on and 1 checked bag. Additional bags incur charges.
Liability: The operator is not liable for lost or damaged baggage.
Accessible Travel
Assistance: Notify Greywolf 48 hours before travel for accessibility needs.
Contact Information
📧 Email: info@greywolfbus.ca
📞 Phone: +1 204 809 7770
Megabus (Canada)
Cancellations & Refunds
General Policy: Reservations cannot be canceled or refunded once completed.
Exchanges
Trade-in: Tickets can be "traded in" for another journey up to 3 hours before departure.
Trade-in Fees: $3.00 (24+ hours prior), $5.00 (6-24 hours prior), $7.50 (3-6 hours prior).
New Booking Fee: A $3.99 new reservation fee applies.
Boarding Requirements
Check-in: Arrive at least 15 minutes before departure.
Minors: Children under 17 must be accompanied by an adult.
Luggage Policy
Allowance: 1 large suitcase (max 50 lbs) and 1 small carry-on bag.
Bicycles/Skis: Not permitted on board.
Contact Information
ℹ️ Website: https://www.google.com/search?q=ca.megabus.com/help
NCN Thompson Bus Lines
Cancellations & Refunds
General Policy: All bookings are non-refundable.
Exchanges
Policy: A $5.00 transfer fee applies for date changes.
Boarding Requirements
Check-in: Arrive at the depot or airport at least 15 minutes before departure.
Luggage Policy
Lost & Found: Unclaimed luggage is kept for a maximum of 30 days.
Liability: NCN is not responsible for lost or broken luggage.
Contact Information
📞 Phone: +1 204 939 3991
ℹ️ Website: www.thompsonbus.com
OurBus
Cancellations & Refunds
General Policy: Very flexible. Cancellations made more than 24 hours before departure are refunded to the original payment source.
Late Cancellation: Within 24 hours of departure, refunds are issued as OurBus Wallet credit.
Restriction: No cancellations allowed within 60 minutes of departure.
Exchanges
Policy: You can reschedule your ticket up to 60 minutes before departure without fees.
Boarding Requirements
Ticket: Mobile tickets are encouraged.
Luggage Policy
Allowance: 1 large bag (stowed) and 1 carry-on.
Contact Information
📧 Email: pr@ourbus.com
ℹ️ Website: https://www.google.com/search?q=www.ourbus.com
Parkbus (Kangor)
Cancellations & Refunds
General Policy: 90% refund if requested more than 14 days before departure.
Late Requests: Non-refundable if within 14 days, except for medical emergencies (requires doctor's note for a 50% refund).
Exchanges
Policy: Tickets are transferable; passenger names can be changed up to 48 hours before departure.
Boarding Requirements
Missed Bus: No refunds if you miss the departure.
Contact Information
📧 Email: help@parkbus.ca
ℹ️ Website: www.parkbus.ca
VIA Rail Canada
Cancellations & Refunds
General Policy: Refundability depends on the fare class (Escape, Economy, Business, Sleeper).
Escape Fares: Generally non-refundable and non-exchangeable.
Economy/Business: Refundable with varying fees depending on the notice period.
Exchanges
Policy: Modification fees vary by fare class. Changes must be made before departure.
Boarding Requirements
ID: Valid government photo ID required.
Check-in: Arrive 30 minutes before departure for major stations.
Lost & Found
Form: Report lost items via their Online Lost & Found System.
Contact Information
📞 Phone: +1 888 842 7245
ℹ️ Website: www.viarail.ca
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