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Greyhound Australia 🇦🇺

Cancellations and refunds

  • Greyhound Australia tickets are not cancellable.


  • If your ticket is exchangeable, you can exchange it up until 24 hours before your trip.
  • To exchange your ticket, you must contact Greyhound Australia directly: 1300 473 946.

Boarding requirements

  • To board, you can either print your ticket and present it on the day of travel, or;
  • Show your ticket on your phone.
  • You must use the same ID you used when booking your ticket to board.

Seat selection

  • No seat selection available.
  • Seats are assigned randomly.

Travelling with children

  • Nursing infants can travel for free, if 2 full-fare paying adults are travelling.
  • A maximum of 2 infants can travel for free.
  • Children aged 3-14 receive a discounted price when booking (17.5% discount).

Luggage policy

Free allowance:

  • 1 carry on item. The maximum weight allowed is 8kg (17.6lbs).
  • 2 pieces of luggage in the hold. Each bag can weigh up to 20kg (44lbs) each.
  • For additional luggage, you will be charged $10 for each item. Each item cannot weigh more than 20kg (44lbs). More information available here.

Pet policy

  • Only assistance animals can travel on board.
  • They must have been trained by an accredited organization.

Accessible travel

  • 80% of Greyhound Australia's buses are equipped with wheelchair facilities.
  • Book directly with Greyhound Australia if you need to travel with a wheelchair.
  • You can call 1300 473 946 or go to a Greyhound Australia Travel Center.


Still have a question?

Just drop us a line here. Our expert team will get back to you. Are you ready to book your ticket? Visit 

Happy travels!