Bookings with OurBus can be cancelled for OurBus Credits, which can be redeemed for future travel on ourbus.com.
- Cancellations must be made at least 1 hour before the scheduled departure time.
- Credits will be issued for the full ticket amount (Busbud fees and add-on items are not included).
- OurBus credits are valid for 5 years.
To cancel your booking and receive OurBus credits:
- Click the cancellation link on your OurBus-provided ticket.
- Once cancelled, you will receive an email with a wallet activation link. Click on this link to activate your OurBus Wallet, which will hold your credits for future bookings on ourbus.com.
- To redeem your credits, visit www.ourbus.com/login and create a password for your OurBus account using the same email address you used to purchase your ticket on Busbud.