Bus & Train Company Policies - Spain

 

Bus & Train Company Policies - Spain

Select your company to view details:

 

Aisa

Cancellations & Refunds:

  • Tickets are non-refundable.

  • Cancellations are not permitted once the ticket is purchased.

Exchanges:

  • Tickets are non-exchangeable.

  • All bookings are final and cannot be modified.

Boarding Requirements:

  • A printed ticket is required for boarding.

  • You must present the same ID used during booking.

Seat Selection:

  • Seat selection is not available during checkout.

  • Seats are assigned based on availability at boarding.

Child Policy:

  • Children under 4 years old can travel for free if they do not occupy a seat.

  • Each child must be accompanied by an adult.

Luggage Policy:

  • Carry-on: 1 item that fits in the overhead compartment or under the seat.

  • Checked baggage: 1 item in the hold, max 30 kg (66.1 lbs).

Pet Policy:

  • Pets are allowed if transported in a secure carrier or travel cage.

  • Pets must not disturb other passengers during the trip.

Accessibility:

  • AISA buses can accommodate 1 wheelchair onboard.

  • Contact AISA at least 48 hours before travel if assistance is needed at the station.

Contact AISA:

 

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Avanza

Cancellations & Refunds:

  • Tickets can be canceled up to 2 hours before departure.

  • A cancellation fee of 35% of the ticket price applies.

  • Management fees are non-refundable.

  • Refunds are processed within 2 to 5 business days. ​

Exchanges:

  • Tickets can be modified up to 2 hours before departure.

  • A 30% fee of the ticket price applies for each change.

  • Modifications can be made online or at authorized points of sale. ​

Boarding Requirements:

  • Passengers must present a printed ticket.

  • The same ID used during booking is required for verification.​

Seat Selection:

  • Seat selection is available during booking, subject to availability.

  • In some cases, seats may be reassigned due to operational reasons. ​

Child Policy:

  • Children under 11 years cannot travel alone.

  • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.

  • Children under 16 years cannot travel alone on international routes.  

Luggage Policy:

  • Each passenger is allowed up to 30 kg of luggage free of charge.

  • This can be distributed across two pieces of luggage.

  • Excess baggage is subject to availability and additional fees. ​

Pet Policy:

  • Pets are allowed in the luggage compartment, provided they are in a certified pet carrier.

  • A responsibility form must be completed and presented to the driver.

  • The number of pets per trip is subject to the luggage compartment's capacity.

  • Guide dogs are permitted to travel in the cabin. ​

Accessibility:

  • Avanza has over 75 vehicles equipped with ramps for wheelchair access.

  • Passengers requiring assistance should contact Avanza at least 48 hours before travel.

  • Not all routes have accessible vehicles; confirmation is necessary. ​

Contact Avanza:

 

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Blablabus

Cancellations and refunds

BlaBlaCarBus tickets cannot be cancelled via Busbud.
To cancel your trip, you must do so directly with BlaBlaCarBus. Upon cancellation, you will receive a BlaBlaCarBus credit that can be used exclusively on their website.

To cancel your trip:

  • Visit the BlaBlaCarBus website and enter your booking reference and email here.

  • Follow the steps to cancel your booking and receive your travel credit.

You can only cancel your BlaBlaCarBus booking up to 30 minutes before departure.

Exchanges

  • Ticket exchanges must also be done directly with BlaBlaCarBus.
  • Log in using your booking reference and email here.

Please note:

  • You can only change the departure date and time of your trip.

  • Exchanges are allowed up to 30 minutes before departure.

Boarding requirements

  • To board, you must present a valid ID and have your booking reference number available.

Seat selection

  • Seat selection is not available prior to travel.

Travelling with children

  • Children under 2 years old can travel at a reduced fare: 50% off the adult price.

  • Children aged 2 to 11 receive a 25% discount.

  • Unaccompanied minors can travel with prior authorization. More information is available here.

  • It is not possible to book a ticket for an unaccompanied minor on Busbud. Learn more here.

Luggage policy

  • Up to 2 carry-on items, which must fit under the seat in front of you or in the overhead compartment.

  • 1 checked bag with a maximum weight of 20 kg (44.1 lbs).

  • More details on excess baggage are available here.

Pet policy

  • Only guide dogs are permitted on BlaBlaCarBus services.
  • They must be fully trained and are not required to wear a muzzle.

Accessible travel

  • Follow these instructions to reserve your ticket.

  • Contact BlaBlaCarBus by phone at 01 71 53 01 80 at least 26 hours before your trip to arrange assistance.

Contact the bus company

 

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Gruposamar

Cancellations and refunds

Grupo Samar tickets can only be cancelled directly through Busbud.

To cancel your trip:

Exchanges

  • Grupo Samar tickets cannot be exchanged.
  • Once issued, tickets are non-modifiable and non-transferable.

Boarding requirements

To board, you must:

  • Print your ticket before arriving at the station

  • Present the same ID used at the time of booking

Seat selection

  • Seat selection is not available prior to travel.
  • Seats are automatically assigned during the booking process.

Travelling with children

  • Children under 2 years old can travel at a reduced fare.

  • Children aged 2 to 11 may also receive a discounted fare.

  • Unaccompanied minors can travel only with prior authorization.

It is not possible to book a ticket for an unaccompanied minor on Busbud.

Luggage policy

Your fare includes:

  • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you

  • 1 checked bag, with a maximum weight of 25 kg (55.1 lbs)

Pet policy

Pets are allowed on Grupo Samar buses under the following conditions:

  • You must contact the bus company at least 24 hours before your trip

  • Only 1 pet is permitted per bus

  • Pets must weigh no more than 10 kg and must travel in a cage

  • The pet fare is €8

  • Guide dogs travel for free

Accessible travel

Most Grupo Samar buses are equipped for wheelchair access.

For assistance:

  • Call 902 25 70 25 at least 24 hours before your trip

  • Confirm the availability of wheelchair-accessible services for your specific route

Contact the bus company

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Hife

Cancellations and refunds

Hife tickets can only be cancelled directly through Busbud.

To cancel your trip:

Exchanges

  • Hife tickets cannot be exchanged.
  • Once issued, tickets are non-modifiable and non-transferable.

Boarding requirements

To board, you must:

  • Print your ticket before arriving at the station

  • Present the same ID used at the time of booking

Seat selection

  • Seat selection is not available prior to travel.
  • Seats are automatically assigned during the booking process.

Travelling with children

  • Children under 2 years old can travel at a reduced fare.

  • Children aged 2 to 11 may also receive a discounted fare.

  • Unaccompanied minors can travel only with prior authorization.

It is not possible to book a ticket for an unaccompanied minor on Busbud.

Luggage policy

Your fare includes:

  • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you

  • 1 checked bag, with a maximum weight of 25 kg (55.1 lbs)

Pet policy

  • Pets are not allowed on Hife buses, except for guide dogs.
  • Guide dogs travel for free and must be fully trained.

Accessible travel

Most Hife buses are equipped for wheelchair access.

For assistance:

  • Call 902 119 814 at least 24 hours before your trip

  • Confirm the availability of wheelchair-accessible services for your specific route

Contact the bus company

 

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Interbus

Cancellations and refunds

  • Interbus tickets can only be cancelled directly through Busbud.

To cancel your trip:

Exchanges

  • Interbus tickets cannot be exchanged.

  • Once issued, tickets are non-modifiable and non-transferable.

Boarding requirements

To board, you must:

  • Present a valid ID used at the time of booking.

  • Have your ticket ready for inspection.

Seat selection

  • Seat selection is available during the booking process for an additional fee.

  • If not selected, seats are automatically assigned.(Flickr)

Travelling with children

  • Children under 12 years old pay 50% of the adult fare.

  • Children between 6 months and 3 years must use a baby car seat or booster during the trip. These are provided free of charge and must be requested when making the reservation.

  • Unaccompanied minors can travel only with prior authorization.

Luggage policy

Your fare includes:

  • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.

  • 1 checked bag, with a maximum weight of 30 kg (66 lbs).

Pet policy

  • Only guide dogs are permitted on Interbus services.

  • They must be fully trained and are not required to wear a muzzle

Accessible travel

  • Interbus has a fleet of buses fully accessible for persons with reduced mobility.

Contact the bus company

 

 

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Iryo

Cancellations and refunds

  • All Iryo fares are flexible and allow unlimited changes.

  • Tickets can be changed or refunded up to 30 minutes before the scheduled departure time.

  • Changes and refunds can be made through the Iryo app (for registered users), by calling Customer Service at 910 150 000 (from 6 a.m. to 11 p.m.), or at station offices 

Exchanges

  • Ticket exchanges are permitted up to 30 minutes before departure.

  • Fare differences may apply when changing to a different fare type.

Boarding requirements

  • Boarding opens 30 minutes before departure and closes 2 minutes prior to departure.

  • Passengers must arrive at the boarding gate at least 30 minutes before departure.

  • A valid ticket (printed or digital) is required for boarding. 

Seat selection

  • Seats are automatically assigned during the booking process.

  • Seat changes are not available after booking.

Travelling with children

  • Children aged 0 to 3 years travel free of charge without occupying a seat.

  • A free ticket must be obtained for infants and carried during travel.

Luggage policy

    • Up to 3 pieces of luggage are included:

      • 2 pieces with a maximum size of 85x55x35 cm.

      • 1 piece of hand luggage with a maximum size of 36x27x15 cm.

Pet policy

  • One small pet (dog, cat, or ferret) per passenger is allowed, weighing no more than 10 kg and transported in a carrier with maximum dimensions of 60x35x35 cm.

  • Pets must be properly identified with a microchip and have up-to-date health documentation.

  • The pet travel service must be contracted prior to the trip and incurs an additional cost.

  • Guide and assistance dogs travel free of charge and are not subject to weight or transport limitations.

Accessible travel

  • Iryo trains are equipped to accommodate passengers with reduced mobility.

  • Information about accessibility, boarding conditions, and onboard facilities is provided. 

Contact the train company

 

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Jimenez Dorado

Cancellations and refunds

    • Ticket is non-refundable.

Exchanges

  • Jiménez Dorado Autocares tickets cannot be exchanged.

  • Once issued, tickets are non-modifiable and non-transferable.

Boarding requirements

To board, you must:

  • Present a valid ID used at the time of booking.

  • Have your ticket ready for inspection.(metro.ca)

Seat selection

  • Seat selection is not available prior to travel.

  • Seats are automatically assigned during the booking process.

Travelling with children

  • Children under 2 years old can travel at a reduced fare.

  • Children aged 2 to 11 may also receive a discounted fare.

  • Unaccompanied minors can travel only with prior authorization.

  • It is not possible to book a ticket for an unaccompanied minor on Busbud.

Luggage policy

Your fare includes:

  • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.

  • 1 checked bag, with a maximum weight of 25 kg (55.1 lbs).

Pet policy

  • Pets are not allowed on Jiménez Dorado Autocares buses, except for guide dogs.

  • Guide dogs travel for free and must be fully trained.

Accessible travel

  • Most Jiménez Dorado Autocares buses are equipped for wheelchair access.

  • It is recommended to call ahead to confirm accessibility for your specific service.

Contact the bus company

 

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Linecar

Cancellations and refunds

  • Tickets can be cancelled up to 2 hours before the scheduled departure from the origin station.

  • Refunds are subject to the following conditions:

    • 90% refund if cancelled at least 48 hours in advance.

    • 80% refund if cancelled between 48 hours and 2 hours before departure.

    • No refund if cancelled within 2 hours of departure.

Exchanges

  • Changes to the date or time of travel are allowed up to 2 hours before departure.

  • Only one change is permitted per ticket.

  • Changes must be made through the same channel used for purchase.

  • Origin and destination cannot be modified; a new ticket must be purchased for different routes. 

Boarding requirements

  • Passengers must arrive at the boarding point at least 10 minutes before departure.

  • A valid ticket and identification used during booking are required for boarding.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are automatically assigned.

Travelling with children

  • Children under 12 years old may be eligible for discounted fares.

  • Unaccompanied minors must have prior authorization to travel.

  • It is not possible to book a ticket for an unaccompanied minor on Busbud.

Luggage policy

  • Each passenger is allowed:

    • 1 carry-on item that fits in the overhead compartment or under the seat.

    • 1 checked bag with a maximum weight of 30 kg (66 lbs).

  • Additional or oversized luggage may incur extra charges and is subject to space availability.

Pet policy

  • Pets are allowed under the following conditions:

    • Must travel in the baggage hold in a suitable carrier with a waterproof base.

    • Owners are responsible for boarding and disembarking their pets.

    • Use of a muzzle is recommended.

    • Transport is subject to space availability.

  • Guide dogs are permitted to travel in the passenger area free of charge. 

Accessible travel

  • Linecar provides buses equipped for passengers with reduced mobility.

  • To ensure availability, passengers requiring assistance should notify Linecar at least 2 working days in advance.

  • Requests can be made through the customer service department at 677 123 456 or via the contact form on the Linecar website. 

Contact the bus company

 

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Monbus

Cancellations and refunds

  • This ticket is non-refundable.

Exchanges

  • This ticket is non-exchangeable.

Boarding requirements

  • Passengers must present a valid ticket (printed or digital) upon boarding.

  • For discounted fares (e.g., Youth, Over 65s), appropriate identification must be shown.

  • It's advisable to arrive at the boarding point at least 10 minutes before departure.

Seat selection

  • Seat selection is available during the booking process.

  • Once selected, seats are reserved for a limited time to complete the purchase.

Travelling with children

  • Children under 4 years old travel for free without occupying a seat.

  • Children aged 4 and above require a ticket at the standard fare.

  • Unaccompanied minors are not permitted to travel alone.

Luggage policy

  • Each passenger is allowed:

    • 1 carry-on item that fits in the overhead compartment or under the seat.

    • 1 checked bag with a maximum weight of 30 kg (66 lbs).

  • Additional or oversized luggage may incur extra charges and is subject to space availability.

Pet policy

  • Pets are allowed under the following conditions:

    • Only one pet per passenger.

    • Pets must travel in the baggage hold in a certified carrier.

    • Owners are responsible for their pet's well-being during the journey.

  • Guide dogs are permitted to travel in the passenger area free of charge.

Accessible travel

  • Monbus offers services adapted for passengers with reduced mobility.

  • Passengers requiring assistance should notify Monbus at least 48 hours in advance.

  • Requests can be made through the Contact section on the Monbus website.

Contact the bus company

 

 

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Movelia

Cancellations and refunds

  • Cancellations and refunds depend on the policies of the specific transport operator.

  • Refunds are generally not permitted within 2 hours of departure, but this can vary by operator.

Exchanges

  • Exchanges depend on the policies of the specific transport operator.

  • Changes can be made through the Ticket Management section on the Movelia website or by contacting via phone +34 919 49 60 79

  • Name changes are not permitted; tickets are non-transferable and must match the passenger's ID.

Boarding requirements

  • Passengers must present a valid ticket (printed or digital) and the identification used during booking.

  • It's advisable to arrive at the boarding point at least 10 minutes before departure.

Seat selection

  • Seat selection is available during the booking process.

  • Once selected, seats are reserved for a limited time to complete the purchase.

Travelling with children

  • Children under 4 years old may travel for free without occupying a seat, depending on the transport operator's policy.

  • Children aged 4 and above require a ticket at the standard fare.

  • Unaccompanied minors are not permitted to travel alone.

Luggage policy

  • Each passenger is allowed:

    • 1 carry-on item with a maximum size of 55x40x20 cm and weight of 10 kg.

    • 1 checked bag with a maximum size of 150x70x80 cm and weight of 20 kg.

  • Additional or oversized luggage may incur extra charges and is subject to space availability.

Pet policy

  • Pets are allowed under the following conditions:

    • Only one pet per passenger.

    • Pets must travel in a certified carrier.

    • Owners are responsible for their pet's well-being during the journey.

  • Guide dogs are permitted to travel in the passenger area free of charge.

Accessible travel

  • Movelia offers services adapted for passengers with reduced mobility.

  • Passengers requiring assistance should notify Movelia at least 48 hours in advance.

  • Requests can be made through the Contact section on the Movelia website.

Contact the bus company

 

 

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Renfe

Cancellations and refunds

  • Cancellation policies vary depending on the fare type:

    • Básico: Non-refundable.

    • Elige: Cancellations allowed with a 30% fee.

    • Prémium: Free cancellation up to 7 days before departure; 5% fee if cancelled 6 days or less before departure.

  • Tickets can be cancelled online via the Renfe website or by calling Renfe Contigo at (+34) 912 320 320.

Exchanges

  • Exchange policies also depend on the fare type:

    • Básico: No changes allowed.

    • Elige: One free change before departure; subsequent changes cost €10 plus any fare difference.

    • Prémium: Unlimited free changes before departure.

  • Changes can be made through the Renfe website.

Boarding requirements

  • Passengers must present a valid ticket (printed or digital) and the identification used during booking.

  • It's advisable to arrive at the boarding point at least 10 minutes before departure.

Seat selection

  • Seat selection is available during the booking process for certain fare types.

  • Seats are automatically assigned for other fare types.

Travelling with children

  • Children under 4 years old travel free without occupying a seat.

  • Children aged 4 and above require a ticket at the standard fare.

  • Unaccompanied minors are not permitted to travel alone.

Luggage policy

  • Each passenger is allowed up to 3 pieces of hand luggage, with a total weight not exceeding 25 kg and combined dimensions not exceeding 290 cm.

  • Special luggage, such as musical instruments, must not exceed 30 x 120 x 38 cm.

  • Electric scooters and similar devices are not permitted on board

Pet policy

  • Passengers may travel with one small pet (dog, cat, ferret, hamster, guinea pig, rabbit, or bird) weighing up to 10 kg, in a carrier not exceeding 60 x 35 x 35 cm.

  • Pet travel fees vary by fare type:

    • Prémium: Free.

    • Elige: €10.

    • Básico: €20.

  • Guide dogs travel free of charge and are not subject to weight or carrier restrictions.

Accessible travel

  • Renfe offers the Atendo service, providing assistance to passengers with reduced mobility.

  • Assistance must be requested at least 12 hours before departure via the Renfe website or by calling Renfe Contigo at (+34) 912 320 320.

Contact the train company

 

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Sagales

Cancellations and refunds

  • Cancellation and refund policies vary depending on the specific service and ticket type.

  • For certain services, cancellations may be possible up to a specified time before departure.

  • To request a cancellation or refund, please contact Sagalés through their contact form or by calling customer service.

Exchanges

  • Exchange policies depend on the fare type and service.

  • Some tickets may allow changes to the date or time of travel, subject to availability and potential fees.

  • To request a ticket exchange, please reach out to Sagalés via their contact form or by calling customer service.

Boarding requirements

  • Passengers must present a valid ticket (printed or digital) upon boarding.

  • For discounted fares, appropriate identification must be shown.

  • It's advisable to arrive at the boarding point at least 10 minutes before departure.

Seat selection

  • Seat selection is generally not available during the booking process.

  • Seats are automatically assigned.

Travelling with children

  • Children under 4 years old may travel for free without occupying a seat, depending on the service.

  • Children aged 4 and above require a ticket at the standard fare.

  • Unaccompanied minors are not permitted to travel alone.

Luggage policy

  • Each passenger is allowed:

    • 1 carry-on item that fits in the overhead compartment or under the seat.

    • 1 checked bag with a maximum size of 100 x 60 x 25 cm.

  • Additional or oversized luggage may incur extra charges and is subject to space availability.

Pet policy

  • Pets are allowed under the following conditions:

    • Only one pet per passenger.

    • Pets must travel in a certified carrier with maximum dimensions of 60 x 35 x 35 cm.

    • The pet's weight must not exceed 10 kg.

    • Owners are responsible for their pet's well-being during the journey.

  • Guide dogs are permitted to travel in the passenger area free of charge.

Accessible travel

  • Sagalés offers services adapted for passengers with reduced mobility.

  • Passengers requiring assistance should notify Sagalés in advance.

  • Requests can be made through the contact form or by calling customer service.

Contact the bus company

 

 

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Socibus

Cancellations and refunds

  • Tickets can be cancelled up to 2 hours before departure.

  • Cancellation fees apply:

    • 10% of the ticket price if cancelled more than 48 hours before departure.

    • 20% of the ticket price if cancelled between 48 and 2 hours before departure.

  • No cancellations or refunds are allowed within 2 hours of departure or after the bus has departed.

Exchanges

  • Tickets can be modified up to 2 hours before departure.

  • Each ticket can be changed up to two times.

  • Changes include departure date, time, and seat selection.

  • Each modification incurs a fee of €1 per ticket and journey, plus any fare difference if applicable.

  • Changes can be made through the Ticket Management section on the Movelia website or by contacting via phone +34 919 49 60 7

Boarding requirements

  • Passengers must present a valid ticket (printed or digital) upon boarding.

  • It's advisable to arrive at the boarding point at least 10 minutes before departure.

Seat selection

  • Seat selection is available during the booking process.

  • Once selected, seats are reserved for a limited time to complete the purchase.

Travelling with children

  • All minors require a ticket, regardless of age.

Luggage policy

  • Each passenger is allowed:

    • 1 carry-on item that fits in the overhead compartment or under the seat.

    • 1 checked bag with a maximum weight of 30 kg (66 lbs).

  • Additional or oversized luggage may incur extra charges and is subject to space availability.

Pet policy

  • Pets are not allowed on Socibus buses, except for guide dogs.

  • Guide dogs are permitted to travel in the passenger area free of charge.

Accessible travel

  • Passengers with reduced mobility can utilize designated access platforms and reserved seating areas.

  • It's recommended to contact Socibus in advance to arrange necessary assistance.

Contact the bus company

 

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Rede Expressos

Cancellations and Refunds

  • For international routes under the Alianza Ibérica, cancellation policies may differ from domestic services. It's recommended to review the specific terms and conditions provided during the booking process or contact customer support for detailed information.

Exchanges

  • Ticket exchange policies for international routes may vary. It's advisable to check the specific conditions applicable to your ticket during the booking process or consult customer support for guidance.(FAQ)

Boarding Requirements

  • Passengers must present a valid ticket (printed or digital) and the identification used during booking.

  • For international travel, ensure you have the necessary travel documents, such as a passport or national ID card, as required by the destination country.

Seat Selection

  • Seat selection is available during the booking process for certain routes. Availability may vary depending on the specific service.

Travelling with Children

  • Children under 4 years old who do not occupy a seat can travel for free.

  • Children aged 4 and above require a ticket at the standard fare.

  • Unaccompanied minors are generally not permitted to travel alone on international routes.

Luggage Policy

  • Each passenger is allowed:

    • 1 carry-on item that fits in the overhead compartment or under the seat.

    • 1 checked bag with a maximum weight of 30 kg (66 lbs).

  • Additional or oversized luggage may incur extra charges and is subject to space availability. (FAQ)

Pet Policy

  • Pets are not permitted on international routes, except for guide dogs, which are allowed to travel in the passenger area free of charge.

Accessible Travel

  • Specific accessibility services are not detailed on the official website for international routes. It's recommended to contact customer support for assistance with accessibility needs.

Contact the Bus Company

 

 

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