How to Cancel Your Booking
Cancelling a booking with Busbud is straightforward and designed to empower you with greater flexibility on your travel plans. Our online portal allows many customers to cancel bookings themselves, reducing the need to wait for support. This article explains when cancellations are possible, how to use our self-service tools, and what to expect depending on your ticket and trip details.
Understanding Busbud’s Cancellation Policy
Not all tickets are eligible for cancellation. Factors such as operator policies, ticket type, and the timing of your request play a role. Cancellations must be made before your scheduled departure; late requests are typically not entitled to a refund. Check your specific booking’s terms in “My Bookings.”
How to Cancel via Self-Service
- Log in to your Busbud account.
- Navigate to “My Bookings.”
- Select the trip you want to cancel. If eligible, a Cancel button appears.
- Follow the on-screen prompts to confirm cancellation.
If the cancellation option is not available, your ticket may not be eligible due to operator rules or timing.
What Happens After Cancellation
- Refunds: Where eligible, refunds are processed per operator policy and may be issued as original payment, voucher or Busbud credits.
- Email Confirmation: You will receive a confirmation with details of your cancellation or refund.
Simple, Flexible Cancellations
With Busbud, you can manage cancellations easily if you act before the scheduled departure and your ticket is eligible. Self-service tools are available to make changes quickly, with clear policy guidelines at every step. For ineligible cases or further help, our customer support is always ready to assist.
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Happy travels!