What is the Refundable booking add-on?

Busbud provides this additional, optional service that will allow you to get a refund in specific circumstances even when your booking is not initially fully or partially refundable. Busbud partnered with Refund Protect to administer refunds. If you purchased the Refundable Booking add-on, you should have received a separate email from noreply@hepstar.com with the information on the conditions and process to apply for a refund.

How do I receive my refund?

What is covered?

Your refund policy covers the following scenarios:

Illness / Injury (including Covid-19)
Pre-existing Medical Condition
Pregnancy Complication
Death of Immediate Family
Public Transport Failure
Flight disruption
Mechanical Breakdown
Adverse Weather

Home Emergency
Theft of Documents
Jury Service
Court Summons
Armed Forces & Emergency Services Recall
Relocated for Work
Changes to Examination Dates

Please note that you will be asked to provide supporting evidence for your refund request.

What about Covid-19?

Refunds are not provided for any travel restriction associated with Covid-19, or fear of travelling. Refunds are not issued where you do not attend because you are worried about catching Covid-19 or you are isolating without a positive Covid-19 test in your household, or where your travel plans are affected by Covid-19 restrictions. When requesting a refund due to Covid-19, an official positive test result is required as supporting evidence for the request.

Full terms and conditions:

Find the full terms and conditions here: https://www.refundable.me/extended/busbud/

How can I get an update on the status of my request?

Busbud can't provide a status update on your request. You must reach out directly to hello@refundprotect.me

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