In this sectionHow can I cancel my booking?My trip was cancelled, what do I do? How to cancel my booking with a Busbud account? How to cancel my booking without a Busbud account? How long does it take to get a refund?Refundable booking add-on

What is the Refundable booking add-on? 

Busbud provides this additional, optional service that will allow you to get a refund in specific circumstances even when your booking is not initially fully or partially refundable. Busbud partnered with Refund Protect to administer refunds. If you purchased the Refundable Booking add-on, you should have received a separate email from with the information on the conditions and process to apply for a refund.


 How do I receive my refund? 

  • You must initiate your refund request via 
  • The reference number to include is in the email you've received from, right after your booking. It consists of 3 letters followed by a series of numbers. Example: STA-12345678-1234 
  • Your refund request must be requested no later than 60 days after your trip departure date.
  • You should receive feedback on your request within 48h of submitting all required information.

What is covered? 

Your refund policy covers the following scenarios:

  • Illness / Injury (including Covid-19)
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death of Immediate Family
  • Public Transport Failure
  • Flight disruption
  • Mechanical Breakdown
  • Adverse Weather
  • Home Emergency
  • Theft of Documents
  • Jury Service
  • Court Summons
  • Armed Forces & Emergency Services Recall
  • Relocated for Work
  • Changes to Examination Dates

Please note that you will be asked to provide supporting evidence for your refund request. 


More information related to Covid-19

Refunds are not provided for any travel restriction associated with Covid-19, or fear of travelling. Refunds are not issued where you do not attend because you are worried about catching Covid-19 or you are isolating without a positive Covid-19 test in your household, or where your travel plans are affected by Covid-19 restrictions. When requesting a refund due to Covid-19, an official positive test result is required as supporting evidence for the request.


Full terms and conditions: 

Find the full terms and conditions here: 


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