My trip was cancelled, what do I do?

In this sectionHow can I cancel my booking?Refund For Any Reason Terms and ConditionsMy trip was cancelled, what do I do? How to cancel my booking with a Busbud account? How to cancel my booking without a Busbud account? How long does it take to get a refund?Refundable booking add-on

We are very sorry to hear your trip was cancelled! We understand how frustrating and disruptive cancellations can be, especially when you’ve made plans and preparations for your travels.

Trip operators will often re-book you on the next available trip. If not, they will provide either a voucher for future travel, or authorize a refund of your booking.


Trip operators will often reach out to us directly to process your refund to your original method of payment. No worries, when processing your refund, we will also refund your booking fee. There is no cost for you when your bus gets canceled.

If you have not received your refund after 7 business days of your trip being cancelled, feel free to contact us directly here. 

You may also find the contact information of the operator of your trip here or on your confirmation email. 







Related shortcuts

Cancel trip and refund tickets
Exchange tickets
Resend purchase confirmation
Report a missing route