My trip was cancelled, what do I do?

Handling Trip Cancellations

We are very sorry to hear that your trip was canceled. We understand how frustrating and disruptive cancellations can be, especially after making plans and preparations for your travel.

What to Expect:

1. Rebooking or Compensation: Trip operators will often re-book you on the next available trip. If rebooking is not possible, they will typically provide either a voucher for future travel or authorize a refund for your booking.

2. Refund Process: Trip operators often reach out to us directly to process your refund to the original payment method. Rest assured, when processing your refund, we will also refund any booking fees. There is no additional cost for you if your bus is canceled.

If You Haven't Received Your Refund:

• If you have not received your refund within 7 business days after your trip was canceled, please feel free to contact us directly here.

Additional Contacts:

• You can also find the contact information for the operator of your trip in your confirmation email or here.

We are here to help, so don’t hesitate to reach out if you have any questions or need further assistance.