Refund to Credits Terms and Conditions

1. Eligibility

Refund to Credits is only available for:

  • Fully refundable fares at the time of cancellation

Refund to Credits is not available for:

  • Non-refundable fares;
  • Partially refundable fares
  • Operator-initiated cancellations where an operator provides its own refund or credit remedy.

     

2. How It Works

  • At the time of cancellation, you will be offered the option to:
    • Receive a refund to your original payment method (subject to bank processing times, up to 10 business days), or
  • Elect to receive the refund immediately as Busbud credits.
  • If you select Refund to Credits, the full eligible refund amount will be issued instantly to your Busbud Wallet.
  • Your Busbud Wallet balance will be updated immediately and available for use on new bookings.

     

3. Value and Expiration

  • Busbud credits will be issued in the same currency as your booking.
  • Credits issued under Refund to Credits are valid for two (2) years from the date of issuance.
  • Credits are non-transferable, have no cash value, and cannot be exchanged or refunded to the original payment method once issued.

     

4. Scope of Refund

  • Refund to Credits covers only the value of the trip fare purchased through Busbud.
  • Taxes, booking fees, add-ons (including RFAR fees), or third-party services are non-refundable unless otherwise specified.

     

5. Limitations

  • Choosing Refund to Credits is final and irrevocable. Once issued, credits cannot be converted back to a cash refund.
  • In the event that your operator cancels a trip or provides an alternative refund/credit remedy, you agree that the operator’s remedy shall take precedence, and Busbud may not provide additional credits.
  • Busbud reserves the right to refuse or revoke credits if fraudulent activity, misuse, or abuse of the product is detected.

     

6. General Provisions

  • Credits may be applied to any eligible Busbud booking until the expiry date.
  • Expired credits will not be reinstated under any circumstance.
  • Busbud reserves the right to amend, suspend, or discontinue the Refund to Credits product at its sole discretion, subject to applicable law.