Refund to Credits Terms and Conditions
In this sectionHow can I cancel my booking?Rider Express – Cancellations & RefundsRefund to Credits Terms and ConditionsHow to Request a RefundWhy Can't I Cancel My Booking?How to Cancel Your BookingVoucher-Only Refunds: What to ExpectHow to cancel or exchange your BlaBlaBus/OuiBus ticket.Refund For Any Reason Terms and ConditionsMy trip was cancelled, what do I do?How to cancel my booking with a Busbud account?How to cancel my booking without a Busbud account? I have a roundtrip booking, can I cancel only one leg?Refund timesRefundable booking add-on
1. Eligibility
Refund to Credits is only available for:
- Refundable fares at the time of cancellation
Refund to Credits is not available for:
- Non-refundable fares
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Operator-initiated cancellations where an operator provides its own refund or credit remedy
2. How It Works
- At the time of cancellation, you will be offered the option to:
- Receive a refund to your original payment method (subject to bank processing times, up to 10 business days), or
- Elect to receive the refund immediately as Busbud credits.
- If you select Refund to Credits, the full eligible refund amount will be issued instantly to your Busbud Wallet.
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Your Busbud Wallet balance will be updated immediately and available for use on new bookings.
3. Value and Expiration
- Busbud credits will be issued in the same currency as your booking.
- Credits issued under Refund to Credits are valid for two (2) years from the date of issuance.
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Credits are non-transferable, have no cash value, and cannot be exchanged or refunded to the original payment method once issued.
4. Scope of Refund
- Refund to Credits covers only the value of the trip fare purchased through Busbud.
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Taxes, booking fees, add-ons (including RFAR fees), or third-party services are non-refundable unless otherwise specified.
5. Limitations
- Choosing Refund to Credits is final and irrevocable. Once issued, credits cannot be converted back to a cash refund.
- In the event that your operator cancels a trip or provides an alternative refund/credit remedy, you agree that the operator’s remedy shall take precedence, and Busbud may not provide additional credits.
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Busbud reserves the right to refuse or revoke credits if fraudulent activity, misuse, or abuse of the product is detected.
6. General Provisions
- Credits may be applied to any eligible Busbud booking until the expiry date.
- Expired credits will not be reinstated under any circumstance.
- Busbud reserves the right to amend, suspend, or discontinue the Refund to Credits product at its sole discretion, subject to applicable law.