Self- serve cancelation

In this sectionHow can I cancel my booking?How to cancel my booking?How to cancel my booking with a Busbud account?How to cancel my booking without a Busbud account? I have a roundtrip booking, can I cancel only one leg?Self- serve cancelation Why Can't I Cancel My Booking?My trip was cancelled, what do I do?How to Request a Refund Refund times Refund to Credits Terms and Conditions Voucher-Only Refunds: What to Expect Refund For Any Reason Terms and Conditions

Cancelling a booking with Busbud is straightforward and designed to empower you with greater flexibility on your travel plans. Our online portal allows many customers to cancel bookings themselves, reducing the need to wait for support. This article explains when cancellations are possible, how to use our self-service tools, and what to expect depending on your ticket and trip details.

Understanding Busbud’s Cancellation Policy

Not all tickets are eligible for cancellation. Factors such as operator policies, ticket type, and the timing of your request play a role. Cancellations must be made before your scheduled departure; late requests are typically not entitled to a refund. Check your specific booking’s terms in “My Bookings.”

Refund For Any Reason and other cancellation add-ons: how they work and limits

The Refund For Any Reason or cancellation-flex add-ons provide extra flexibility to cancel before departure, but they do not function as travel insurance and do not apply after the scheduled departure time. Important details:

Timing: These add-ons must be used before departure. In some cases, they can only be applied up to a short cutoff (e.g., 15 minutes before the scheduled departure time). Requests after departure cannot be honored.
Outcome: Refunds through these add-ons are typically issued as Busbud credits, not back to your original payment method. Credits can be used on future bookings through Busbud.
Service issues vs. elective cancellations: If the operator cancels a service, we process that under the operator’s policy for your fare (not via the add-on). If you choose to cancel for personal reasons and you have the add-on, you will receive the credit benefit allowed by the add-on.
How to use: Log into your Busbud account, open your booking, and cancel before the cutoff. Your credit will appear on your account when processed.
After departure: The add-on cannot be applied once your bus has departed, even if you arrived late or had unexpected issues unrelated to the operator.

How to Cancel via Self-Service

Log in to your Busbud account.
Navigate to “My Bookings.”
Select the trip you want to cancel. If eligible, a Cancel button appears.
Follow the on-screen prompts to confirm cancellation.

If the cancellation option is not available, your ticket may not be eligible due to operator rules or timing.

What Happens After Cancellation

Refunds: Where eligible, refunds are processed per operator policy and may be issued as original payment, voucher or Busbud credits.
Email Confirmation: You will receive a confirmation with details of your cancellation or refund.

Simple, Flexible Cancellations

With Busbud, you can manage cancellations easily if you act before the scheduled departure and your ticket is eligible. Self-service tools are available to make changes quickly, with clear policy guidelines at every step. For ineligible cases or further help, our customer support is always ready to assist.

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Happy travels!