Why Can't I Cancel My Booking?
At Busbud, we strive to provide convenient and flexible travel options, but not all bookings can be canceled. If you’re unable to process a cancellation, it’s likely due to fare rules or timing restrictions set by our operator partners. Here’s what you need to know about late or non-refundable cancellations and how to check your ticket’s eligibility.
Understanding Busbud’s Cancellation Policy
Busbud partners with hundreds of transport operators worldwide. Each operator has its own cancellation rules, and not every fare type includes cancellation or refund eligibility. Some tickets are time-restricted (can’t be canceled after a certain deadline) or non-refundable from the outset. These details are always displayed before you finalize a booking.
Why Cancellation Might Be Unavailable
- Your departure time has already passed, making cancellation ineligible.
- The carrier’s fare rules classify your ticket as non-refundable or non-cancellable.
- You selected a promotion, special deal, or operator-specific fare with stricter terms.
How to Verify Your Ticket’s Eligibility
- Review your email confirmation for detailed fare rules and cancellation policies.
- Check the “Manage My Booking” section on the Busbud website or app – cancellation eligibility will also be displayed here.
- If you’re unsure, contact Busbud Support with your booking reference for personalized assistance.
What to Do If You Can’t Cancel
- Review your travel insurance for possible coverage on unused trips or missed departures.
- Contact your carrier directly in rare cases for special exceptions, though these are not guaranteed.
Know Before You Book
Cancellation policies vary by carrier, ticket type, and timing. Always review terms before booking, and contact Busbud Support if you have questions. Understanding the rules will help you plan confidently for flexible and worry-free travel with Busbud.
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Happy travels!