Europe

 

 

AISAALSABlaBlaCarBusFlixbusGrupo Samar
Irish City LinkLEDAMegabusNational Express

Rede Expressos

Bus Company Policies - Europe

Select your bus company to view details:

 

 

Aisa

Cancellations & Refunds:

  • Tickets are non-refundable.

  • Cancellations are not permitted once the ticket is purchased.

Exchanges:

  • Tickets are non-exchangeable.

  • All bookings are final and cannot be modified.

Boarding Requirements:

  • A printed ticket is required for boarding.

  • You must present the same ID used during booking.

Seat Selection:

  • Seat selection is not available during checkout.

  • Seats are assigned based on availability at boarding.

Child Policy:

  • Children under 4 years old can travel for free if they do not occupy a seat.

  • Each child must be accompanied by an adult.

Luggage Policy:

  • Carry-on: 1 item that fits in the overhead compartment or under the seat.

  • Checked baggage: 1 item in the hold, max 30 kg (66.1 lbs).

Pet Policy:

  • Pets are allowed if transported in a secure carrier or travel cage.

  • Pets must not disturb other passengers during the trip.

Accessibility:

  • AISA buses can accommodate 1 wheelchair onboard.

  • Contact AISA at least 48 hours before travel if assistance is needed at the station.

Contact AISA:

 

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Autobus.al

Cancellations & Refunds:

  • More than 72 hours before departure:

    • Eligible for a 50% refund or a free date change.

  • Within 72 hours of departure:

    • No refunds are issued.

Exchanges:

  • You can change your travel date through the Modify Reservation Portal.

  • Changes are subject to availability and must be made more than 72 hours before departure.

Boarding Requirements:

  • A printed ticket is required for boarding.

  • You must present the same ID used during booking.

Seat Selection:

  • Seat selection is not available during checkout.

  • Seats are assigned based on availability at boarding.

Child Policy:

  • Specific child policies are not detailed on the official website.

  • It's recommended to contact customer support for information regarding traveling with children.

Luggage Policy:

  • Carry-on: 1 item that fits in the overhead compartment or under the seat.

  • Checked baggage: 1 item in the hold, max 30 kg (66.1 lbs).

  • For additional luggage or special items, please contact customer support in advance.

Pet Policy:

  • Specific pet policies are not detailed on the official website.

  • It's recommended to contact customer support for information regarding traveling with pets.

Accessibility:

  • Specific accessibility services are not detailed on the official website.

  • It's recommended to contact customer support for assistance with accessibility needs.

Contact Autobus.al:

 

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Avanza

Cancellations & Refunds:

  • Tickets can be canceled up to 2 hours before departure.

  • A cancellation fee of 35% of the ticket price applies.

  • Management fees are non-refundable.

  • Refunds are processed within 2 to 5 business days. ​

Exchanges:

  • Tickets can be modified up to 2 hours before departure.

  • A 30% fee of the ticket price applies for each change.

  • Modifications can be made online or at authorized points of sale. ​

Boarding Requirements:

  • Passengers must present a printed ticket.

  • The same ID used during booking is required for verification.​

Seat Selection:

  • Seat selection is available during booking, subject to availability.

  • In some cases, seats may be reassigned due to operational reasons. ​

Child Policy:

  • Children under 11 years cannot travel alone.

  • Children aged 11 to 16 years may travel alone with a signed authorization from a parent or guardian.

  • Children under 16 years cannot travel alone on international routes.  

Luggage Policy:

  • Each passenger is allowed up to 30 kg of luggage free of charge.

  • This can be distributed across two pieces of luggage.

  • Excess baggage is subject to availability and additional fees. ​

Pet Policy:

  • Pets are allowed in the luggage compartment, provided they are in a certified pet carrier.

  • A responsibility form must be completed and presented to the driver.

  • The number of pets per trip is subject to the luggage compartment's capacity.

  • Guide dogs are permitted to travel in the cabin. ​

Accessibility:

  • Avanza has over 75 vehicles equipped with ramps for wheelchair access.

  • Passengers requiring assistance should contact Avanza at least 48 hours before travel.

  • Not all routes have accessible vehicles; confirmation is necessary. ​

Contact Avanza:

 

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Biletall

Cancellations & Refunds:

  • Tickets can be canceled up to 24 hours before departure.

  • Cancellation policies may vary depending on the bus company.

  • Refunds are processed within 1 to 7 business days, depending on your bank's procedures. ​Obilet

Exchanges:

  • Ticket exchanges are subject to the policies of the respective bus company.

  • Some companies may allow changes up to a certain time before departure, while others may not permit changes at all.

  • It's recommended to check the specific exchange rules of the bus company before making a purchase. ​

Boarding Requirements:

  • A printed ticket is generally required for boarding.

  • Passengers must present a valid photo ID matching the name on the ticket.​

Seat Selection:

  • Seat selection options vary by bus company.

  • Some companies offer seat selection during the booking process, while others assign seats automatically.​

Child Policy:

  • Child travel policies differ among bus companies.

  • It's advisable to review the specific child travel rules of the chosen bus company before booking.​yardim.obilet.com+1Italo+1

Luggage Policy:

  • Luggage allowances vary depending on the bus company.

  • Generally, passengers are allowed 1 carry-on bag and 1 checked bag.

  • For detailed luggage policies, please refer to the specific bus company's guidelines.​

Pet Policy:

  • Pet travel policies are determined by individual bus companies.

  • Some companies may allow small pets in carriers, while others may not permit pets at all.

  • Please consult the specific pet policy of the bus company before traveling.​

Accessibility:

  • Accessibility services vary by bus company.

  • Passengers requiring special assistance should contact the bus company directly to inquire about available services and make necessary arrangements.​

Contact Biletall:

 

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Blablabus

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Eurolines

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Euroticket

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Flixbus

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GoOpti

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Gruposamar

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Hannon Coach

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Infobus

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Jimenez Dorado

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LEDA

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Leo Express

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Lux Express

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Megabus UK

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Monbus

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Movelia

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National Express

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Nettbuss

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Nettbuss NO

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RedeExpressos

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Regiojet

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Socibus

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Union Ivkoni

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AISA  🇪🇸

Cancellations and refunds

  • AISA tickets are not cancellable.

Exchanges

  • AISA tickets are not exchangeable.

Boarding requirements

  • To board you must present a printed ticket.
  • You must also travel with the same ID that you used at the time of your booking.

Seat selection policy

  • Seat selection is not available during the booking process.
  • Seats are assigned based on availability.

Travelling with children

  • Children under 4 years that do not need a seat can travel for free.

Luggage policy

Free allowance:

  • 1 carry on item allowed on the bus. This must fit in the overhead compartment or under the seat in front of you.
  • You can take 1 bag in the hold, which must not be heavier than 30kg (66.1lbs).

Pet policy

  • You can travel with your pets as long as they are transported in a suitable cage or equivalent item.
  • They must not annoy other passengers.

Accessible travel

  • AISA buses are able to carry 1 wheelchair onboard.
  • Please call AISA directly if you need help when at the station. You must call them at least 48 hours before your trip.

Contact the bus company

📞 Phone : 902 198 788
ℹ️ Website: https://www.aisa-grupo.com/es/contactar

 

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ALSA 🇪🇸

Cancellations and refunds

  • If your ticket is cancellable, you can cancel it via the options mentioned here.

Exchanges

  • To exchange your ticket, you must contact the bus company directly.
  • You must contact them no later than 2 hours before your trip.
  • To exchange your ALSA ticket, please call +34919497069 or request an exchange via their website.

Boarding requirements

  • To board you must provide your ALSA reference number and your photo ID.
  • This must be the same ID you used to make your booking.
  • If you are travelling internationally, you must print your ticket.

Seat selection policy

  • Some services offer seat selection when booking.
  • If it is available on your trip, you can follow these instructions to select your seat before you pay for your ticket.
  • Once you select your seats, you cannot change them.

Travelling with children

  • Children aged 16 and under can travel alone in specific situations. 
  • In these cases, you must buy a ticket directly with ALSA.
  • Children aged 0-3 only pay 50% of the regular price.

Luggage policy

Free allowance:

  • 1 carry on item allowed on the bus. This must fit in the overhead compartment or under the seat in front of you.
  • You can take 1 bag in the hold, which must not be heavier than 30kg (66.1lbs).
  • Further information can be found here about oversized and additional baggage.

Pet policy

  • Guide dogs are allowed onboard, as long as they sit in the aisle and you have the necessary documentation for them.
  • For detailed information on if you can travel with your pet, please click here for the policy.
  • If you want to make a booking for your pet to travel with you, you will have to complete your booking on ALSA's website.
  • When booking on ALSA's website, you must tick the box for travelling with your pet on the 2nd step of the booking.
  • The cost of travelling with your pet is 50% of a regular ticket.

Accessible travel

  • Please consult our guide for travelling in a wheelchair to understand how to travel with your wheelchair.
  • You should contact their customer service at +34919497069 to ask which routes offer lifting platforms for people travelling in wheelchairs.

Lost and Found items

  • Fill out this form here.

Contact the bus company

📞 Phone : +34919497069
📧 Email: alsa@alsa.es 
ℹ️ Website: https://www.alsa.es/home 

 

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BlaBlaCarBus 🇪🇺

Cancellations and refunds

  • BlaBlaCarBus tickets cannot be cancelled via Busbud.
  • If you want to cancel your BlaBlaCarBus trip, you will receive a BlaBlaCarBus credit that you can use exclusively on BlaBlaCarBus' website.
  • To cancel your trip with BlaBlaCarBus, you have to enter your booking reference and email here.
  • You will then be able to cancel your booking and receive a BlaBlaCarBus credit.

You can only cancel your BlaBlaCarBus booking up until 30 minutes before your trip.

Exchanges

  • You can only exchange your ticket directly with BlaBlaCarBus, by logging in with your booking reference and email here.
  • You can only change the departure date/time of your trip.

You can only exchange your BlaBlaCarBus booking up until 30 minutes before your trip.

Boarding requirements

  • You can board the bus by showing your ID and having your reference number available to show.

Seat selection

  • Seat selection is not available before your trip.

Travelling with children

  • Babies under 2 can travel for a reduced rate of 50% of an adult ticket.
  • Children between 2-11 receive a 25% discount.
  • Unaccompanied minors can travel with authorization. More information can be found here.
  • It is not possible to book a ticket for an unaccompanied minor on Busbud. Find more information here.

Luggage policy

Free allowance:

  • 2 carry on items are included in your free allowance. They must fit under the seat in front of you or in the overhead compartment.
  • You are allowed 1 bag in the baggage hold. The maximum weight allowance is 20 kg (44.1 lbs).
  • You can find more information about excess baggage here.

Pet policy

  • Only guide dogs are allowed on board BlaBlaCarBus buses.
  • They must be fully trained and not have to wear a muzzle.

Accessible travel

  • Follow our instructions to reserve a ticket with a wheelchair.
  • Call BlaBlaCarBus at 01 71 53 01 80 within 26 hours of your trip to arrange help on the day you travel.

Contact the bus company

📧 Email: Contact form here
ℹ️ Website: https://www.ouibus.com 

 

 

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Flixbus 🇪🇺

Please note, when you book a ticket with Flixbus, you are redirected to flixbus.com to book your ticket. You will have to contact Flixbus for any information relating to your booking.

Cancellations and refunds

  • If your ticket is cancellable, you will have to cancel your booking here.
  • You will receive a Flixbus refund voucher that you can use on flixbus.com
  • When you cancel your ticket, you will be issued a Flixbus voucher that will be valid for 12 months.

Exchanges

  • To exchange your Flixbus ticket, you must first cancel it here.
  • You will then be able to use the Flixbus voucher to book a new ticket.

Boarding requirements

  • To board the bus, you must present your Flixbus booking reference number.
  • You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is available at a fee when booking your ticket.

Luggage policy

Free allowance:

  • 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you. 
  • The maximum allowed weight is 7kg. The maximum dimensions are: 42 x 30 x 18 cm.
  • 1 item in the baggage hold. The maximum allowed weight is 20kg, and the dimensions must not be more than 80 x 50 x 30 cm.

Pet policy

  • Pets are not allowed on Flixbus buses.
  • Guide dogs and Companion dogs can travel for free.
  • You must travel with an official medical certificate stating that you need their presence all of the time.
  • If you want to travel with your companion dog, please contact Flixbus here no later than 36 hours before your trip.

Accessible travel

  • If you need to travel in your wheelchair, please contact Flixbus via this form, at least 7 days before your trip so that they can make arrangements.
  • If you want to transport a wheelchair as luggage, please use this form no later than 36 hours before your trip.

Contact the bus company

📞  011 49 30 300137300
ℹ️  https://global.flixbus.com/service/contact-us 

 

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Grupo Samar 🇪🇸

Cancellations and refunds

  • If your ticket is cancellable, you must cancel it directly via;
  • You must cancel your booking within the allowed timeframe shown on your booking.

Exchanges

  • Grupo Samar bookings are not exchangeable.

Boarding requirements

  • You must print your ticket before heading to the station to travel.
  • You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are automatically assigned.

Luggage policy

Free allowance:

  • 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you. 
  • 1 item in the baggage hold. The maximum allowed weight is 25kg (55.1lbs).

Pet policy

  • Pets can travel on Grupo Samar buses. 
  • To bring a pet, you must contact the bus company at least 24 hours before your trip.
  • You can go to the bus station directly or call them: 902 25 70 25.
  • Only 1 pet will be allowed on each bus.
  • The price for taking a pet is €8.
  • Only small pets, weighing no more than 10kg will be permitted.
  • Pets must travel in a cage.
  • Guide dogs travel for free.

Accessible travel

  • Most of Grupo Samar's buses are adapted for wheelchairs.
  • It's best to call ahead to ask if it is possible to travel with a wheelchair on a particular service.

Contact the bus company

📞 902 25 70 25/ 91 723 05 06
📧  autocares.samar@samar.es
ℹ️ https://samar.es/ 

 

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Cancellations and refunds

  • Irish City Link tickets are not cancellable.

Exchanges

  • If your booking is exchangeable, you can exchange your booking up until 24 hours before your trip.

  • To exchange your ticket, you should either go to the station or contact the bus company here.

Boarding requirements

  • You must print your ticket before heading to the station to travel.
  • You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are automatically assigned based on availability.

Luggage policy

Free allowance:

  • 1 carry-on item. It must fit in the overhead compartment or under the seat in front of you. 
  • 1 item in the baggage hold. The maximum allowed weight is 25kg (55.1lbs).
  • The maximum weight must not exceed 20kg (44.1lbs)

Pet policy

  • Only guide dogs and assistance dogs can travel on Irish City Link buses.
  • Guide dogs must have an official coat and harness.
  • Assistance dogs must have an official coat, medallion and lead.
  • You must have the relevant paperwork to confirm that your dog is an assistant dog.

Accessible travel

  • Some Irish City Link buses are able to carry wheelchairs onboard.
  • You should contact them at 091 564164 to ask for assistance before booking.

Contact the bus company

📞  091 564164
📧   info@citylink.ie
ℹ️  https://www.citylink.ie/contact-us 

 

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LEDA 🇪🇸

Cancellations and refunds

  • If your ticket is cancellable, you should contact us to ask for a cancellation.
  • Please make sure you contact us within the timeframe allowed according to the policy of your booking.

Exchanges

  • If your ticket is exchangeable, you can exchange it for a different departure time/date.
  • You cannot exchange it for a different departure/arrival location.
  • To exchange your ticket, follow these instructions.

Boarding requirements

  • To board the bus, you will have to print your ticket before heading to the station.
  • Please make sure that you travel with the same ID you used at the time of booking your ticket.

Seat selection

  • You cannot select your seat during the booking process.
  • Seats will be assigned on a first-come, first-serve basis,

Luggage policy

Free allowance:

  • 1 carry-on item per passenger.
  • Your carry-on item must fit in the overhead compartment or under the seat in front of you.
  • 1 item in the baggage hold.
  • Luggage in the hold must not be heavier than 25kg (55.1lbs)
  • For information about extra luggage, click here.

Pet policy

  • Pets are allowed to travel in the hold, with the luggage.
  • If you want to travel with your pet, you will have to pay €4.50 at the bus station.
  • Only one pet will be allowed on each bus.
  • Only small pets are allowed to travel, and they must not weigh more than 10kg.
  • Pets must travel in the hold inside a cage.
  • Guide dogs travel for free, and must remain with you on the bus. They must stay in the aisle of the bus.
  • Make sure you have all the necessary documents to travel with your pet.

Accessible travel

  • Follow our instructions for travelling with a wheelchair.

Contact the bus company

📞  924 23 34 78
📧  http://www.leda.es/contacto/
ℹ️  http://www.leda.es/ 

 

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Megabus 🇬🇧

Cancellations and refunds

  • Megabus tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it up until 24 hours before your trip.
  • To exchange your ticket, you must contact the bus company directly +440900 1600 900 or exchange it via their website.

Boarding requirements

  • To board the bus you will have to present your Megabus reference number and the same ID you used at the time you booked your trip.

Seat selection

  • Seat selection is not available at the time of booking.
  • Seats are given on a first-come, first-serve basis.

Travelling with children

  • All children have to purchase a ticket for travel, regardless of age.
  • Unaccompanied minors cannot travel alone on Megabus buses.

Luggage policy

Free allowance:

  • 1 carry on item. Your bag must fit in the overhead compartment or under the seat in front of you.
  • 1 item in the baggage hold. The maximum weight limit is 20kg (4.1lbs) per bag.
  • If you would like to take an extra piece of luggage, you will have to purchase an extra ticket so that there is space for your luggage.
  • You can find more information here.
  • Oversize luggage + sports equipment: not allowed

Pet policy

  • No pets are allowed onboard.
  • Trained service animals are allowed on board to help customers who need it.

Accessible travel

  • Follow our instructions about booking a ticket with a wheelchair.

Contact the bus company

📞 +44 (0) 900 1600 900** seven days a week 07:00 to 22:00 
📧  enquiries@megabus.com
ℹ️  https://uk.megabus.com/contact-us 

 

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National Express 🇬🇧

Cancellations and refunds

  • National Express tickets are not refundable.

Exchanges

  • If your ticket is exchangeable, you can exchange it up until 1 hour before your trip.
  • You can only change the time/date of your ticket.
  • You can call 0871 781 8181 to exchange your booking for a fee of £6.00 or via National Express' website for a fee of £5.00.

Boarding requirements

  • You can board the bus by showing your ticket on your phone.

Seat selection 

  • Seat reservations have been suspended due to COVID-19.

Travelling with children

  • Children aged 2 and under travel for free (1 free child per 1 adult fare)
  • If you travel with more than one child aged 0-2, you will have to purchase tickets for them.

Luggage policy

Free allowance

  • 1 carry on bag free of charge. This must fit in the overhead compartment or under the seat in front of you.
  • 2 bags in the hold, per passenger. Each bag must not weigh more than 20kg (44.1lbs).
  • Additional bags can be purchased at the station for a fee of £10 per bag. Click here for more detailed information about luggage.

Pet policy

  • Only trained assistance dogs will be allowed to travel on board. They must have been trained by a member organization of Assistance dogs (UK).
  • All other pets are not allowed on board

Accessible travel

  • National Express require that you contact them 36 hours before you intend to travel so that they can verify if you will be able to travel in a wheelchair on board.
  • They need to verify if a wheelchair is compatible with the bus being used. Please contact them via 03717 81 81 81 for more information.

     

Contact the bus company

📞  0871 781 8181 open 7 days a week, 10am - 6pm. Outside UK: 0044 3717 818181
ℹ️  https://www.nationalexpress.com 

 

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Rede Expressos 🇵🇹

Cancellations and refunds

  • Rede Expressos tickets are not cancellable.

Exchanges

  • Tickets are exchangeable, for national tickets, up until 3 hour before your trip.
  • The exchange of international tickets, is not permitted.
  • You can only exchange it for a different departure time/date.
  • You cannot exchange the arrival or departure location.
  • To exchange your ticket, you must go to their website https://rede-expressos.pt/en
  • Follow our instructions to exchange your ticket.

Boarding requirements

  • To board the bus, you can either print your ticket or show a ticket on your phone.
  • If you want to print your ticket, you will have to do this before you arrive at the station.
  • You must also travel with the same ID you used at the time of making your booking.

Seat selection

  • On some routes, you can choose your seats during the booking process.
  • This is optional, and you do not have to select a seat.
  • You will not be able to select a seat after you book your trip.
  • Seat selection is not always available on every trip.
  • If you don't select a seat, you will be assigned one based on availability at the time of booking.

Travelling with children

  • Children under 4 years old can travel for free.
  • They must travel with an adult and must sit on your lap. They cannot take up a seat.
  • Children between 4-13 years of age can travel at a reduced rate (50% discount).

Luggage policy

Free allowance:

  • 1 carry-on item. Your carry-on item must fit under the seat in front of you or in the overhead compartment.
  • 1 item in the baggage hold. The maximum weight must not be more than 20kg (44.1lbs).
  • Click here for more information on additional luggage.

Pet policy

  • Small pets can travel with you on board the bus.
  • Pets must travel in a cage.
  • If you travel with a pet, you will have to buy a reduced ticket a t 50% the price of an adult ticket.
  • Guide dogs travel for free.

Accessible travel

  • Follow our instructions for travelling with a wheelchair.

Contact the bus company

📞 707 22 33 44 - 00351217524524 Every day from 08h00 to 22h00
📧  cliente@rne.pt
ℹ️  https://www.rede-expressos.pt/en 

 

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