Rider Express – Cancellations, Refunds & Vouchers
In this sectionHow can I cancel my booking?Rider Express – Cancellations, Refunds & VouchersRefund to Credits Terms and ConditionsHow to Request a RefundWhy Can't I Cancel My Booking?How to Cancel Your BookingVoucher-Only Refunds: What to ExpectHow to cancel or exchange your BlaBlaBus/OuiBus ticket.Refund For Any Reason Terms and ConditionsMy trip was cancelled, what do I do?How to cancel my booking with a Busbud account?How to cancel my booking without a Busbud account? I have a roundtrip booking, can I cancel only one leg?Refund timesRefundable booking add-on
Plans Changed? No Worries! You can cancel Your Rider Express Booking
Canceling
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If you cancel 24 hours or more before departure
- Refund to your original payment method, minus a $10 CAD administrative fee per ticket.
- Receive a refund to your original payment method (subject to bank processing times, up to 10 business days), or
- Elect to receive the refund immediately as Busbud credits.
- Refund to your original payment method, minus a $10 CAD administrative fee per ticket.
Example: If your ticket was $45 CAD, your refund would be $35 CAD.
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If you cancel less than 24 hours before departure (up to departure time)
- You’ll receive a travel voucher for the full fare of your ticket.
- The voucher is valid for 1 year and can be used toward a future Rider Express trip.
Tip: If your plans changed last minute, choosing a voucher lets you keep 100% of your fare as credit with Rider Express.
Rescheduling
- First change is free (no fee) if you request it at least 24 hours before departure.
- After a ticket has been rescheduled once, it can’t be rescheduled again or refunded.
How to cancel or request a voucher
- Log in to your Busbud account and go to My bookings.
- Select your Rider Express trip and choose Cancel.
- If you’re canceling 24+ hours before departure, we’ll process a refund minus $10 CAD to your original payment method.
- If you’re canceling within 24 hours, we’ll issue a full‑fare travel voucher for Rider Express (valid 1 year).
If you booked as a guest or need help, please contact Busbud Support with your order number and the email used at purchase.
Still have a question?
Just drop us a line here. Our expert team will get back to you.
Happy travels!