How to Request a Refund

In this sectionHow can I cancel my booking?How to Request a Refund Why Can't I Cancel My Booking?How to Cancel Your Booking Voucher-Only Refunds: What to Expect How to cancel or exchange your BlaBlaBus/OuiBus ticket.Refund For Any Reason Terms and Conditions My trip was cancelled, what do I do?How to cancel my booking with a Busbud account?How to cancel my booking without a Busbud account? I have a roundtrip booking, can I cancel only one leg?Refund times Refundable booking add-on

Requesting a refund through Busbud is straightforward when you know the steps and eligibility rules. With thousands of Busbud customers contacting support each year about refunds, understanding how to navigate our platform can save you time and frustration. This guide will walk you through checking your eligibility, requesting a refund, processing timelines, and what to do if your ticket is not refundable.

Check Refund Eligibility

Refund eligibility depends on carrier terms and the timing of your request. Many tickets are refundable if canceled before a specific cut-off, usually set by the bus, train, or ferry operator. Always review your ticket’s fare conditions before proceeding.

Log in to your Busbud account or cancel here if you don't have an account
Go to 'My Bookings' and select the relevant trip.
Review the fare rules and refund eligibility displayed under your booking details.

Submit Your Refund Request

From 'My Bookings,' select your trip.
Look for the 'Request Refund' option—this will only appear if your booking is eligible.
Follow the on-screen instructions to confirm and submit your refund request.

Refund Processing and Types

Refunds can be processed as direct payments or vouchers, depending on the carrier’s policy. Processing times vary—most refunds are issued within 5–10 business days, but delays can occur, especially if operator approval is needed. You’ll receive an email update once your refund is issued.

What If My Ticket Isn't Refundable?

If the 'Request Refund' button isn’t available, your fare may be non-refundable or outside the allowed time frame. Check your fare conditions or contact Busbud support for additional help or clarification about voucher options if available.

Hassle-Free Refunds with Busbud

Busbud is committed to transparency and convenience in refund processing. Review your fare rules before booking, and use the self-service refund option whenever possible. If you need assistance, our multilingual support team is ready to help ensure you have a smooth, stress-free travel experience.

Still have a question?

Just drop us a line here. Our expert team will get back to you.

Happy travels!