Why can I not use my Busbud Rewards credits?

In this sectionHow to redeem my Busbud Rewards credits?What are Busbud Rewards?How do I earn Busbud Rewards credits?Where can I find my Busbud Rewards credits?Understanding Busbud Rewards Membership Levels Why has my Busbud Rewards membership level downgraded?Why can I not use my Busbud Rewards credits?How can I check my Busbud Rewards credits balance?What do I do if I believe credits were not properly credited to my account?What happens if I have more credits than the ticket I'm buying?

Before you can redeem your Busbud Rewards credits, you’ll need to unlock them. Unlike Busbud Credits (which are available immediately after a refund), Rewards require a few trips to become active.

It’s simple! Just book and travel on 5 tickets using the Busbud app. Once you’ve completed those 5 trips, your accumulated rewards are automatically unlocked and ready to use as a discount on your next booking—no matter your membership level!

Common Reasons for "Missing" Rewards:

You are on the Website: Busbud Rewards can only be viewed and redeemed on the Busbud Mobile App (iOS or Android). If you are booking on busbud.com, your rewards will not appear at checkout.
Not Enough Tickets Yet: Check your progress in the "Profile" section of the app. If you have used fewer than 5 tickets, your balance is still "locking" and cannot be applied yet.
The Trip Isn't Over: Rewards are only "earned" once the trip is actually completed. If you have a future booking, those credits won't hit your balance until after you travel.
Wrong Email: Make sure you are logged in with the same email address you used for your previous 5 bookings.