What do I do if I believe credits were not properly credited to my account?
In this sectionHow to redeem my GO credits? What is GO with Busbud?How do I earn GO credits? How can I check my GO Credits balance? Do my GO credits expire?What are the GO with Busbud membership levels?Where is GO with Busbud available and who can benefit from it?What do I do if I believe credits were not properly credited to my account?What happens if I have more credits than the ticket I'm buying?What happens to my GO credits if I cancel my purchase?
Remember that your GO credits will only show up on your account after you've taken your trip.
You must also be logged in when you book your tickets in order to accumulate credits.
If you still think there are some credits missing, you can reach out to us here. We will be happy to help you.
Cancel trip and refund tickets
Resend purchase confirmation
Report a missing route