What do I do if I believe credits were not properly credited to my account?
In this sectionHow to redeem my GO with Busbud credits? How do I upgrade or maintain my GO with Busbud membership level?Where can I find my GO with Busbud credits? Why has my GO with Busbud membership level downgraded?Why can I not use my GO with Busbud credits?What is GO with Busbud?How do I earn GO with Busbud credits? How can I check my GO with Busbud credits balance? Do my GO with Busbud credits expire?What are the GO with Busbud membership levels?Where is GO with Busbud available and who can benefit from it?What do I do if I believe credits were not properly credited to my account?What happens if I have more credits than the ticket I'm buying?What happens to my GO with Busbud credits if I cancel my purchase?
Remember that your GO with Busbud credits will only show up on your account after you've taken your trip.
Only tickets booked through the app (App Store or Google Play Store) earn credits.
You must also be logged when you book your tickets in order to accumulate your GO with Busbud credits.
If you still think there are some credits missing, you can reach out to us here. We will be happy to help you.
Related shortcuts
Cancel trip and refund tickets
Exchange tickets
Resend purchase confirmation
Report a missing route