Cancellations and refunds
- If you have a cancellable ticket, you must cancel it no later than 48 hours before your trip.
- To cancel your ticket, cancel via your Busbud account or our support page.
- There is a 25% for cancelling your booking
Exchanges
- If you have an exchangeable ticket, you must exchange it directly at the bus station or by contacting Intercape.
- You can contact them here: +27 (0) 21 380 4400 or info@intercape.co.za
Boarding requirements
- You must present your Intercape booking reference to board, in addition to the same ID you used when booking your trip.
Seat selection
- Seat selection is not available before your trip.
- Seats are assigned on a first-come, first-serve basis.
Travelling with children
- Children aged 0-2 can travel for free, if they travel on their parent's lap.
- Only 1 child aged 0-2 can travel for free per adult.
- Children aged 12 and under cannot travel alone.
- Children between 12-18 can travel alone. However, you will have to book this ticket directly with Intercape.
Luggage policy
Free allowance:
- 1 carry on item (maximum weight of 5kg/11lbs).
- 1 item in the baggage hold (maximum weight of 20kg (44lbs).
If your luggage is over 20kg, it will be weighed at the station and charged per kilo.
Pet policy
- No pets are allowed on board.
- Only trained guide dogs are allowed for blind passengers.
Accessible travel
- Follow our instructions to book a trip with a Wheelchair here.
- If you need to travel with a wheelchair, you should contact Intercape before your trip: +27 (0) 21 380 4400
Expectant mothers
- Intercape doesn't allow pregnant women to travel if they are more than 30 weeks (7 months) pregnant.
📞 +27 (0) 21 380 4400 (24 hours)
📧 info@intercape.co.za
ℹ️ https://www.intercape.co.za/
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Intercity Express 🇿🇦
Cancellations and refunds
- Intercity Express Tickets can be cancelled until 6 hours before your trip.
- To cancel your ticket, cancel via your Busbud account or our support page.
Exchanges
- Intercity Express tickets can be exchanged up to 3 hours before your trip.
- You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.
Boarding requirements
- Tickets must be shown on your mobile to board.
- You must also show the same ID you used at the time of booking your ticket.
Seat selection
- Seat selection is not available before your trip.
- Seats are assigned on a first-come, first-serve basis.
Travelling with children
- Children under 3 travel for free, if travelling on their parent's lap.
- Children cannot travel alone.
Luggage policy
Free allowance:
- No restrictions for carry-on luggage.
- 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
- Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
- Extra check-in luggage information can be found at the bus station.
Pet policy
- No pets are allowed on board.
- Only trained guide dogs are allowed for blind passengers.
Accessible travel
- Follow our instructions to book a ticket if you are travelling in a wheelchair.
- If you have any special requirements, lease contact Cityliner Express before you travel.
Expectant mothers
- You can travel up to your 7th month of pregnancy. After 7 months, Cityliner Express will not let you travel.
- If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.
Contact the Bus company
📞 +2787 150 1895/ +2763 257 8400/ +2786 239 0324
📧 customercare@eagleliner.co.za
ℹ️ https://www.eagleliner.co.za/
https://www.intercity.co.za/
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Still have a question?
Just drop us a line here. Our expert team will get back to you. Are you ready to book your ticket? Visit https://www.busbud.com/
Happy travels!