Africa

Click on your bus company to learn more!

 

 

Citiliner 🇿🇦

 

Citiliner is permanently ceasing operations as of the 15th of February. Please contact them via the following contact information if you need to request a refund: 27 011 611 8000 | 087 352 0352 or https://www.citiliner.co.za/contact-us/ 

 

Cancellations and refunds

• Citiliner tickets are cancellable up until 72 hours before the departure time.
• There is a 20% fee for cancellations.
• To cancel your ticket, contact Citiliner via +27 011 611 8000 no later than 72 hours before your trip.

Exchanges

• Citiliner tickets are not exchangeable.

Boarding requirements

• Tickets must be shown on your mobile to board.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• You cannot select your seat during your booking.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children under 2 travel for free, if travelling on their parent's lap.
• Children between 2 and 12 will receive 15% discount off the adult price.
• Children aged 12+ pay the full adult fare.
• Children can travel unaccompanied in some cases. However, in these cases you will have to book directly with Citiliner.

Luggage policy

Free allowance:

• 1 carry on item. It has to fit under the seat in front of you or in the overhead compartment.
• 2 items in the baggage hold. The maximum weight of both bags cannot be more than 30kg (66.1lbs).
• Each check in bag must not be more than the following measurements: 80cm x 60cm x 30cm.

Pet policy

• Only trained guide dogs are allowed on board to assist you if you are visually impaired.
• No other pets are permitted.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.

Expectant mothers

• If you are between 28-35 weeks pregnant, you will have to provide a medical certificate stating that you are allowed to travel. You will have to present this to the crew when you board.
• If you are more than 36 weeks pregnant, you will not be able to travel.

Contact the bus company

📞  +27 011 611 8000 | 087 352 0352 (24hrs Customer Care/Reservations)
ℹ️  https://www.citiliner.co.za/contact-us/ 

 

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Delta Coaches 🇿🇦

Cancellations and refunds

• No cancellations are permitted for Delta Coach tickets.

Exchanges

• You can exchange the date/time of your departure until 24 hours before departure (for a R70 fee). 
• You can exchange the date/time of your trip by going to the bus station.

Boarding requirements

• Electronic tickets (E-tickets) shown on your mobile device are accepted.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Luggage policy

Free allowance:

• 1 carry-on luggage per adult passenger allowed. It has to fit under the seat in front of you or in the overhead compartment.
• 2 items in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Extra check-in luggage information can be found at the bus station.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, please contact Delta Coaches before you travel

Contact the bus company

📞 Phone: +27110540753 / +27739005023

📧 Email: information.deltacoaches@gmail.com 

 

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Eagle Liner 🇿🇦

Cancellations and refunds

• Eagle Liner Tickets can be cancelled until 6 hours before your trip.
• To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

• Eagle Liner tickets can be exchanged up to 3 hours before your trip.
• You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.

Boarding requirements

• To board the bus you must either show a ticket on your phone, or present a printed ticket.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• You cannot select your seat during your booking.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children under 3 travel for free, if travelling on their parent's lap.
• Children between 3 and 12 will receive a 15% discount on peak season tickets, and 20% discount on off-peak season tickets.
• Children cannot travel alone.

Luggage policy

Free allowance:

• No restrictions for carry-on luggage.
• 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
• Extra check-in luggage information can be found at the bus station.

Pet policy

• Only trained guide dogs are allowed on board to assist you if you are visually impaired.
• No other pets are permitted.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, lease contact Eagle Liner before you travel.

Expectant mothers

• You can travel up to your 7th month of pregnancy. After 7 months, Eagle Liner will not let you travel.
• If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.

Contact the bus company

📞  010 822 9000
📧 customercare@eagleliner.co.za
ℹ️  https://www.eagleliner.co.za/ 
 

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Intercape 🇿🇦

Cancellations and refunds

• If you have a cancellable ticket, you must cancel it no later than 48 hours before your trip.
• To cancel your ticket, you need to do this directly at the station. 
• There may be a fee for cancelling your booking

Exchanges

• If you have an exchangeable ticket, you must exchange it 1 hour before your original departure time directly at the bus station or by contacting Intercape.
• You can contact them here: +27 (0) 21 380 4400 or info@intercape.co.za

Boarding requirements

• You must present your Intercape booking reference to board, in addition to the same ID you used when booking your trip.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children aged 0-2 can travel for free, if they travel on their parent's lap.
• Only 1 child aged 0-2 can travel for free per adult.
• Children aged 12 and under cannot travel alone.
• Children between 12-18 can travel alone. However, you will have to book this ticket directly with Intercape. (indemnity form signed by legal guardian required to be submitted at Intercape offices)

Luggage policy

Free allowance:

• 1 carry on item (maximum weight of 5kg/11lbs).
• 1 item in the baggage hold (maximum weight of 20kg (44lbs).

If your luggage is over 20kg, it will be weighed at the station and charged per kilo.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a trip with a Wheelchair here.
• If you need to travel with a wheelchair, you should contact Intercape before your trip: +27 (0) 21 380 4400

Expectant mothers

• Intercape doesn't allow pregnant women to travel if they are more than 30 weeks (7 months) pregnant.

📞  +27 (0) 21 380 4400 (24 hours)
📧  info@intercape.co.za
ℹ️  https://www.intercape.co.za/

 

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Intercity Express 🇿🇦

Cancellations and refunds

• Intercity Express Tickets can be cancelled until 6 hours before your trip.
• To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

• Intercity Express tickets can be exchanged up to 3 hours before your trip.
• You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.

Boarding requirements

• Tickets must be shown on your mobile to board.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children under 3 travel for free, if travelling on their parent's lap.
• Children cannot travel alone.

Luggage policy

Free allowance:

• No restrictions for carry-on luggage.
• 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
• Extra check-in luggage information can be found at the bus station.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, lease contact Cityliner Express before you travel.

Expectant mothers

• You can travel up to your 7th month of pregnancy. After 7 months, Cityliner Express will not let you travel.
• If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.

Contact the Bus company

📞 +2787 150 1895/ +2763 257 8400/ +2786 239 0324
📧  customercare@eagleliner.co.za
ℹ️  https://www.eagleliner.co.za/ 
https://www.intercity.co.za/ 

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Happy travels!