Cancellations and refunds
- If you have a cancellable ticket, you must cancel it no later than 48 hours before your trip.
- To cancel your ticket, cancel via your Busbud account or our support page.
- There is a 25% for cancelling your booking
Exchanges
- If you have an exchangeable ticket, you must exchange it 1 hour before your original departure time directly at the bus station or by contacting Intercape.
- You can contact them here: +27 (0) 21 380 4400 or info@intercape.co.za
Boarding requirements
- You must present your Intercape booking reference to board, in addition to the same ID you used when booking your trip.
Seat selection
- Seat selection is not available before your trip.
- Seats are assigned on a first-come, first-serve basis.
Travelling with children
- Children aged 0-2 can travel for free, if they travel on their parent's lap.
- Only 1 child aged 0-2 can travel for free per adult.
- Children aged 12 and under cannot travel alone.
- Children between 12-18 can travel alone. However, you will have to book this ticket directly with Intercape. (indemnity form signed by legal guardian required to be submitted at Intercape offices)
Luggage policy
Free allowance:
- 1 carry on item (maximum weight of 5kg/11lbs).
- 1 item in the baggage hold (maximum weight of 20kg (44lbs).
If your luggage is over 20kg, it will be weighed at the station and charged per kilo.
Pet policy
- No pets are allowed on board.
- Only trained guide dogs are allowed for blind passengers.
Accessible travel
- Follow our instructions to book a trip with a Wheelchair here.
- If you need to travel with a wheelchair, you should contact Intercape before your trip: +27 (0) 21 380 4400
Expectant mothers
- Intercape doesn't allow pregnant women to travel if they are more than 30 weeks (7 months) pregnant.
📞 +27 (0) 21 380 4400 (24 hours)
📧 info@intercape.co.za
ℹ️ https://www.intercape.co.za/
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Intercity Express 🇿🇦
Cancellations and refunds
- Intercity Express Tickets can be cancelled until 6 hours before your trip.
- To cancel your ticket, cancel via your Busbud account or our support page.
Exchanges
- Intercity Express tickets can be exchanged up to 3 hours before your trip.
- You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.
Boarding requirements
- Tickets must be shown on your mobile to board.
- You must also show the same ID you used at the time of booking your ticket.
Seat selection
- Seat selection is not available before your trip.
- Seats are assigned on a first-come, first-serve basis.
Travelling with children
- Children under 3 travel for free, if travelling on their parent's lap.
- Children cannot travel alone.
Luggage policy
Free allowance:
- No restrictions for carry-on luggage.
- 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
- Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
- Extra check-in luggage information can be found at the bus station.
Pet policy
- No pets are allowed on board.
- Only trained guide dogs are allowed for blind passengers.
Accessible travel
- Follow our instructions to book a ticket if you are travelling in a wheelchair.
- If you have any special requirements, lease contact Cityliner Express before you travel.
Expectant mothers
- You can travel up to your 7th month of pregnancy. After 7 months, Cityliner Express will not let you travel.
- If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.
Contact the Bus company
📞 +2787 150 1895/ +2763 257 8400/ +2786 239 0324
📧 customercare@eagleliner.co.za
ℹ️ https://www.eagleliner.co.za/
https://www.intercity.co.za/
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Still have a question?
Just drop us a line here. Our expert team will get back to you. Are you ready to book your ticket? Visit https://www.busbud.com/
Happy travels!