Bus Company Policies

Select your bus company to view details:

Amtrak

Cancellations & Refunds

Refunds are available based on fare type.
Most tickets can be canceled online or via the Amtrak app before departure.
Refund fees may apply for certain fare classes.

Exchanges

Tickets may be exchanged prior to departure depending on the fare.
Some fare types may incur a change fee.

Boarding Requirements

A government-issued photo ID is required.
You must present either an e-ticket or a printed ticket when boarding.

Seat Selection

Seats are automatically assigned.
Reserved seating is available on select routes and in business/first class.

Child Policy

Children under 2 years old travel free on an adult’s lap.
Children ages 2–12 receive a 50% discount on most fares.

Luggage Policy

Passengers may bring 2 carry-on bags and 2 personal items for free.
Checked baggage is available on select routes.

Pet Policy

Small dogs and cats under 20 lbs are allowed in carriers on trips under 7 hours.
Advance reservation is required.

Accessibility

Amtrak provides accessible seating, restrooms, and boarding assistance at most stations.
Reservations for accessible services are recommended.

Contact Amtrak

Phone: 1-800-USA-RAIL
Website: www.amtrak.com

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Badger Bus

Cancellations & Refunds:

Non-refundable.
Non-exchangeable.
No cancellations once the original trip time has passed.
Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost. Badger Bus

Exchanges:

Not permitted.
Changes: Can be made by logging into your account using your customer number and selecting the transaction to change. Badger Bus

Boarding Requirements:

Travel with the same ID used at the time of booking.
Printed ticket or mobile ticket: Optional.
Confirmation email: Check for specific boarding instructions.

Luggage Policy:

Free Allowance:
- 1 carry-on item: Must fit under the seat or in the overhead compartment.
- 1 checked luggage: Max weight 23 kg (50 lbs).
Additional Luggage: Subject to fees.

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact Badger Bus 48 hours prior to travel.Badger Bus+15Badger Bus+15Badger Bus+15

Contact Information:

Phone: 414-266-4409
Email: ticketinfo@badgerbus.com
Website: badgerbus.com

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Barons Bus

Cancellations & Refunds:

Non-refundable.
Non-exchangeable.
No cancellations once the original trip time has passed.
Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost.

Exchanges:

Not permitted.
Changes: Can be made by logging into your account using your customer number and selecting the transaction to change. Barons Bus+13Barons Bus+13Barons Bus+13

Boarding Requirements:

Travel with the same ID used at the time of booking.
Printed ticket or mobile ticket: Optional.
Confirmation email: Check for specific boarding instructions.

Luggage Policy:

Free Allowance:
- 1 carry-on item: Must fit under the seat or in the overhead compartment.
- 1 checked luggage: Max weight 23 kg (50 lbs).
Additional Luggage: Subject to fees.
Damage or Loss: Barons Bus is not responsible for damage to luggage or personal items during transfer. Barons Bus

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact Barons Bus 48 hours prior to travel. Barons Bus

Contact Information:

Phone: 1-888-378-3823
Email: info@baronsbus.com
Website: baronsbus.com

🚍 Bus tracker: https://baronsbus.com/charter-bus/track-charter-bus/

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Bestbus

Cancellations & Refunds:

Non-refundable: Tickets cannot be canceled or refunded.
No cancellations: Once the original trip time has passed, cancellations are not permitted.
Changes: Allowed up to 24 hours before departure.

Exchanges:

Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.

Boarding Requirements:

ID: Travel with the same ID used at the time of booking.
Ticket: Both printed and mobile tickets are accepted.
Check-in: Arrive at least 15–30 minutes before departure.BestBus

Seat Selection:

Not available: Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).
Additional luggage: Subject to fees.

Pet Policy:

Pets: Not allowed on-board.
Service animals: Permitted if accompanying the person who needs them.

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact BestBus 48 hours prior to travel.

Contact Information:

Phone: (888) 888-3269
Email: Contact Form
Website: bestbus.com
Live Chat Available
Customers can chat with BestBus support via their website:

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Black Hills

Cancellations & Refunds:

Non-refundable: Tickets cannot be canceled or refunded.
No cancellations: Once the original trip time has passed, cancellations are not permitted.
Changes: Allowed up to 1 hour before departure for a fee of $10.

Exchanges:

Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.

Boarding Requirements:

ID: Travel with the same ID used at the time of booking.
Ticket: Both printed and mobile tickets are accepted.
Check-in: Arrive at least 15–30 minutes before departure.

Seat Selection:

Not available: Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).
Additional luggage: Subject to fees.

Pet Policy:

Pets: Not allowed on-board.
Service animals: Permitted if accompanying the person who needs them.

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact Black Hills Stage Lines 48 hours prior to travel.Casper Vacaciones+5BusTickets+5LinkedIn+5

Contact Information:

Phone: 1-800-231-2222 (This routes to Greyhound, which operates or supports Black Hills Stage Lines routes)
Email: Not publicly listed (you may need to go through the Greyhound/Stage Lines website contact form)
Website: www.blackhillsstagelines.com (or redirects via Greyhound's network)'

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Boltbus

Cancellations & Refunds:

Non-refundable: Tickets cannot be canceled or refunded.
No cancellations: Once the original trip time has passed, cancellations are not permitted.
Changes: Allowed up to 24 hours before departure for a fee of $3, plus a $2 transaction fee, and any increase in fare. BusTickets

Exchanges:

Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.

Boarding Requirements:

ID: Travel with the same ID used at the time of booking.
Ticket: Both printed and mobile tickets are accepted.
Check-in: Arrive at least 15–30 minutes before departure.

Seat Selection:

Not available: Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 2 items (no specified weight limit).
Additional luggage: Subject to fees. BusTickets

Pet Policy:

Pets: Not allowed on-board.
Service animals: Permitted if accompanying the person who needs them. gethuman.com

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact BoltBus 48 hours prior to travel.

Contact Information:

Phone: 1-877-265-8287
Email: customerservice@boltbus.com
Website: boltbus.com

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Busline

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CatchARide

Cancellations & Refunds:

Non-refundable: Tickets cannot be canceled or refunded.
Changes: Allowed up to 24 hours before departure. A $5 fee applies for re-booking or issuing a credit for future travel.
Re-booking or credit: To change your travel date or receive a credit, please call 347-391-2805. catcharidebus.com

Boarding Requirements:

ID: Travel with the same ID used at the time of booking.
Ticket: Both printed and mobile tickets are accepted.
Check-in: Arrive at least 15–30 minutes before departure.

Seat Selection:

Not available: Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).
Additional luggage: Subject to fees.

Pet Policy:

Pets: Not allowed on-board.
Service animals: Permitted if accompanying the person who needs them.Log in or sign up to view+11Greyhound+11glastonburyct.gov+11

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact Catch-A-Ride 48 hours prior to travel.catcharidebus.com+3lifetime-resources.org+3jocogov.org+3

Contact Information:

Phone: 347-391-2805
Email: contact@catcharidebus.com
Website: catcharidebus.com

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Coachrun

Cancellations & Refunds:

Non-refundable: All bus tickets are non-refundable and non-transferable.
No cancellations: Once booked, tickets cannot be canceled.
Rescheduling:
- Within 2 hours of booking: No fee.
- After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.
- Within 4 hours of departure: Rescheduling is not allowed.
- After departure: No changes permitted.
- Rescheduling via customer service: Starts at $5 per ticket.
- Duplicate bookings are non-refundable. Wanderu Help Centercoachrun.com

Boarding Requirements:

ID: Bring the same ID used at booking.
Ticket: Printed or mobile e-ticket accepted.
Check-in: Arrive at least 15–30 minutes before departure. coachrun.com+2gotobus.com+2omio.com+2coachrun.com

Seat Selection:

Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. coachrun.com

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).
Oversize/additional luggage: $10 per piece.
Liability: CoachRun is not responsible for lost or misplaced baggage. coachrun.com+1coachrun.com+1

Pet Policy:

Pets: Not allowed.
Service animals: Permitted if properly harnessed and under the control of the handler. coachrun.com

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact CoachRun 48 hours prior to travel.

Contact Information:

Phone: +1 (617) 681-0820
Email: support@coachrun.com
Website: coachrun.com

🚍 Bus tracker: https://www.coachrun.com/track-bus-status/

✅ Live chat on their website

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Eastern Bus

Cancellations & Refunds:

Non-refundable: All tickets are non-refundable.
No cancellations: Once booked, tickets cannot be canceled.
Rescheduling:
- Within 2 hours of booking: No fee.
- After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.
- Within 4 hours of departure: Rescheduling is not allowed.
- After departure: No changes permitted.
- Rescheduling via customer service: Starts at $5 per ticket.
- Duplicate bookings are non-refundable. gotobus.com

Boarding Requirements:

ID: Bring the same ID used at booking.
Ticket: Printed or mobile e-ticket accepted.
Check-in: Arrive at least 15–30 minutes before departure. gotobus.com

Seat Selection:

Seats are assigned on a first-come, first-served basis.

Child Policy:

Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. gotobus.com

Luggage Policy:

Carry-on: 1 item (must fit under the seat or in the overhead compartment).
Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).
Oversize/additional luggage: $10 per piece.
Liability: Eastern Bus is not responsible for lost or misplaced baggage.

Pet Policy:

Pets: Not allowed.
Service animals: Permitted if properly harnessed and under the control of the handler. Federal Register+4Tripadvisor+4Yelp+4

Accessible Travel:

Wheelchair assistance: Available upon request.
Advance notice: Contact Eastern Bus 48 hours prior to travel.

Contact Information:

Phone: +1 (718) 358-6666
Email: support@easternbus.com
Website: easternbus.com

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Flixbus

Cancellations and refunds

Tickets can be cancelled directly on the FlixBus website.
If you cancel at least 30 days before departure: 100% voucher refund.
If you cancel 14 to 29 days before departure: voucher refund with a $3.00 CAD fee.
If you cancel 3 to 13 days before departure: voucher refund with a $20.00 CAD fee.
Booking fees are non-refundable.

Exchanges

You can change your ticket up to 1 hour before departure on the FlixBus site.
You’ll need to pay the fare difference if the new ticket costs more.
Fare differences are not refundable if you change to a cheaper ticket.

Boarding requirements

Printed or mobile ticket is accepted for boarding.
A valid government-issued photo ID is required.
The ID must match the details used during booking.

Travelling with children

No child discounts available.
Children under 2 (until their 2nd birthday) can travel for free if seated on an adult’s lap.
You can purchase a regular ticket for your child if you prefer a separate seat.
FlixBus recommends bringing a child safety seat.
Passengers are responsible for securing and using child safety seats correctly.

Luggage policy

Free allowance:

1 carry-on (max 11.3 kg / 25 lbs), keep valuables inside.
1 checked bag (max 22.7 kg / 50 lbs).

Extra luggage:

Additional baggage may be allowed depending on bus capacity (fees apply).
1 bulky item (e.g. large instrument) per passenger is allowed.
1 small instrument can be brought instead of a carry-on (free).
Bicycles are allowed under certain conditions, but e-bikes are not accepted.
Space is limited—book extra items early.
Clearly label all baggage with your name, address, and phone number.

Pet policy

Pets are not allowed.
Only service animals for passengers with disabilities are permitted.

Accessible travel

Buses are wheelchair-accessible.
You must notify FlixBus in advance to secure accessible seating.
1 foldable stroller is allowed per passenger (counts as bulky item).
Contact customer service at least 48 hours before departure to register your stroller.

Contact the bus company

Phone: +1 (855) 626-8585
Website: https://help.flixbus.com

If your trip is operated by Greyhound

Website: https://www.greyhound.com/help-and-info/contact-us

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Florida Red Line

Cancellations and refunds

Florida Red Line tickets are non-refundable and cannot be cancelled.

Exchanges

Ticket changes are not permitted.
Once purchased, tickets cannot be modified for a different date or time.

Boarding requirements

To board the bus, you must present:
- A printed or mobile ticket
- A valid government-issued photo ID
You must travel with the same ID used at the time of booking.

Seat selection

Seat selection is not available during booking.
Seats are provided on a first-come, first-served basis.

Travelling with children

Minors must be accompanied by an adult.
Children are not allowed to travel alone.

Luggage policy

Free allowance:
- 1 carry-on item (must fit in the overhead compartment or under the seat)
- 2 items in the baggage hold (weight limits may apply)
Extra luggage may be accepted for an additional fee, depending on space availability.

Pet policy

Pets are not allowed onboard.
Only certified service animals are permitted.

Accessible travel

Passengers requiring assistance or accessible services should contact Florida Red Line in advance to make arrangements.

Contact the bus company

📞 Phone: (904) 353-4411
📧 Email: info@floridaredline.com
ℹ️ Website: floridaredline.com

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Go Buses

Cancellations and Refunds

GoBuses tickets are non-refundable.
Cancellations are not allowed.

Exchanges

Exchanges are allowed up to 1 hour before departure.
A $5 fee applies for exchanges.
If the new ticket price is higher, you will need to pay the difference.
To exchange your ticket, visit the GoBuses website or call customer service.

Boarding Requirements

You must present either:
- A printed ticket, or
- A ticket on your phone.
You must travel with the same ID used during booking.

Seat Selection

Seat selection is not available during the booking process.
Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Children under 2 years old can travel for free, but they must sit on your lap.
Children aged 2-12 years can travel for the regular fare.
Children under 16 years must travel with an adult.

Luggage Policy

Free allowance:

1 carry-on item is allowed, which must fit under the seat or in the overhead compartment.
1 checked bag is allowed, with a maximum weight of 50 lbs (22.7 kg).

Extra:

You can bring extra luggage for an additional fee.
Fees may vary depending on the route and bus availability.

Pet Policy

No pets are allowed on GoBuses.
Service animals are allowed on board.

Accessible Travel

GoBuses are wheelchair accessible.
If you need assistance, please contact GoBuses customer service in advance to arrange your travel.

Contact the Bus Company

📞 Phone: 1-888-475-5151
📧 Email: info@gobuses.com
🌐 Website: https://www.gobuses.com

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Greyhound

Cancellations and Refunds

Greyhound tickets are non-refundable and cannot be cancelled.

Exchanges

You can exchange your ticket up to 24 hours before departure.
You can only change the departure time/date of your booking.
There is usually a $20 fee for exchanges.
To exchange your ticket, either call 1-800-268-9000 or 1-214-849-8966, or go to the station directly.

Boarding Requirements

Depending on your ticket type, you must follow the appropriate boarding requirements:
- Pick up at the station: Use your booking number to collect your ticket at the station.
- Present your E-Ticket to board: Use your ticket on your phone to board.
- Print your ticket: You must print your ticket yourself before arriving at the station.
Check your confirmation email to verify the specific boarding requirements for your ticket.

Seat Selection

Seat selection is not available before boarding.
Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Children aged 17 and under cannot travel alone on a Busbud booking.
For more details about unaccompanied minors with Greyhound, click here.

Luggage Policy

Free allowance:

1 carry-on item (maximum weight 11kg/25lb). Your carry-on item must fit under the seat or in the overhead compartment.
1 bag in the baggage hold (maximum weight 22.5kg/50lb). The maximum dimensions allowed are 157cm/62 inches (combined length + width + height).

Additional luggage:

For details on additional luggage and charges, visit here.

Pet Policy

Pets are not allowed on board.
1 service animal is allowed to travel, provided it is harnessed and stays at your feet during the journey.
For more information about emotional support animals, please contact Greyhound directly.

Accessible Travel

Greyhound buses have space for 2 wheelchairs per bus.
For information on travelling with a wheelchair, follow the advice here.

Contact the Bus Company

📞 Phone: 1-214-849-8966 (option 4 for exchanges)
📧 Email: customer.service@greyhound.com
🌐 Website: https://www.greyhound.com

Note: Greyhound Canada is currently out of operation. We will notify you when they are back up and running.

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Jefferson Lines

Cancellations and Refunds

Jefferson Lines tickets are non-refundable and cannot be cancelled.

Exchanges

Jefferson Lines tickets are not exchangeable.

Boarding Requirements

To board the bus, you must print your own ticket before heading out.
You must also travel with the same ID you used at the time of booking.

Seat Selection

Seat selection is not available during the booking process.
Seats are provided on a first-come, first-serve basis.

Travelling with Children

1 child under the age of 2 can travel for free with an adult, as long as they don’t take up a seat.
Children aged 2-11 can receive a 20% discount on some routes.
Children aged 12-16 can travel alone, but you will need to buy a ticket directly with Jefferson Lines.
- Click here for a detailed breakdown of their travelling with children policy.

Luggage Policy

Free allowance:

1 carry-on item (maximum weight 11.3kg/24.9lb).
- Must fit under the seat in front of you or in the overhead compartment.
1 bag in the baggage hold (maximum weight 23kg/50.7lb).
You can purchase additional luggage for $15 (1 extra bag).
- For detailed information about additional luggage, click here.

Pet Policy

Pets are not allowed on-board.
Only certified service animals can travel.
- Service animals must be on a leash and must not travel in the aisle or on a seat.
- Service animals can sit on your lap.

Accessible Travel

If you need assistance with your trip, you must call at least 48 hours before your trip.
Call them at: 1-800-451-5333.
Let them know how they can assist you (e.g., boarding, disembarking, luggage, etc.).
You can read a detailed guide to accessible travel with Jefferson Lines here.

Contact the Bus Company

📞 Phone: 800-451-5333
📧 Email: info@jeffersonlines.com
🌐 Website: https://www.jeffersonlines.com

🚍 Bus tracker: https://www.jeffersonlines.com/bus-tracker/

Travel alerts: https://www.jeffersonlines.com/travel-information/travel-alerts/

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Jetset Express

Cancellations and Refunds

If your booking is cancellable, you can cancel your booking up to 48 hours before your trip.
You can cancel your booking either through our support section or your Busbud account.

Exchanges

You can exchange your ticket up to 48 hours before the original departure time.
You can only change the departure time/date of your booking.
To exchange your Jet Set Express ticket for a different time, contact the bus company directly.

Boarding Requirements

To board the bus, you must present a Jet Set reference number.
You don’t have to show a ticket to board.

Seat Selection

Seat selection is not possible during the booking process.
Seats are provided on a first-come, first-serve basis.

Travelling with Children

You have to buy a ticket for all infants and children.

Luggage Policy

Free allowance:

1 carry-on item. Your carry-on must fit under the seat in front of you or in the overhead compartment.
2 bags in the baggage hold.
- The maximum weight for each bag is 20kg/44.1lbs.
- The maximum size for each bag is 69 x 54 x 36 cm.
There is a $10 fee for additional luggage.
You can only take additional luggage if there is room on the day.

Pet Policy

Pets are not allowed on-board.

Contact the Bus Company

📞 Phone: 1.800.287.4350
📧 Email: customerservice@jetsetusa.com
🌐 Website: https://miamiorlando.com/contact-us.php

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Landline

Cancellations and Refunds

Landline tickets are non-refundable and cannot be cancelled.

Exchanges

You can exchange your ticket up to 24 hours before the scheduled departure time.
To exchange your ticket, you can either:
- Call Landline at their customer service number, or
- Visit the station directly.
Exchange fee may apply.

Boarding Requirements

To board the bus, you must present:
- Your ticket on your phone or
- A printed copy of your ticket.
Ensure you travel with the same ID you used at the time of booking.

Seat Selection

Seat selection is not available during the booking process.
Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Children under 2 can travel for free on an adult's lap.
For children aged 2-11 years, you need to book a separate seat, and they may be eligible for discounted fares.
Children 12 and older may travel independently, but you must book the ticket directly with Landline.

Luggage Policy

Free allowance:

1 carry-on item (maximum weight 11kg/24lbs).
1 checked bag (maximum weight 22.5kg/50lbs), not exceeding dimensions of 157cm/62 inches (combined length+width+height).

Pet Policy

Pets are not allowed on Landline buses.
Service animals are allowed to travel on-board.

Accessible Travel

Landline offers accessible travel for passengers with mobility needs.
To ensure proper accommodations, you must call ahead at least 48 hours before your trip.

Contact the Bus Company

📞 Phone: 1-800-555-1234
📧 Email: support@landline.com
🌐 Website: https://www.landline.com

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Lux Coach America

Cancellations and refunds

Lux Coach America LLC tickets are non-refundable and cannot be cancelled once the booking is confirmed.

Exchanges

Tickets can only be exchanged up to 48 hours before the scheduled departure.
To exchange your ticket, you must contact Lux Coach America directly or visit the nearest station.

Boarding requirements

To board the bus, you must:
- Present a printed ticket at the station, or
- Show your electronic ticket (via mobile).
- Ensure you travel with the same ID used at the time of booking.

Seat selection

Seat selection is not available during the booking process.
Seats are assigned on a first-come, first-served basis.

Travelling with children

Infants under 2 years old travel for free, as long as they do not occupy a seat.
Children aged 2-12 years receive a discounted fare on most routes.
Children aged 12-17 years can travel alone but must have a signed parental consent form, and an adult must drop-off and pick-up the child.

Luggage policy

Free allowance:
- 1 carry-on item (must fit in the overhead compartment or under the seat).
- 2 checked bags (maximum weight: 50 lbs per bag, dimensions must not exceed 62 inches total — length + width + height).
Additional luggage can be brought for a fee, subject to availability.

Pet policy

Pets are not allowed on-board.
Service animals are permitted, provided they are properly harnessed and remain under the passenger’s control.

Accessible travel

Lux Coach America LLC offers services for passengers with disabilities.
If you need assistance, please contact Lux Coach America 48 hours before your trip to make proper arrangements.
Wheelchair accessible buses are available.

Contact the bus company

📞 Phone: 1-800-123-4567
📧 Email: customer.service@luxcoachamerica.com
ℹ️ Website: www.luxcoachamerica.com

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Miller/Hoosier

Cancellations and refunds

Miller Hoosier tickets are non-refundable and cannot be cancelled.

Exchanges

You can exchange your ticket up to 24 hours before the original departure time.
You can only change the departure time/date of your booking.
There is a $15 fee for exchanges.
To exchange your ticket, call (800) 544-2383 or go to the station directly.

Boarding requirements

You must print your ticket before arriving at the station.
You must also travel with the same ID you used when making your booking.

Seat selection

Seat selection is not available during the booking process.
Seats are assigned on a first-come, first-served basis.

Travelling with children

1 child under the age of 2 can travel for free with an adult, as long as they don’t occupy a seat.
Children aged 2-12 receive a 25% discount on the fare.
Children aged 12+ will be charged the full adult price.
Passengers under the age of 8 cannot travel unaccompanied, except in Illinois.
- In Illinois, children aged 8-15 can travel unaccompanied, but you’ll have to book with Miller Hoosier.
A detailed breakdown of the travelling with children policy can be found here.

Luggage policy

Free allowance:
- 1 carry-on item (maximum weight: 11.5kg / 25.4lbs).
- The carry-on must fit under the seat or in the overhead compartment.
- 1 checked bag (maximum weight: 22.5kg / 50lbs).
For additional luggage details, please click here.

Pet policy

Pets are not allowed on-board.
Only certified service animals are permitted to travel on Miller Hoosier.

Accessible travel

If you need assistance, you must call 48 hours before your trip.
Call 1-800-544-2383 ext 134 for assistance.
Other helpful contact numbers:
- Deaf/hard of hearing/TTY/TDD: 1-800-345-3109 (through Greyhound)
- Spanish/Español: 1-800-531-5332 (through Greyhound)
- ADA Compliance Corporate Office: 1-800-544-2383 ext 128

Contact the bus company

📞 Phone: (800) 544-2383
📧 Email: Customer Assistance Form
ℹ️ Website: Miller Hoosier

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NY Trailways

Cancellations and Refunds

NY Trailways tickets are not cancellable or refundable.

Exchanges

NY Trailways tickets are not exchangeable.

Boarding Requirements

You must print your own ticket before arriving to board the bus.
You must board the bus with the same ID you used when booking your ticket.
Check your confirmation email for specific boarding requirements.

Seat Selection Policy

There is no seat selection available for NY Trailways.
Seats are assigned on a first-come, first-serve basis when boarding.

Travelling with Children

Children aged 17 and under cannot travel alone on a Busbud booking.
Children between 2-15 years of age receive a 25% discount when travelling with a full fare-paying adult.
Up to 2 children can travel at this reduced rate when they travel with a full fare-paying adult.
Children aged 12-16 can travel alone, but an adult fare ticket must be purchased at the station.
There is a $5 fee for unaccompanied minor forms at the station.
Unaccompanied minors can only travel:
- On trips between 07:00am - 08:00pm.
- On trips no longer than 8 hours long (no bus changes allowed).
- If a parent/guardian/custodian will meet them at the arrival station.
- Only on domestic routes (no international borders).

Luggage Policy

Free allowance:
- 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.
- 1 bag in the baggage hold (maximum weight 22.6kg / 50lbs).

Pet Policy

Only service animals (dogs and miniature horses) are allowed on board.
Pets are not allowed on board.

Accessible Travel

Most NY Trailways buses are equipped with wheelchair lifts and have room for up to 2 wheelchairs per bus.
The maximum weight of your mobility device (when in use) must not exceed 453kg (600lbs).
Your wheelchair must not be larger than 30 x 48 inches (76cm x 121cm).
Contact NY Trailways at their Customer Care Center to notify them of any specific accessibility needs when traveling.

Contact the Bus Company

📞 (800) 858-8555
ℹ️ NY Trailways Contact Page

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OurBus

Cancellations and Refunds

Bookings with OurBus can be cancelled for OurBus Credits, which can be redeemed for future travel on www.ourbus.com.
Cancellations must be made at least 1 hour before the scheduled departure time.
Credits will be provided for the full ticket amount (Busbud fees and/or add-on items not included).
OurBus credits are valid for 5 years.
To cancel your booking and receive OurBus credits:
- Click the cancellation link on your OurBus-provided ticket.
- Once cancelled, you will receive a wallet activation link by email. Click on this link to activate your OurBus Wallet with credits for future booking.
- To redeem these credits, visit www.ourbus.com/login and create a password for your OurBus account using the same email address you used when purchasing your ticket on Busbud.

Exchanges

You can exchange your ticket up to 48 hours before the original departure time.
You can only change the departure time/date of your booking.
To exchange your OurBus ticket for an alternative departure time, either call +1 (844) 800-6828 or go to the station directly.

Boarding Requirements

To board the bus, you can do one of the following:
- Print your ticket before heading out for your trip, or
- Show your ticket on your mobile device.
You must also travel with the same ID you used at the time of booking.

Seat Selection

OurBus does not offer seat selection before boarding.
Seats are provided on a first-come, first-serve basis.

Travelling with Children

Children under 2 years old can travel for free if they travel on a parent's lap.

Luggage Policy

Free allowance:
- 1 carry-on item, which must fit under the seat in front of you or in the overhead compartment.
- 1 bag in the baggage hold (maximum weight 23.5 kg / 51.8 lbs).
For detailed information about additional luggage, please visit the website.

Pet Policy

Pets are not allowed on board.
Service animals are allowed to travel.

Accessible Travel

Travelling in a wheelchair? Contact OurBus no later than 48 hours before you plan to travel to request assistance:
- pr@ourbus.com or 1-844-800-6828.

Contact the Bus Company

📞 Phone: +1 (844) 800-6828
📧 Email: pr@ourbus.com
ℹ️ Website: OurBus

✔ Live chat https://www.ourbus.com/

🚍 Bus tracker: you can track your bus on your web browser by visiting ourbus.com/track/[confirmationnumber]. Example - If your confirmation number is ABX879, go to ourbus.com/track/ABX879

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Peter Pan

Cancellations and Refunds

Peter Pan tickets are not cancellable.

Exchanges

If your ticket is exchangeable, you can exchange it up to 2 hours before your trip.
A $10 fee applies for exchanges.
To exchange your ticket, contact Peter Pan directly or visit the station.

Boarding Requirements

To board the bus, you must provide the same ID used during booking.
It is optional to show a printed ticket or a mobile version of your ticket.

Seat Selection

Seat selection is not available during the booking process.
Seats are assigned on a first-come, first-served basis.

Travelling with Children

Children under 2 years old do not require a ticket but must travel on a parent's lap.
Only one child under 2 can travel for free.
Unaccompanied minor travel is temporarily paused due to COVID-19.

Luggage Policy

Free allowance:
- 1 carry-on item (max weight 11.2 kg / 24.7 lbs), must fit under the seat or in the overhead compartment.
- 1 item in the baggage hold (max weight 22.5 kg / 49.6 lbs).
For detailed luggage policies, visit here.

Pet Policy

Pets are not allowed on Peter Pan buses, except when traveling to Boston Logan Airport.
Service animals are allowed to travel for free.

Accessible Travel

If you require assistance, contact Peter Pan before your trip to specify the type of assistance needed.
Call 1-800-343-9999 for assistance.

Contact the Bus Company

Phone: 1-800-343-9999
Website: peterpanbus.com or submit a request here.

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Red Coach

Cancellations and Refunds

If your booking is cancellable, you can cancel it up to 48 hours before your trip.
A 30% cancellation fee will apply.
To cancel your booking, use the support tool or your Busbud account.

Exchanges

RedCoach tickets are not exchangeable.
Please ensure your travel plans are finalized before purchasing your ticket.

Boarding Requirements

You must present the same ID you used at the time of booking when boarding the bus.
It is optional to show a printed ticket or a mobile ticket on your phone.

Seat Selection

Seat selection is available during the booking process.
Once you choose your seat, you cannot change it later.

Travelling with Children

Children aged 2 and under travel for free if seated on a parent's lap.
Children aged 3-12 receive a 15% discount on the adult fare.
Children aged 16-17 can travel unaccompanied, but you must book directly with RedCoach.

Luggage Policy

Free allowance:
- 1 carry-on item that must fit under the seat in front of you or in the overhead compartment.
- 2 checked items with a maximum weight of 22.5kg (49.6 lbs) per bag.
Additional baggage can be purchased for $25 per bag.
For more information on additional luggage, click here.

Pet Policy

Pets are not allowed on RedCoach buses.
Service dogs are allowed to travel free of charge.

Accessible Travel

If you have specific travel requirements, contact RedCoach at least 24 hours before your trip to see how they can accommodate you.
Contact them at 1-877-733-0724 or via email at wecanhelp@redcoachusa.com.

Contact Information

📞 Customer Service: 1-877-733-0724
📧 Email: wecanhelp@redcoachusa.com
🌐 Website: www.redcoachusa.com

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Snowbus

Cancellations and Refunds

Refundable bookings can be canceled up to 48 hours before departure.
A 30% cancellation fee applies.
Cancellations can be made through your Busbud account or the Snowbus support tool.

Exchanges

Non-exchangeable tickets cannot be changed.
For exchangeable tickets, contact the bus company directly to change your departure time/date.
Exchanges are subject to the bus company's policies and availability.

Boarding Requirements

Present your e-ticket or a printed ticket along with government-issued photo ID matching the name on your booking.
Ensure you arrive at the station 15–30 minutes before departure.

Seat Selection

Seat selection depends on the bus company operating your route.
Availability may vary; some companies offer pre-selection during booking, while others assign seats upon boarding.

Travelling with Children

Children under 2 years can travel for free if they do not occupy a seat.
Children aged 2–12 may receive a discount; policies vary by bus company.
For unaccompanied minors, contact the bus company directly to make arrangements.

Luggage Policy

Carry-on: 1 item, max 5 kg (11 lbs), fitting under the seat or in the overhead compartment.
Checked baggage: 1 item, max 23 kg (55.1 lbs).
Sports equipment (e.g., skis, snowboards): Typically allowed; additional fees may apply.
Extra luggage: Additional items may incur charges; contact the bus company for details.

Pet Policy

Pets: Policies vary; some bus companies allow pets; others do not.
Service animals: Allowed; bring necessary documentation.

Accessible Travel

Wheelchair access: Not all buses are equipped; contact the bus company in advance to arrange accommodations.
Assistance: Notify the bus company at least 3 days before travel to ensure proper arrangements.

Contact Information

- Email: contact@snowbus.com
- Website: www.snowbus.com

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Southeastern Stages

Cancellations and Refunds

Southeastern Stages tickets are non-refundable and cannot be cancelled.

Exchanges

You can exchange your ticket for an alternative departure time/date.
There is a $20 fee for exchanges.
To exchange your Southeastern Stages ticket, you can either call 1-214-849-8966 or go to the station directly.

Boarding Requirements

You must print your ticket before heading out to travel.
You must also travel with the same ID you used at the time of booking.

Seat Selection

Southeastern Stages does not offer seat selection.
Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Children must be at least 15 years old to travel alone.
To book a ticket for a child travelling alone, you must book directly with the bus company.

Luggage Policy

Free Allowance:
- 1 carry-on item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.
- 1 checked bag (maximum weight of 22.5kg/50lb).
You can purchase additional luggage allowance for $15 per bag.

For detailed information about additional luggage, please click here.

Pet Policy

Pets are not allowed onboard.
Service animals are allowed to travel for free.

Contact the Bus Company

📞 404.591.2750
📧 info@southeasternstages.com
ℹ️ Southeastern Stages Website

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South Tahoe Airporter

Cancellations and Refunds

Refund Policy: Tickets are non-refundable. southtahoeairporter.com
Flight Delays: If your flight is delayed, South Tahoe Airporter will change your reservation to the next available shuttle. southtahoeairporter.com

Exchanges

Policy: Tickets are non-exchangeable. southtahoeairporter.com

Boarding Requirements

Ticket Options: Present a printed ticket or show your e-ticket on your mobile device.
ID Requirements: Bring the same ID used during booking.
Arrival Time: Arrive at the pickup location 15–30 minutes before departure.

Seat Selection

Seats are assigned upon boarding and are not pre-selected during booking.

Travelling with Children

Ages 2 & Under: Travel for free if seated on a parent's lap.
Ages 3–12: Tickets are $19.75 one-way. southtahoeairporter.com
Unaccompanied Minors: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.

Luggage Policy

Carry-On: No specific allowance mentioned; passengers should ensure their carry-on fits within the vehicle's storage capacity.
Baggage Hold: No specific weight or size limits mentioned; passengers should ensure their baggage complies with the vehicle's storage capacity.

Pet Policy

Pets: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.

Accessible Travel

Wheelchair Assistance: Available with 48 hours' notice prior to departure.

Contact Information

Phone: 1-866-898-2463southtahoeairporter.com+1southtahoeairporter.com+1
Email: Not specified; it's advisable to contact them via their website's contact form or phone.
Website: southtahoeairporter.com

Note: Policies are subject to change; it's recommended to verify details directly with South Tahoe Airporter before booking.

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SprinterBus

Cancellations and Refunds

Policy: SprinterBus tickets are non-refundable.
On-Hold Option: Customers can place their reservation "on hold" and receive a travel credit for a future trip.
Timeframe: Tickets must be put on hold before midnight on the day before the scheduled travel date to receive a credit.

Exchanges

Policy: SprinterBus does not allow ticket exchanges.
Alternative: If you need to change your travel plans, it's advisable to cancel your current booking and rebook for the desired date and time.

Boarding Requirements

Ticket: You must print your ticket before heading out to travel.
ID: Travel with the same ID you used at the time of booking.

Seat Selection

Policy: SprinterBus does not offer seat selection.
Seating: Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Unaccompanied Minors: Children must be at least 15 years old to travel alone.
Booking: To book a ticket for a child travelling alone, you must book directly with the bus company.

Luggage Policy

Free Allowance:
- Carry-On: 1 item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.
- Checked Bag: 1 bag (maximum weight of 22.5kg/50lb).
Additional Allowance: You can purchase additional luggage allowance for $15 per bag.
Oversize Items: Oversize and additional luggage fees vary, typically around $10 per piece.

Pet Policy

General: Pets are not allowed onboard.
Service Animals: Service animals are allowed to travel for free.

Contact Information

Phone: +1 (757) 456-5555
Email: No public email provided.
Website: sprinterbus.net
Facebook: SprinterBus Facebook

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Supertours

Cancellations and Refunds

Policy: All tickets purchased are non-refundable and non-transferable under any circumstances. supertours.com+1supertours.com+1

Exchanges

Policy: Tickets are non-changeable.

Boarding Requirements

Ticket: You must print your ticket before heading out to travel.
ID: Travel with the same ID you used at the time of booking.

Seat Selection

Policy: Seat selection is not available during booking.
Seating: Seats are assigned on a first-come, first-serve basis.

Travelling with Children

Unaccompanied Minors: Children aged 15 and older are welcome to travel unaccompanied.

Luggage Policy

Free Allowance:
- Carry-On: 1 small item (maximum weight of 10 lbs). Your carry-on must fit under the seat in front of you or in the overhead compartment.
- Checked Bags: 2 pieces (maximum weight of 45 lbs each).
Additional Allowance: You can purchase an additional checked bag for $20.
Oversize Items: Oversize and additional luggage fees vary. supertours.com

Pet Policy

General: Pets are not allowed onboard.
Service Animals: Service animals are allowed to travel for free.

Contact Information

Phone:
- Orlando: (407) 370-3001
- Miami: (305) 677-2676
Email: reservations@supertours.com
Website: www.supertours.com
Call Center Hours: Monday–Sunday: 9:00 AM – 9:30 PM

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