We understand that mistakes happen, and you may have booked the wrong ticket. Don't worry—here’s what to do next:
Wrong Name:
- Spelling mistakes on your ticket are common and won't invalidate it. Just make sure to have a government-issued photo ID with you.
- For a completely different name on the ticket, contact the trip operator directly to update the name in their system.
- You can find the trip operator’s contact details in your ticket confirmation email or on your ticket. Alternatively, check our article on popular Bus & Train companies for their contact information.
Wrong Departure/Destination:
- If your ticket allows cancellation and refund as per its Terms & Conditions, that’s usually the best option. Note that a cancellation fee may apply.
- If your ticket doesn't allow cancellations, contact the bus or train operator directly.
- If exchanges aren’t allowed, you can still reach out to the operator as they may make exceptions.
- Find the trip operator’s contact details in your ticket confirmation email or on your ticket, or refer to our article on popular Bus & Train companies for their contact information.
Wrong Date/Time:
- Changes must be made directly with the bus or train company, following the Terms & Conditions of your ticket.
- If the T&C’s allow exchanges, contact the trip operator to switch to a different date before the departure (check your T&C’s for specific timeframes).
- If exchanges aren’t allowed, you can still contact the operator—they may make exceptions.
- Find the trip operator’s contact details in your ticket confirmation email or on your ticket, or consult our article on popular Bus & Train companies for their contact information.