Travelers must provide their Advanced Passenger Information (API) in order to access the tickets:
https://www.eurostar.com/uk-en/travel-info/your-trip/travel-documents/advance-passenger-information
From their site:
What is Advance Passenger Information (API)?
Advance Passenger Information (API) is required by the UK government for people leaving or entering the UK, as part of their border control measures.
You and everyone on your booking must provide the following information as it appears on your travel document (in most cases, your passport):
Full name
Date of birth
Gender
Nationality
Travel document type
Travel document number
Travel document country of issue
Travel document expiry date
Important: national ID cards can only be used in a limited number of cases. If in doubt, please use your passport or check if you’re eligible to use your national ID card before completing your API.
You will then be able to access your tickets directly from the website after providing your information, or you can pick them up at the station! Be sure to leave ample time to visit their counter at the station in order to retrieve your tickets and board your train before the scheduled departure time.
📞 Phone: +44 (0)3432 186 186
📧 Email: https://help.eurostar.com/email?lang=en
ℹ️ Website: https://www.eurostar.com/uk-en
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Happy travels!