FlixBus USA 🇺🇸 🇨🇦– Essential Information for Travelers

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🚌 Track Your Bus in Real-Time

Stay updated on your bus's location using the FlixBus App's bus tracker feature. For more details, visit: https://www.flixbus.ca/track

E-Tickets Accepted: No need to print your ticket; mobile tickets are accepted.
Download Tickets: Access your ticket via the FlixBus App or through your confirmation email.

Exchanges: Modify your booking up to 15 minutes before departure. Changes can be made multiple times. Manage your booking here:
Cancellations: Cancel your trip up to 15 minutes before departure. Refunds are provided as vouchers valid for 12 months. Cancellation fees may apply based on the timing of the cancellation. For details, visit: https://shop.global.flixbus.com/rebooking/login

Carry-On: 1 item, up to 7 kg, fitting under the seat or in the overhead compartment.
Checked Baggage: 1 item, up to 20 kg, not exceeding 50x30x80 cm.
Additional Baggage: A second checked bag can be added for a fee.
Oversized Items: Contact customer service for information on transporting oversized items.
More information here

Only certified service animals are permitted on board. Please contact FlixBus in advance to arrange accommodations.

Seats are assigned during booking. To modify your seat selection, visit:

FlixBus is committed to accommodating passengers with reduced mobility. For assistance and information on accessible travel, please visit here

Child Safety Seats: Children aged 0-3 years must be seated in appropriate child safety seats provided by the passenger.
Unaccompanied Minors: Children under 10 must travel with an adult. Those aged 10-14 may travel alone with written consent from a parent or guardian, provided during booking.

A valid photo ID is required for travel. For cross-border trips, a valid passport is necessary.

Arrive at the bus stop at least 15 minutes before departure to ensure timely boarding.

For further assistance or inquiries, please contact FlixBus customer service through the channels listed above. Wishing you a pleasant journey!

If you left something on the bus, don’t panic! FlixBus has a Lost & Found process.
You’ll need your bus number and ticket details to report a lost item.
To file a lost item report, visit: FlixBus Lost & Found.

FlixBus will do its best to locate your item and get back to you as soon as possible! 🚍🔎