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ADO 🇲🇽

Cancellations and refunds

  • ADO tickets are non-cancellable.

Exchanges

  • If your ticket is exchangeable, you can only exchange your ticket:
    - On the bus company website here via their chat: https://www.ado.com.mx/ 
    - In person, at the ADO counter, no later than 1 hour before the original departure time.
  • You must already have printed your ticket. Only the passenger can ask to exchange their ticket.
  • You must give the ADO agent the following Busbud email: support@busbud.com 
  • If the new ticket price is higher than the original, you will have to pay the difference, which is not refundable.

Boarding requirements

  • You must show your ticket on your mobile device to board the bus.
  • Make sure you use the same ID you used when you booked your ticket.

Seat selection

  • You can select your seats on the checkout page.
  • This is optional, and you don't have to select a seat if you prefer not to.

Travelling with children

  • Children aged 5 and under can travel free if they are on the same seat as a paying adult (only 1 child per adult).
  • Children between 5-12 only pay 50% of the adult fare.
  • Children aged 13+ must pay an adult fare.
  • Children must travel with an adult aged 18 or over.

Luggage policy

Free allowance:

  • 1 carry on item is allowed. It must not weigh more than 5 kg (11lbs).
  • 1 bag allowed in the baggage hold. The maximum allowed weight is 23 kg (55.1lbs)

Pet policy

  • Pets can travel on ADO buses.
  • Your pet will have to travel with the luggage.
  • You must carry your pet's vaccination card, health certificate.
  • Please be ready to have your documentation checked throughout the journey.
  • More information here.

Accessible travel

  • Follow our instructions for travelling with a wheelchair here.
  • Contact ADO directly to arrange travel with a wheelchair.

Contact the bus company

📞 015557844652
📧 https://www.ado.com.mx/#/contactanos
ℹ️ https://www.ado.com.mx 

 

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BestBus 🇺🇸

Cancellations and refunds

  • BestBus tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the original departure time.
  • You can only change the departure time/date of your booking
  • To exchange your BestBus ticket you should exchange it here.

Boarding requirements

  • To board the bus you must travel with the same ID you used at the time of booking.
  • It's optional to present a printed ticket or a ticket on your phone.

You can check on your confirmation email to see what the boarding requirements are for your ticket.

Seat selection 

  • BestBus does not offer seat selection during the booking process.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • Children aged 16 and under cannot travel unaccompanied. 

Luggage policy

Free allowance:

  • 1 carry on item.
  • Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 3 items in the baggage hold.
  • Each bag can weigh up to 22.5kg (49.6 lbs).

Pet policy

  • Pets are not allowed on-board.
  • Service animals can travel on the bus, as long as they accompany the person who needs them.

Accessible travel

  • If you're travelling in a wheelchair you must call BestBus 48 hours before you plan to travel.
  • They will provide a suitable bus for your needs,

Contact the bus company

📞  (888) 888-3269
📧  https://www.bestbus.com/site/modules/contactus/?fi=259
ℹ️  https://www.bestbus.com/ 

 

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BoltBus 🇺🇸

Cancellations and refunds

  • BoltBus tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it up to 24 hours before your trip.
  • There is a $3 for exchanges, + a $2 transaction fee + any increase in fare.
  • To exchange your ticket you should contact BoltBus at 1-877-265-8287.

Boarding requirements

  • To board the bus you can either:
  • Show your printed ticket, or,
  • Show a ticket on your phone.

You will also have to travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not available during your booking.
  • You can select your seat when you board the bus.

Travelling with children

  • 1 child under the age of 2 can travel for free on their parent's lap.
  • Children cannot travel alone.

Luggage policy

  • 1 carry-on item.
  • Your carry-on must fit in the overhead compartment or under the seat in front of you.
  • 2 items in the baggage hold. There is no weigh restriction in the hold.

Pet policy

  • No pets are allowed on BoltBus services.
  • However, service animals can travel.

Accessible travel

  • All their buses are adapted for wheelchair use.
  • You can travel in your wheelchair, or they can stow your wheelchair for you.
  • BoltBus suggests booking in advance to reserve a seat for a wheelchair.
  • You can book as normal, following the instructions here.

Contact the bus company

📞 1-877-BOLTBUS (1-877-265-8287)
📧  customerservice@boltbus.com
ℹ️  https://www.boltbus.com/

 

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Ebus 🇨🇦

Cancellations and refunds

  • If your ticket is cancellable, you can cancel your booking up to 1 hour before your trip.
  • To cancel your booking, either go to our support page, or cancel it via your Busbud account.

Exchanges

  • If your ticket is exchangeable you can exchange it for a different departure time/date.
  • You can exchange it up to 1 hour before your trip.
  • To exchange your ticket, you must call Ebus at: 1-877-769-3287 or email them: info@myebus.ca
  • There is a $15.75 fee for exchanges.

Boarding requirements

  • To board, you have to show the same ID you used when booking your trip.
  • Showing a printed ticket or one on your phone is optional.

Seat selection

  • Seat selection is not possible during your booking.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Newborns up yo 23 months old can sit on their parents lap for free.
  • Children aged 2+ must buy a ticket.
  • Children aged 13+ can travel alone, however you'll have to book these tickets directly with Ebus.

Luggage policy

Free allowance:

  • 2 carry-on items. 
  • They must fit in the overhead compartment or under the seat in front of you.
  • 1 item in the baggage hold. The maximum weight must not be more than 27.2kg (60lbs).
  • You can bring up to 3 more bags in the hold, however you will have to pay $15 per bag.

For a detailed luggage policy, click here.

Pet policy

  • Pets cannot travel on Ebus buses.
  • Only service animals and emotional support animals are allowed to travel.

Accessible travel

  • British Columbia: Ebus buses are adapted for people who need to travel with a wheelchair. 
  • If you are travelling in British Columbia, you should book at least 48 hours in advance by calling Ebus directly: 1-877-769-3287.
  • Alberta: Ebus buses are not adapted for people wishing to travel in a wheelchair. 
  • If you are travelling in Alberta and can walk 8 steps unassisted, your wheelchair can travel in the hold.

Contact the bus company

📞  1-877-769-3287 
📧  info@myebus.ca
ℹ️  https://myebus.ca/ 

 

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Galland 🇨🇦

Cancellations and refunds

  • Galland tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable you must exchange it up until 1 hour before your trip.
  • There is a $10 fee for exchanges.
  • To exchange your ticket, either; call the bus company, or;
  • Go to the bus company directly.

Boarding requirements

  • To board the bus you can either show a printed ticket, or,
  • Show your ticket on your phone.
  • You must also travel with the same ID you used at the time of booking your ticket.

Seat selection

  • You cannot select your seat during the booking process.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • For children aged between 0-4 years, a one-way ticket is $5. However, it is free for a round-trip.
  • Children aged between 8 and 12 years can travel alone, however you will have to book directly with Galland.
  • Click here for more details about children aged between 8-12 years old travelling alone.

Luggage policy

Free allowance:

  • 1 carry-on item. This item must fit in the overhead compartment or under the seat in front of you.
  • 2 items in the baggage hold. Each bag must not weigh more than 34kg. 
  • The dimensions of each bag must not exceed 60cm x 60cm x 90cm.

For information about extra luggage, you must go directly to the station.

Pet policy

  • Pets are not allowed on Galland buses.
  • Guide dogs are allowed on board.

Accessible travel

  • If you are travelling with a wheelchair, you will have to book your ticket at least one week in advance by calling Galland's offices.

Contact the bus company

📞  1 877 806-8666
📧  info@galland-bus.com
ℹ️  https://www.galland-bus.com/ 

 

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Greyhound 🇺🇸🇨🇦

Greyhound 🇺🇸 🇨🇦
Cancellations and refunds

  • Greyhound tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the original departure time.
  • You can only change the departure time/date of your booking
  • To exchange your Greyhound ticket for an alternative departure time, either call 1-800-268-9000 or 1-214-849-8966 or go to the station directly.
  • There is usually a $20 for exchanges.

Boarding requirements

Depending on your chosen ticket type, you must follow the following boarding requirements:

  • Pick up at the station: Use your booking number to collect your ticket at the station.
  • Present your E-Ticket to board: Use your ticket on your phone to board.
  • Print your ticket: You must print your ticket yourself before arriving to the station.

You can check on your confirmation email to see what the boarding requirements are for your ticket.

Seat selection 

  • Greyhound does not offer seat selection before boarding.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • Children aged 17 and under cannot travel alone on a Busbud booking. Click here for more details.
  • For more details about travelling alone and unaccompanied minors with Greyhound, click here.

Luggage policy

Free allowance:

  • 1 carry on item (maximum weight of 11kg/25lb) with you. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 1 bag in the baggage hold (maximum weight 22.5kg/50lb), which must not be larger than 157cm/62 inches (combined length+width+height).

For detailed information about additional luggage, please click here.

Pet policy

  • Pets are not allowed on-board.
  • 1 service animal is allowed to travel on the bus with you, provided it is correctly harnessed and remains by your feet at all times. For information about whether emotional support animals can travel, please contact Greyhound directly for assistance.

Accessible travel

  • Travelling in a wheelchair? Greyhound buses have space for 2 wheelchairs on each bus. Be sure to follow our advice for travelling with wheelchairs here.

Contact the bus company

📞  1-214-849-8966 - option 4. Exchanges: 800 268 9000
📧 ifsr@greyhound.com
ℹ️  https://www.greyhound.com/

**Greyhound Canada is currently out of action, however we'll let you know when they're back up and running**

 

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Intercar 🇨🇦

Cancellations and refunds

  • If your booking is cancellable you can cancel it up to 1 hour before your trip.
  • To cancel your booking you can do it either by our support section or your Busbud account.
  • You can only cancel your ticket within the time-frame allowed.

Exchanges

  • If your ticket is exchangeable, you can exchange it up until 1 hour before the departure time.
  • To exchange your ticket you can either contact Limocar or go directly to the station.

Boarding requirements

  • To board the bus, you can either print your ticket before your trip, or,
  • Show your ticket on your phone.

Seat selection

  • Seat selection is not possible during the booking process.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • There is a reduced price for children aged under 12.
  • You must present ID when boarding.
  • Children aged between 8 and 12 can travel alone.
  • In these cases, you can only book directly with Intercar. More info here.

Luggage policy

Free allowance:

  • 1 carry-on item, weighing 5kg maximum.
  • Your carry-on must fit in the overhead compartment or under the seat in front of you.
  • 2 bags in the baggage hold.
  • Each bag in the hold must weigh no more than 34kg and must be within the following dimensions: 60cm x 60cm x 90cm.
  • You can purchase additional luggage for $10 per bag.

For a detailed policy, click here.

Pet policy

  • No pets are allowed to travel on Intercar buses.
  • Service dogs are allowed to travel on Intercar buses.

Accessible travel

  • Wheelchair accessibility is offered on trips in the following areas: Québec city, Côte-Nord, and Saguenay.
  • You should book directly with Intercar and fill out the form on this page before departure.

Contact the bus company

📞 Phone: 1 800 806-2167
📧 Email: info@intercar.ca
ℹ️ Website: https://intercar.ca/

 

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Jefferson Lines 🇺🇸

Cancellations and refunds

  • Jefferson Lines tickets are non-refundable and cannot be cancelled.

Exchanges

  • Jefferson Lines tickets are not exchangeable.

Boarding requirements

  • To board the bus, you must print your own ticket before heading out.
  • You must also travel with the same ID you used at the time of your booking.

Seat selection 

  • Seat selection is not available during the booking process.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don't take up a seat.
  • Children aged between 2-11 can receive a 20% discount on some routes.
  • Children aged between 12-16 can travel alone, however you will have to buy a ticket directly with Jefferson Lines.

Click here for a detailed breakdown of their travelling with children policy.

Luggage policy

Free allowance:

  • 1 carry on item (maximum weight of 11.3kg/24.9lb) with you. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 1 bag in the baggage hold (maximum weight 23kg/50.7lb).
  • You can purchase additional allowance for $15.
  • You can only take 1 extra bag for $15

For detailed information about additional luggage, please click here.

Pet policy

  • Pets are not allowed on-board.
  • Only certified service animals can travel on Jefferson Lines.
  • Service animals must be on a leash and must not travel in the aisle or on a seat.
  • Service animals can sit on your lap.

Accessible travel

  • If you need assistance with your trip, you must call them at least 48 hours before your trip.
  • Call them at: 1-800-451-5333.
  • Let them know how they can assist you (e.g. boarding, disembarking, luggage etc...)

You can read a detailed guide to accessible travel with Jefferson Lines here

Contact the bus company

📞  800-451-5333
📧  info@jeffersonlines.com
ℹ️  https://www.jeffersonlines.com 

 

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Jet Set Express 🇺🇸

Cancellations and refunds

  • If your booking is cancellable, you can cancel your booking up to 48 hours before your trip.
  • You can cancel your booking either by our support section or your Busbud account.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.
  • You can only change the departure time/date of your booking
  • To exchange your Jet Set Express ticket for a different time, you should contact the bus company directly.

Boarding requirements

  • To board the bus you must present a Jet Set reference number.
  • You don't have to show a ticket to board.

Seat selection 

  • Seat selection is not possible during the booking process.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • You have to buy a ticket for all infants and children

Luggage policy

Free allowance:

  • 1 carry on item. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 2 bags in the baggage hold.
  • The maximum weight of each bag must not be more than 20kg/44.1lbs.
  • The maximum size of each bag must not be more than 69 x 54cm x 36cm.
  • There is a fee of $10 for additional luggage.
  • You can only take additional luggage if there is room on the day.

Pet policy

  • Pets are not allowed on-board.

Contact the bus company

📞  1.800.287.4350
📧  customerservice@jetsetusa.com
ℹ️  https://miamiorlando.com/contact-us.php 

 

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KCTI 🇨🇦

Cancellations and refunds

  • KCTI tickets are not cancellable.

Exchanges

  • KCTI tickets are not exchangeable.

Boarding requirements

To board the bus, you must do one of the following:

  • Print your ticket at home, or,
  • Show your ticket on your mobile.

You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 18 years of age can travel alone.
  • However, an adult must sign a consent form from the driver.
  • An adult must also drop-off and pick-up children under 18 years old.
  • You must book a seat for an unaccompanied child directly with KCTI.

Luggage policy

Free allowance:

  • 1 carry-on item.
  • This must fit in the overhead compartment or under the seat in front of you.
  • 1 item in the baggage hold.
  • This bag must not weigh more than 23kg (50.7lbs).

Pet policy

  • No pets are allowed on KCTI buses.

Accessible travel

  • KCTI buses are not yet wheelchair-friendly.

Contact the bus company

📞 306-420-5284 / 780-263-5284
📧  contact@kcti.ca
ℹ️  https://www.kcti.ca

 

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Limocar 🇨🇦

Cancellations and refunds

  • Tickets are not cancellable.

Exchanges

  • Tickets are not exchangeable.

Boarding requirements

  • To board the bus, you can either print our ticket before arriving at the station, or,
  • Show your ticket on our phone.
  • Make sure you travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not possible during the booking process.
  • Seats will be assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 5 years old travel for free.
  • Children between 5-12 years old can travel for a reduced fare.
  • Due to COVID-19, Children cannot travel alone. However, children aged 13 and over can travel alone.
  • If you're aged 13+, you will have to book a ticket directly with Limocar.

Luggage policy

Free allowance:

  • 1 carry-on item.
  • Your carry-on item must fit in the overhead compartment or under the seat in front of you.
  • 2 items of luggage in the hold. Each bag must not be heavier than 23kg.
  • You can take extra luggage for a fee of $10 per item.

Click here for a detailed luggage policy.

Pet policy

  • Pets cannot travel on Limocar buses.
  • Only guide dogs and assistance dogs can travel.

Accessible travel

  • If you're travelling with a wheelchair, you should call Limocar at least 48 hours before you plan to travel.
  • They will assist you to arrange for your wheelchair and any other assistance you may need.

Contact the bus company

📞 1-866-692-8899
📧 https://limocar.ca/en/contact-us/
ℹ️ https://limocar.ca/ 

 

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Maheux 🇨🇦

Cancellations and refunds

  • If your ticket is cancellable you can cancel it before your trip.
  • There is a fee of 25% or cancellations.
  • To cancel your booking, either cancel it via our support page or your Busbud account.
  • Please note, you can only cancel your booking before your trip.

Exchanges

  • If your ticket is exchangeable, you can exchange it before your trip leaves.
  • To exchange your ticket, contact Maheux directly.
  • You can only exchange your ticket for a different departure time/date.

Boarding requirement

There are two ways to board the bus:

  • Print your ticket at home and bring it to the station, or,
  • Show your ticket on your mobile.

You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 5 travel for free if they don't use a seat.
  • If children under 5 use a seat, they will have to pay the fare of a child aged 5-12.
  • Only one child can travel for free per adult.
  • Children aged 5-7 pay a reduced fare (40% discount).
  • Children aged 8-12 pay a reduced fare (40%) discount, only if they're travelling with an adult.
  • Children can travel alone, however you will have to book your ticket with Maheux.

Luggage policy

Free allowance:

  • 1 carry-on item. This must fit under the seat in front of you, or in the overhead compartment.
  • 2 items in the baggage hold. 
  • Each bag can weigh up to 34kg (75lbs)
  • The maximum size must not exceed 60cm x 60cm x 90cm.
  • You can purchase additional luggage for $10 per item.
  • Click here for a detailed luggage policy.

Pet policy

  • Pets are not allowed to travel on Maheux buses.
  • Only guide dogs can travel, provided that they are wearing their harness and remain on the floor.

Accessible travel

  • If you're disabled and hold the Québec card for accompaniment on intercity bus travel, you can obtain a free ticket for the person travelling with you.
  • You can find more about how to obtain this card here.

Contact the bus company

📞  1 866 307 0002
📧 info@autobusmaheux.qc.ca
ℹ️ http://autobusmaheux.qc.ca 

 

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Maritime Bus 🇨🇦

Cancellations and refunds

  • Maritime bus tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it before your trip.
  • There is a 15% fee for exchanges.
  • To exchange your ticket, you must contact Maritime bus directly, or go directly to the bus station.

Boarding requirements

  • You must print your ticket at home to board the bus.
  • You must also travel with the same ID you used when making your booking.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are assigned on a first-come, first serve basis.

Travelling with children

  • Children aged 5-12 receive a 50% discount.
  • Children under 8 years old have to travel with somebody over 14 years old.
  • A detailed breakdown of travelling with children and unaccompanied children can be found here.

Luggage policy

Free allowance:

  • 1 carry-on item. The maximum allowed weight is 11kg (24.3lbs).
  • Your carry-on must fit under the seat in front of you or in the overhead compartment.
  • 2 bags in the baggage hold. 
  • Each bag in the hold can weigh up to 23kg (50.7lbs).
  • Additional bags are $10 each.
  • Click here for a detailed luggage policy.

Pet policy

  • Pets cannot travel on Maritime buses.
  • Only trained service animals are allowed onboard.

Accessible travel

  • If you are travelling with a wheelchair or scooter, you should notify Maritime bus by phone.
  • Call Maritime bus 72 hours before your trip to book a ticket for a wheelchair.

Contact the bus company

📞 1.800.575.1807
📧  https://maritimebus.com/contact-us/
ℹ️  https://maritimebus.com/ 

 

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Miller Hoosier 🇺🇸

Cancellations and refunds

  • Miller Hoosier tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the original departure time.
  • You can only change the departure time/date of your booking
  • To exchange your Miller Hoosier ticket for an alternative departure time, either call (800) 544-2383 or go to the station directly.
  • There is a $15 for exchanges.

Boarding requirements

  • To board the bus, you have to print your own ticket before arriving.
  • You must also travel with the same ID you used at the time of booking

Seat selection 

  • Seat selection is not available during the booking process.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don't take up a seat.
  • Children between 2-12 receive a 25% discount.
  • Children aged 12+ will be charged the full adult price.
  • Passengers under the age of 8 cannot travel unaccompanied.
  • The only exception is in Illinois. If you're aged between 8-15 and travelling in Illinois, you can travel unaccompanied, but you'll have to book with Miller Hoosier.

Click here for a detailed breakdown of their travelling with children policy.

Luggage policy

Free allowance:

  • 1 carry on item (maximum weight of 11.5kg/25.4lb) with you. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 1 bag in the baggage hold (maximum weight 22.5kg/50lb)

For detailed information about additional luggage, please click here.

Pet policy

  • Pets are not allowed on-board.
  • Only certified service animals can travel on Miller Hoosier.

Accessible travel

  • If you need assistance with your trip, you must call them at least 48 hours before your trip.
  • Call them at:
    • 1-800-544-2383 ext 134. Here are other helpful numbers:
    • Deaf/hard of hearing/TTY/TDD (through Greyhound)
    • 1-800-345-3109Spanish/Español (through Greyhound)
    • 1-800-531-5332ADA Compliance Corporate Office
    • 1-800-544-2383 ext 128

Contact the bus company

📞  (800) 544-2383
📧  https://hoosierride.com/contact-us-forms/customer-assistance-form/
ℹ️  https://hoosierride.com/ 

 

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NY Trailways 🇺🇸

Cancellations and refunds

  • NY Trailways tickets are not cancellable.

Exchanges

  • NY Trailways tickets are not exchangeable.

Boarding requirements

  • You must print your own ticket before arriving to board the bus. 
  • You must board the bus with the same ID you used when booking your ticket.

You can check on your confirmation email to see what the boarding requirements are for your ticket.

Seat selection policy

  • There is no seat selection available for NY Trailways.
  • Seats are chosen on a first-come, first-serve selection when boarding.

Travelling with children

  • Children aged 17 and under cannot travel alone on a Busbud booking. Click here for more details.
  • Children between 2-15 years of age will receive a 25% discount, when travelling with a full fare paying adult.
  • Up to 2 children can travel at this redued rate, when they travel with a full fare paying adult.
  • You can purchase a ticket for a child aged 12-16 to travel alone. However, you must purchase an adult fare ticket, AT THE STATION. You cannot book online for an unacompanied adult. A parent or guardian must buy this ticket directly at the station.
  • There is a $5 fee for unaccompanied minor forms at the station.
  • If you purchase a ticket with NY Trailways for an unacompanied minor, please note that they will only be allowed to travel:
    • on trips between 07:00am - 08:00pm.
    • on trips no longer than 8 hours long (no bus changes allowed).
    • if a parent/guardian/custodian will be at the arrival station to meet them.
    • only on domestic routes. No international borders can be crossed.

Luggage policy

Free allowance:

  • 1 carry on item, that much fit in the overhead compartment or under the seat in front of you.
  • 1 bag in the baggage hold. It cannot be heavier than 22.6kg (50lbs). Please click here for additional luggage policies.

Pet policy

  • Only service animals (limited to dogs and miniature horses) are allowed on board. Take a look here for more details.
  • Pets are not allowed on board.

Accessible travel

  • Most of NY Trailways buses are equipped with wheelchair lifts and have room for 2 wheelchairs per bus.
  • The maximum weight of your mobility device (when you are in it), must not be more than 453kg (600lbs).
  • Your wheelchair must not be bigger than 30 x 48 inches (76cm x 121cm).
  • Please follow our instructions to reserve a bus ticket with wheelchair access.
  • Contact NY Trailways at their Customer Care Center to let them know if you need any specific help when travelling.

Contact the bus company

📞 (800) 858-8555
ℹ️ https://trailwaysny.com/contacts/ 

 

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Orléans Express 🇨🇦

Cancellations and refunds

  • If you select a cancellable ticket, you must cancel it no later than 1 hour before your trip.
  • To cancel your Orléans Express ticket, you can cancel directly via your Busbud account. Click here for more details.

Exchanges

  • If your ticket is exchangeable, you can exchange it until 1 hour before your trip.
  • To exchange your trip, you must contact the bus company directly, or go to the station.
  • You can call them here: 1-833-449-6444 

Boarding requirements

  • To board the bus, you must either present your printed ticket or show your ticket on your mobile phone.
  • You must also travel with the same ID you used at the time of your booking.

Seat selection

  • You cannot select your seat before boarding.
  • Seats are assigned on a first-time, first-serve basis.

Travelling with children

  • One child aged 0-2 can travel for free with an adult paying the full fare.
  • If you are travelling with more than one child under 2 years old, they will have to pay.
  • Children between 2-11 will pay 50% of an adult price.

Luggage policy

Free allowance:

  • 1 carry on item is allowed.
  • 1 bag in the baggage hold. It cannot be more than 34 kg (75lbs).
  • Each bag must not be more than 60cm x 60cm x 90cm.
  • You can purchase extra luggage for CA$5 per bag at the bus station.

Pet policy

  • Only service and assistance dogs are allowed on Orléans Express buses.

Accessible travel

  • If you need to travel in your wheelchair, you should contact Orléans Express at least 3 days before your trip. You can contact them by calling 1-833-449-6444 or filling out the Contact Form.

Contact the bus company

📞 1-833-449-6444
ℹ️ https://www.orleansexpress.com/en/ 

 

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Ontario Northland 🇨🇦

Cancellations and refunds

  • If you select a cancellable ticket, you must cancel it no later than 24 hours before your trip.
  • Take a look here to understand how to cancel your booking.

Exchanges

  • If your ticket is exchangeable, you can exchange it until 24 hours before your trip.
  • You can only exchange the departure date/time.
  • You must exchange your ticket directly by contacting Ontario Northland: 1 800 461 8558

Boarding requirements

  • You can board with your eticket.
  • Make sure to show your Ontario Northland reference number and your ID to board.
  • You must use the same ID that you used when booking your ticket.

Seat selection

  • You cannot select your seat before boarding.
  • Seats are assigned on a first-time, first-serve basis.

Travelling with children

  • One child aged 0-2 can travel for free with an adult paying the full fare.
  • If you are travelling with more than one child under 2 years old, they will have to pay.
  • Children between 2-11 will pay 50% of an adult price.

Luggage policy

Free allowance:

  • 1 carry on item is allowed and it must not weigh more than 6.8 kg (15lbs).
  • 1 bag in the baggage hold. It cannot be more than 23 kg (50lbs).
  • Click here for more information about extra luggage.

Pet policy

  • Only service and support dogs are allowed to travel on the bus with you.

Accessible travel

  • Follow our guidelines for booking a trip with a wheelchair here.
  • If you need to travel with your motorized scooter, please call 1.800.461.8558 48 hours before you want to travel.

Contact the bus company

📞 1.800.461.8558
📧 http://ontarionorthland.ca/en/contact-us
ℹ️ http://ontarionorthland.ca/en 

 

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OurBus 🇺🇸

Cancellations and refunds

  • OurBus tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.
  • You can only change the departure time/date of your booking
  • To exchange your OurBus ticket for an alternative departure time, either call +1 (844) 800-6828 or go to the station directly.

Boarding requirements

To board the bus you can do one of the following:

  • Print your ticket before heading out for your trip, or,
  • Show your ticket on your mobile.

You must also travel with the same ID you used at the time of your booking.

Seat selection 

  • OurBus does not offer seat selection before boarding.
  • Seats are provided on a first-come, first-serve basis.

Travelling with children

  • Children under 2 years old can travel for free, if they travel on a parent's lap.

Luggage policy

Free allowance:

  • 1 carry on item. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 1 bag in the baggage hold (maximum weight 23.5kg/51.8lb), 

For detailed information about additional luggage, please click here.

Pet policy

  • Pets are not allowed on-board.
  • Service animals are allowed to travel.

Accessible travel

  • Travelling in a wheelchair? Contact OurBus no later than 48 hours before you plan to travel to ask for assistance:  pr@ourbus.com or 1-844-800-6828.

Contact the bus company

📞 Phone: +1(844)800-6828
📧 Email: pr@ourbus.com
ℹ️ Website: https://www.ourbus.com/

 

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Peter Pan Bus Lines 🇺🇸

Cancellations and refunds

  • Peter Pan tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it until 2 hours before your trip.
  • There is a $10 fee for exchanges.
  • To exchange your ticket, you must contact Peter Pan directly or go to the station.

Boarding requirements

  • To board the bus, you need to provide the same ID you used at the time of your booking.
  • It's optional to show a printed ticket or your ticket on your phone.

Seat selection

  • Seat selection is not available during the booking process.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 2 years old do not need a ticket, however they must travel on their parent's lap.
  • Only 1 child aged under 2 can travel for free.
  • Unaccompanied minor travel has been paused due to COVID.

Luggage policy

Free allowance:

  • 1 carry-on item.
  • The maximum weight must not be more than 11.2kg (24.7lbs).
  • It must fit under the seat in front of you or in the overhead compartment.
  • 1 item in the baggage hold.
  • The maximum weight of your bag in the hold must not be more than 22.5kg (49.6lbs).

Click here for a detailed luggage policy.

Pet policy

  • Pets cannot travel on Peter Pan buses.
  • However, if you're travelling to Boston Logan Airport, pets are allowed to travel.
  • Service animals can travel for free.

Accessible travel

  • If you require assistance, you can contact Peter Pan before your trip to let them know which kind of assistance you need.
  • Call them at 1-800-343-9999.

Contact the bus company

📞  1-800-343-9999

ℹ️  https://peterpanbus.com or submit a request here

 

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Red Arrow 🇨🇦

Cancellations and refunds

  • If your ticket is cancellable, you can cancel it up until 3 hours before your trip.
  • To cancel your booking, you can:

Exchanges

  • If your ticket is exchangeable, you can exchange it:
    • Up until 30 minutes before your trip (if your trip departs in the morning)
    • Up until 3 hours before your trip (if your trip is scheduled for the afternoon/evening)
  • To exchange your ticket you must contact the bus company.
  • You should call the bus company to exchange your ticket: 1-800-232-1958.

Boarding requirements

  • To board the bus you must present the same ID you used when you booked your ticket.
  • It's optional to show a printed ticket or a ticket on your phone.

Seat selection

  • You can select seats when booking your trip.
  • This is optional. If you don't select a seat, you will be assigned a seat.
  • Please note, you can't change your seat once you book your ticket.

Travelling with children

  • To make a booking for an unaccompanied child, you must call the bus company directly: 1-800-232-1958.
  • More information can be found here about unaccompanied children.

Luggage policy

Free allowance:

  • 2 carry-on items.
  • Carry-on items must fit in the overhead compartment or under the seat in front of you.
  • 2 items in the baggage hold.
  • Each bag in the hold must weigh a maximum of 27.2kg (60lbs).
  • You can take up o 2 additional bags, however you will have to pay $10 for each one.

For a detailed breakdown of Red Arrow's luggage policy, click here.

Pet policy

  • Pets are not allowed to travel on red Arrow buses.
  • Service animals and emotional support animals are allowed to travel.
  • If you need to travel with a service animal or an emotional support animal, you will have to call the bus company directly to book as you need to book a seat for your dog.

Accessible travel

  • If you need to travel with a wheelchair, please call the bus company at least 24 hours before your intend to travel.
  • One attendant can travel with you for free if you require assistance.
  • The combined weight of your mobility device and yourself must not be more than 660lbs.
  • If you need help boarding, you must be at the pick-up location at least 30 minutes before the departure.
  • Assisted boarding and disembarking is only available at these locations; 
  • Edmonton Ticket Office (Holiday Inn Express Plaza)
  • Radisson Hotel (formerly known as the iHotel) (North Red Deer)
  • Calgary Ticket Office (Fording Building)
  • Fort McMurray Ticket Office (Fort McMurray)
  • Calgary International Airport (YYC)
  • Lethbridge Ticket Office
  • Grassland

Contact the bus company

📞  1-800-232-1958
📧 info@redarrow.ca
ℹ️  https://www.redarrow.ca/ 

 

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Red Coach 🇺🇸

Cancellations and refunds

  • If your booking is cancellable, you can cancel it up until 48 hours before your trip.
  • There is a 30% fee for cancellations.
  • You can cancel your booking either by our support tool or your Busbud account

Exchanges

  • Red Coach tickets are not exchangeable.

Boarding requirements

  • To board the bus you must show the same ID you used to book your ticket.
  • It is only optional to show a printed ticket or ticket on your phone.

Seat selection

  • Seat selection is available during the booking process.
  • One you choose your seat, you cannot change it.

Travelling with children

  • Children aged 2 and under travel for free, if they travel on their parent's lap.
  • Children aged between 3-12 receive a 15% discount.
  • Children aged 16-7 can travel unaccompanied, however you will have to book directly with Red Coach.

Luggage policy

Free allowance:

  • 1 carry-on item.
  • It must fit in the overhead compartment or under the seat in front of you.
  • 2 items in the baggage hold.
  • The maximum weight allowance per bag is 22.5kg (49.6 lbs).
  • You can buy additional allowance for $25 per bag.

Click here for a detailed guide to additional luggage.

Pet policy

  • Pets cannot travel on Red Coach buses.
  • Service dogs can travel.

Accessible travel

  • If you have specific travel requirements, contact red Coach to see if they can accommodate you.
  • Contact them at 1-877-733-0724 or wecanhelp@redcoachusa.com

Contact the bus company

📞 1 877 733 0724
📧  wecanhelp@redcoachusa.com

 

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Rider Express 🇨🇦

Cancellations and refunds

  • Rider Express tickets are not cancellable.

Exchanges

  • If your booking is exchangeable, you can exchange it up to 24 hours before your trip.
  • There is a $20 fee for exchanges.
  • You can exchange your ticket for a different departure time/date.
  • To exchange your booking, you must contact Rider Express directly.

Boarding requirements

You can board the bus by either option:

  • Print your ticket at home before you head out, or,
  • Show your ticket on your phone.

You must also travel with the same ID you used at the time of your booking.

Seat selection

  • Seat selection is not possible during your booking.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children between 10-15 can travel alone.
  • You should call Rider Express to book a ticket for an unaccompanied child: 1-833-583-3636
  • Click here for a detailed breakdown of unaccompanied children.

Luggage policy

Free allowance:

  • 1 carry-on item.
  • It must fit under the seat in front of you or in the overhead compartment.
  • 2 items in the baggage hold.
  • Both items must weigh up to 35kg (77.2lbs) in the hold.
  • You can purchase extra allowance for $20 per bag.

Click here for a detailed luggage policy.

Pet policy

  • Pets cannot travel on Rider Express buses.
  • Service animals that are trained and registered can travel.
  • You must bring the official documents with you.

Accessible travel

  • You should call Rider Express at least 3 days before your trip to arrange transport with your wheelchair.

Contact the bus company

📞  1-833-583-3636
📧  contact@riderexpress.ca.
ℹ️  https://riderexpress.ca 

 

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Southeastern Stages 🇺🇸

Cancellations and refunds

  • Southeastern Stages tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can only change the departure time/date of your booking
  • To exchange your Southeastern Stages ticket for an alternative departure time, either call 1-214-849-8966 or go to the station directly.
  • There is a $20 for exchanges.

Boarding requirements

  • You must print your ticket before heading out to travel.

You must also travel with the same ID you used at the time of booking.

Seat selection 

  • Southeastern Stages does not allow seat selection.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children must be at least 15 to travel alone.
  • To book a ticket for a child travelling alone, you must book directly at the bus company.

Luggage policy

Free allowance:

  • 1 carry on item (maximum weight of 11kg/25lb) with you. Your carry on item must fit under the seat in front of you or in the overhead compartment. 
  • 1 bag in the baggage hold (maximum weight 22.5kg/50lb).

You can purchase additional allowance for $15 per bag.

For detailed information about additional luggage, please click here.

Pet policy

  • Pets are not allowed on-board.
  • Service animals can travel for free.

Contact the bus company

📞  404.591.2750
📧 info@southeasternstages.com
ℹ️ https://southeasternstages.com/

 

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Can't find the bus company you're travelling with?

Just drop us a line here. Our expert team will get back to you. Are you ready to book your ticket? Visit https://www.busbud.com/ 

Happy travels!