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Bus Company Policies

Select your bus company to view details:

 

Amtrak

Cancellations & Refunds

  • Refunds are available based on fare type.

  • Most tickets can be canceled online or via the Amtrak app before departure.

  • Refund fees may apply for certain fare classes.

Exchanges

  • Tickets may be exchanged prior to departure depending on the fare.

  • Some fare types may incur a change fee.

Boarding Requirements

  • A government-issued photo ID is required.

  • You must present either an e-ticket or a printed ticket when boarding.

Seat Selection

  • Seats are automatically assigned.

  • Reserved seating is available on select routes and in business/first class.

Child Policy

  • Children under 2 years old travel free on an adult’s lap.

  • Children ages 2–12 receive a 50% discount on most fares.

Luggage Policy

  • Passengers may bring 2 carry-on bags and 2 personal items for free.

  • Checked baggage is available on select routes.

Pet Policy

  • Small dogs and cats under 20 lbs are allowed in carriers on trips under 7 hours.

  • Advance reservation is required.

Accessibility

  • Amtrak provides accessible seating, restrooms, and boarding assistance at most stations.

  • Reservations for accessible services are recommended.

Contact Amtrak

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Badger Bus

Cancellations & Refunds:

  • Non-refundable.

  • Non-exchangeable.

  • No cancellations once the original trip time has passed.

  • Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost. Badger Bus​

Exchanges:

  • Not permitted.

  • Changes: Can be made by logging into your account using your customer number and selecting the transaction to change. Badger Bus​

Boarding Requirements:

  • Travel with the same ID used at the time of booking.

  • Printed ticket or mobile ticket: Optional.

  • Confirmation email: Check for specific boarding instructions.​

Luggage Policy:

  • Free Allowance:

    • 1 carry-on item: Must fit under the seat or in the overhead compartment.

    • 1 checked luggage: Max weight 23 kg (50 lbs).

  • Additional Luggage: Subject to fees.​

Accessible Travel:

Contact Information:

 

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Barons Bus

Cancellations & Refunds:

  • Non-refundable.

  • Non-exchangeable.

  • No cancellations once the original trip time has passed.

  • Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost. ​

Exchanges:

Boarding Requirements:

  • Travel with the same ID used at the time of booking.

  • Printed ticket or mobile ticket: Optional.

  • Confirmation email: Check for specific boarding instructions.​

Luggage Policy:

  • Free Allowance:

    • 1 carry-on item: Must fit under the seat or in the overhead compartment.

    • 1 checked luggage: Max weight 23 kg (50 lbs).

  • Additional Luggage: Subject to fees.

  • Damage or Loss: Barons Bus is not responsible for damage to luggage or personal items during transfer. Barons Bus​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Barons Bus 48 hours prior to travel. Barons Bus​

Contact Information:

🚍 Bus tracker: https://baronsbus.com/charter-bus/track-charter-bus/

 

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Bestbus

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 24 hours before departure.​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​BestBus

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them.​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact BestBus 48 hours prior to travel.​

Contact Information:

  • Phone: (888) 888-3269

  • Email: Contact Form

  • Website: bestbus.com

  • Live Chat Available
    Customers can chat with BestBus support via their website:

 

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Black Hills

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 1 hour before departure for a fee of $10. ​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them.​

Accessible Travel:

Contact Information:

  • Phone: 1-800-231-2222 (This routes to Greyhound, which operates or supports Black Hills Stage Lines routes)
  • Email: Not publicly listed (you may need to go through the Greyhound/Stage Lines website contact form)
  • Website: www.blackhillsstagelines.com (or redirects via Greyhound's network)'

 

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Boltbus

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 24 hours before departure for a fee of $3, plus a $2 transaction fee, and any increase in fare. BusTickets​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 2 items (no specified weight limit).

  • Additional luggage: Subject to fees. BusTickets​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them. gethuman.com​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact BoltBus 48 hours prior to travel.​

Contact Information:

 

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Busline

 

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CatchARide

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • Changes: Allowed up to 24 hours before departure. A $5 fee applies for re-booking or issuing a credit for future travel.

  • Re-booking or credit: To change your travel date or receive a credit, please call 347-391-2805. catcharidebus.com​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

Accessible Travel:

Contact Information:

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Coachrun

Cancellations & Refunds:

  • Non-refundable: All bus tickets are non-refundable and non-transferable.

  • No cancellations: Once booked, tickets cannot be canceled.

  • Rescheduling:

    • Within 2 hours of booking: No fee.

    • After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.

    • Within 4 hours of departure: Rescheduling is not allowed.

    • After departure: No changes permitted.

    • Rescheduling via customer service: Starts at $5 per ticket.

    • Duplicate bookings are non-refundable. Wanderu Help Centercoachrun.com​

Boarding Requirements:

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. ​coachrun.com

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: CoachRun is not responsible for lost or misplaced baggage. ​coachrun.com+1coachrun.com+1

Pet Policy:

  • Pets: Not allowed.

  • Service animals: Permitted if properly harnessed and under the control of the handler. ​coachrun.com

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact CoachRun 48 hours prior to travel. ​

Contact Information:

🚍 Bus tracker: https://www.coachrun.com/track-bus-status/

✅ Live chat on their website

 

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Eastern Bus

Cancellations & Refunds:

  • Non-refundable: All tickets are non-refundable.

  • No cancellations: Once booked, tickets cannot be canceled.

  • Rescheduling:

    • Within 2 hours of booking: No fee.

    • After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.

    • Within 4 hours of departure: Rescheduling is not allowed.

    • After departure: No changes permitted.

    • Rescheduling via customer service: Starts at $5 per ticket.

    • Duplicate bookings are non-refundable. gotobus.com​

Boarding Requirements:

  • ID: Bring the same ID used at booking.

  • Ticket: Printed or mobile e-ticket accepted.

  • Check-in: Arrive at least 15–30 minutes before departure. gotobus.com​

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. gotobus.com​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: Eastern Bus is not responsible for lost or misplaced baggage. ​

Pet Policy:

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Eastern Bus 48 hours prior to travel. ​

Contact Information:

 

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Flixbus

Cancellations and refunds

  • Tickets can be cancelled directly on the FlixBus website.

  • If you cancel at least 30 days before departure: 100% voucher refund.

  • If you cancel 14 to 29 days before departure: voucher refund with a $3.00 CAD fee.

  • If you cancel 3 to 13 days before departure: voucher refund with a $20.00 CAD fee.

  • Booking fees are non-refundable.

Exchanges

  • You can change your ticket up to 1 hour before departure on the FlixBus site.

  • You’ll need to pay the fare difference if the new ticket costs more.

  • Fare differences are not refundable if you change to a cheaper ticket.

Boarding requirements

  • Printed or mobile ticket is accepted for boarding.

  • A valid government-issued photo ID is required.

  • The ID must match the details used during booking.

Travelling with children

  • No child discounts available.

  • Children under 2 (until their 2nd birthday) can travel for free if seated on an adult’s lap.

  • You can purchase a regular ticket for your child if you prefer a separate seat.

  • FlixBus recommends bringing a child safety seat.

  • Passengers are responsible for securing and using child safety seats correctly.

Luggage policy

Free allowance:

  • 1 carry-on (max 11.3 kg / 25 lbs), keep valuables inside.

  • 1 checked bag (max 22.7 kg / 50 lbs).

Extra luggage:

  • Additional baggage may be allowed depending on bus capacity (fees apply).

  • 1 bulky item (e.g. large instrument) per passenger is allowed.

  • 1 small instrument can be brought instead of a carry-on (free).

  • Bicycles are allowed under certain conditions, but e-bikes are not accepted.

  • Space is limited—book extra items early.

  • Clearly label all baggage with your name, address, and phone number.

Pet policy

  • Pets are not allowed.

  • Only service animals for passengers with disabilities are permitted.

Accessible travel

  • Buses are wheelchair-accessible.

  • You must notify FlixBus in advance to secure accessible seating.

  • 1 foldable stroller is allowed per passenger (counts as bulky item).

  • Contact customer service at least 48 hours before departure to register your stroller.

Contact the bus company

If your trip is operated by Greyhound

 

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Florida Red Line

Cancellations and refunds

  • Florida Red Line tickets are non-refundable and cannot be cancelled.

Exchanges

  • Ticket changes are not permitted.
  • Once purchased, tickets cannot be modified for a different date or time.

Boarding requirements

  • To board the bus, you must present:

    • A printed or mobile ticket

    • A valid government-issued photo ID

  • You must travel with the same ID used at the time of booking.

Seat selection

  • Seat selection is not available during booking.
  • Seats are provided on a first-come, first-served basis.

Travelling with children

  • Minors must be accompanied by an adult.
  • Children are not allowed to travel alone.

Luggage policy

  • Free allowance:

    • 1 carry-on item (must fit in the overhead compartment or under the seat)

    • 2 items in the baggage hold (weight limits may apply)

  • Extra luggage may be accepted for an additional fee, depending on space availability.

Pet policy

  • Pets are not allowed onboard.
  • Only certified service animals are permitted.

Accessible travel

  • Passengers requiring assistance or accessible services should contact Florida Red Line in advance to make arrangements.

Contact the bus company

 

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Go Buses

Cancellations and Refunds

  • GoBuses tickets are non-refundable.

  • Cancellations are not allowed.

Exchanges

  • Exchanges are allowed up to 1 hour before departure.

  • A $5 fee applies for exchanges.

  • If the new ticket price is higher, you will need to pay the difference.

  • To exchange your ticket, visit the GoBuses website or call customer service.

Boarding Requirements

  • You must present either:

    • A printed ticket, or

    • A ticket on your phone.

  • You must travel with the same ID used during booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 years old can travel for free, but they must sit on your lap.

  • Children aged 2-12 years can travel for the regular fare.

  • Children under 16 years must travel with an adult.

Luggage Policy

Free allowance:

  • 1 carry-on item is allowed, which must fit under the seat or in the overhead compartment.

  • 1 checked bag is allowed, with a maximum weight of 50 lbs (22.7 kg).

Extra:

  • You can bring extra luggage for an additional fee.

  • Fees may vary depending on the route and bus availability.

Pet Policy

  • No pets are allowed on GoBuses.

  • Service animals are allowed on board.

Accessible Travel

  • GoBuses are wheelchair accessible.

  • If you need assistance, please contact GoBuses customer service in advance to arrange your travel.

Contact the Bus Company

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Greyhound

Cancellations and Refunds

  • Greyhound tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before departure.

  • You can only change the departure time/date of your booking.

  • There is usually a $20 fee for exchanges.

  • To exchange your ticket, either call 1-800-268-9000 or 1-214-849-8966, or go to the station directly.

Boarding Requirements

  • Depending on your ticket type, you must follow the appropriate boarding requirements:

    • Pick up at the station: Use your booking number to collect your ticket at the station.

    • Present your E-Ticket to board: Use your ticket on your phone to board.

    • Print your ticket: You must print your ticket yourself before arriving at the station.

  • Check your confirmation email to verify the specific boarding requirements for your ticket.

Seat Selection

  • Seat selection is not available before boarding.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children aged 17 and under cannot travel alone on a Busbud booking.

  • For more details about unaccompanied minors with Greyhound, click here.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11kg/25lb). Your carry-on item must fit under the seat or in the overhead compartment.

  • 1 bag in the baggage hold (maximum weight 22.5kg/50lb). The maximum dimensions allowed are 157cm/62 inches (combined length + width + height).

Additional luggage:

  • For details on additional luggage and charges, visit here.

Pet Policy

  • Pets are not allowed on board.

  • 1 service animal is allowed to travel, provided it is harnessed and stays at your feet during the journey.

  • For more information about emotional support animals, please contact Greyhound directly.

Accessible Travel

  • Greyhound buses have space for 2 wheelchairs per bus.

  • For information on travelling with a wheelchair, follow the advice here.

Contact the Bus Company

Note: Greyhound Canada is currently out of operation. We will notify you when they are back up and running.

 

 

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Jefferson Lines

Cancellations and Refunds

  • Jefferson Lines tickets are non-refundable and cannot be cancelled.

Exchanges

  • Jefferson Lines tickets are not exchangeable.

Boarding Requirements

  • To board the bus, you must print your own ticket before heading out.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don’t take up a seat.

  • Children aged 2-11 can receive a 20% discount on some routes.

  • Children aged 12-16 can travel alone, but you will need to buy a ticket directly with Jefferson Lines.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11.3kg/24.9lb).

    • Must fit under the seat in front of you or in the overhead compartment.

  • 1 bag in the baggage hold (maximum weight 23kg/50.7lb).

  • You can purchase additional luggage for $15 (1 extra bag).

    • For detailed information about additional luggage, click here.

Pet Policy

  • Pets are not allowed on-board.

  • Only certified service animals can travel.

    • Service animals must be on a leash and must not travel in the aisle or on a seat.

    • Service animals can sit on your lap.

Accessible Travel

  • If you need assistance with your trip, you must call at least 48 hours before your trip.

  • Call them at: 1-800-451-5333.

  • Let them know how they can assist you (e.g., boarding, disembarking, luggage, etc.).

  • You can read a detailed guide to accessible travel with Jefferson Lines here.

Contact the Bus Company

🚍 Bus tracker: https://www.jeffersonlines.com/bus-tracker/

Travel alerts: https://www.jeffersonlines.com/travel-information/travel-alerts/

 

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Jetset Express

Cancellations and Refunds

  • If your booking is cancellable, you can cancel your booking up to 48 hours before your trip.

  • You can cancel your booking either through our support section or your Busbud account.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • To exchange your Jet Set Express ticket for a different time, contact the bus company directly.

Boarding Requirements

  • To board the bus, you must present a Jet Set reference number.

  • You don’t have to show a ticket to board.

Seat Selection

  • Seat selection is not possible during the booking process.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • You have to buy a ticket for all infants and children.

Luggage Policy

Free allowance:

  • 1 carry-on item. Your carry-on must fit under the seat in front of you or in the overhead compartment.

  • 2 bags in the baggage hold.

    • The maximum weight for each bag is 20kg/44.1lbs.

    • The maximum size for each bag is 69 x 54 x 36 cm.

  • There is a $10 fee for additional luggage.

  • You can only take additional luggage if there is room on the day.

Pet Policy

  • Pets are not allowed on-board.

Contact the Bus Company

 

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Landline

Cancellations and Refunds

  • Landline tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the scheduled departure time.

  • To exchange your ticket, you can either:

    • Call Landline at their customer service number, or

    • Visit the station directly.

  • Exchange fee may apply.

Boarding Requirements

  • To board the bus, you must present:

    • Your ticket on your phone or

    • A printed copy of your ticket.

  • Ensure you travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 can travel for free on an adult's lap.

  • For children aged 2-11 years, you need to book a separate seat, and they may be eligible for discounted fares.

  • Children 12 and older may travel independently, but you must book the ticket directly with Landline.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11kg/24lbs).

  • 1 checked bag (maximum weight 22.5kg/50lbs), not exceeding dimensions of 157cm/62 inches (combined length+width+height).

Pet Policy

  • Pets are not allowed on Landline buses.

  • Service animals are allowed to travel on-board.

Accessible Travel

  • Landline offers accessible travel for passengers with mobility needs.

  • To ensure proper accommodations, you must call ahead at least 48 hours before your trip.

Contact the Bus Company

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Lux Coach America

Cancellations and refunds

  • Lux Coach America LLC tickets are non-refundable and cannot be cancelled once the booking is confirmed.

Exchanges

  • Tickets can only be exchanged up to 48 hours before the scheduled departure.

  • To exchange your ticket, you must contact Lux Coach America directly or visit the nearest station.

Boarding requirements

  • To board the bus, you must:

    • Present a printed ticket at the station, or

    • Show your electronic ticket (via mobile).

    • Ensure you travel with the same ID used at the time of booking.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with children

  • Infants under 2 years old travel for free, as long as they do not occupy a seat.

  • Children aged 2-12 years receive a discounted fare on most routes.

  • Children aged 12-17 years can travel alone but must have a signed parental consent form, and an adult must drop-off and pick-up the child.

Luggage policy

  • Free allowance:

    • 1 carry-on item (must fit in the overhead compartment or under the seat).

    • 2 checked bags (maximum weight: 50 lbs per bag, dimensions must not exceed 62 inches total — length + width + height).

  • Additional luggage can be brought for a fee, subject to availability.

Pet policy

  • Pets are not allowed on-board.

  • Service animals are permitted, provided they are properly harnessed and remain under the passenger’s control.

Accessible travel

  • Lux Coach America LLC offers services for passengers with disabilities.

  • If you need assistance, please contact Lux Coach America 48 hours before your trip to make proper arrangements.

  • Wheelchair accessible buses are available.

Contact the bus company

 

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Miller/Hoosier

Cancellations and refunds

  • Miller Hoosier tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • There is a $15 fee for exchanges.

  • To exchange your ticket, call (800) 544-2383 or go to the station directly.

Boarding requirements

  • You must print your ticket before arriving at the station.

  • You must also travel with the same ID you used when making your booking.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don’t occupy a seat.

  • Children aged 2-12 receive a 25% discount on the fare.

  • Children aged 12+ will be charged the full adult price.

  • Passengers under the age of 8 cannot travel unaccompanied, except in Illinois.

    • In Illinois, children aged 8-15 can travel unaccompanied, but you’ll have to book with Miller Hoosier.

  • A detailed breakdown of the travelling with children policy can be found here.

Luggage policy

  • Free allowance:

    • 1 carry-on item (maximum weight: 11.5kg / 25.4lbs).

    • The carry-on must fit under the seat or in the overhead compartment.

    • 1 checked bag (maximum weight: 22.5kg / 50lbs).

  • For additional luggage details, please click here.

Pet policy

  • Pets are not allowed on-board.

  • Only certified service animals are permitted to travel on Miller Hoosier.

Accessible travel

  • If you need assistance, you must call 48 hours before your trip.

  • Call 1-800-544-2383 ext 134 for assistance.

  • Other helpful contact numbers:

    • Deaf/hard of hearing/TTY/TDD: 1-800-345-3109 (through Greyhound)

    • Spanish/Español: 1-800-531-5332 (through Greyhound)

    • ADA Compliance Corporate Office: 1-800-544-2383 ext 128

Contact the bus company

 

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NY Trailways

Cancellations and Refunds

  • NY Trailways tickets are not cancellable or refundable.

Exchanges

  • NY Trailways tickets are not exchangeable.

Boarding Requirements

  • You must print your own ticket before arriving to board the bus.

  • You must board the bus with the same ID you used when booking your ticket.

  • Check your confirmation email for specific boarding requirements.

Seat Selection Policy

  • There is no seat selection available for NY Trailways.

  • Seats are assigned on a first-come, first-serve basis when boarding.

Travelling with Children

  • Children aged 17 and under cannot travel alone on a Busbud booking.

  • Children between 2-15 years of age receive a 25% discount when travelling with a full fare-paying adult.

  • Up to 2 children can travel at this reduced rate when they travel with a full fare-paying adult.

  • Children aged 12-16 can travel alone, but an adult fare ticket must be purchased at the station.

  • There is a $5 fee for unaccompanied minor forms at the station.

  • Unaccompanied minors can only travel:

    • On trips between 07:00am - 08:00pm.

    • On trips no longer than 8 hours long (no bus changes allowed).

    • If a parent/guardian/custodian will meet them at the arrival station.

    • Only on domestic routes (no international borders).

Luggage Policy

  • Free allowance:

    • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.

    • 1 bag in the baggage hold (maximum weight 22.6kg / 50lbs).

Pet Policy

  • Only service animals (dogs and miniature horses) are allowed on board.

  • Pets are not allowed on board.

Accessible Travel

  • Most NY Trailways buses are equipped with wheelchair lifts and have room for up to 2 wheelchairs per bus.

  • The maximum weight of your mobility device (when in use) must not exceed 453kg (600lbs).

  • Your wheelchair must not be larger than 30 x 48 inches (76cm x 121cm).

  • Contact NY Trailways at their Customer Care Center to notify them of any specific accessibility needs when traveling.

Contact the Bus Company

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OurBus

Cancellations and Refunds

  • Bookings with OurBus can be cancelled for OurBus Credits, which can be redeemed for future travel on www.ourbus.com.

  • Cancellations must be made at least 1 hour before the scheduled departure time.

  • Credits will be provided for the full ticket amount (Busbud fees and/or add-on items not included).

  • OurBus credits are valid for 5 years.

  • To cancel your booking and receive OurBus credits:

    • Click the cancellation link on your OurBus-provided ticket.

    • Once cancelled, you will receive a wallet activation link by email. Click on this link to activate your OurBus Wallet with credits for future booking.

    • To redeem these credits, visit www.ourbus.com/login and create a password for your OurBus account using the same email address you used when purchasing your ticket on Busbud.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • To exchange your OurBus ticket for an alternative departure time, either call +1 (844) 800-6828 or go to the station directly.

Boarding Requirements

  • To board the bus, you can do one of the following:

    • Print your ticket before heading out for your trip, or

    • Show your ticket on your mobile device.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • OurBus does not offer seat selection before boarding.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 years old can travel for free if they travel on a parent's lap.

Luggage Policy

  • Free allowance:

    • 1 carry-on item, which must fit under the seat in front of you or in the overhead compartment.

    • 1 bag in the baggage hold (maximum weight 23.5 kg / 51.8 lbs).

  • For detailed information about additional luggage, please visit the website.

Pet Policy

  • Pets are not allowed on board.

  • Service animals are allowed to travel.

Accessible Travel

  • Travelling in a wheelchair? Contact OurBus no later than 48 hours before you plan to travel to request assistance:

Contact the Bus Company

✔ Live chat https://www.ourbus.com/

🚍 Bus tracker: you can track your bus on your web browser by visiting ourbus.com/track/[confirmationnumber]. Example - If your confirmation number is ABX879, go to ourbus.com/track/ABX879

 

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Peter Pan

Cancellations and Refunds

  • Peter Pan tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it up to 2 hours before your trip.

  • A $10 fee applies for exchanges.

  • To exchange your ticket, contact Peter Pan directly or visit the station.

Boarding Requirements

  • To board the bus, you must provide the same ID used during booking.

  • It is optional to show a printed ticket or a mobile version of your ticket.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with Children

  • Children under 2 years old do not require a ticket but must travel on a parent's lap.

  • Only one child under 2 can travel for free.

  • Unaccompanied minor travel is temporarily paused due to COVID-19.

Luggage Policy

  • Free allowance:

    • 1 carry-on item (max weight 11.2 kg / 24.7 lbs), must fit under the seat or in the overhead compartment.

    • 1 item in the baggage hold (max weight 22.5 kg / 49.6 lbs).

  • For detailed luggage policies, visit here.

Pet Policy

  • Pets are not allowed on Peter Pan buses, except when traveling to Boston Logan Airport.

  • Service animals are allowed to travel for free.

Accessible Travel

  • If you require assistance, contact Peter Pan before your trip to specify the type of assistance needed.

  • Call 1-800-343-9999 for assistance.

Contact the Bus Company

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Red Coach

Cancellations and Refunds

  • If your booking is cancellable, you can cancel it up to 48 hours before your trip.

  • A 30% cancellation fee will apply.

  • To cancel your booking, use the support tool or your Busbud account.

Exchanges

  • RedCoach tickets are not exchangeable.

  • Please ensure your travel plans are finalized before purchasing your ticket.

Boarding Requirements

  • You must present the same ID you used at the time of booking when boarding the bus.

  • It is optional to show a printed ticket or a mobile ticket on your phone.

Seat Selection

  • Seat selection is available during the booking process.

  • Once you choose your seat, you cannot change it later.

Travelling with Children

  • Children aged 2 and under travel for free if seated on a parent's lap.

  • Children aged 3-12 receive a 15% discount on the adult fare.

  • Children aged 16-17 can travel unaccompanied, but you must book directly with RedCoach.

Luggage Policy

  • Free allowance:

    • 1 carry-on item that must fit under the seat in front of you or in the overhead compartment.

    • 2 checked items with a maximum weight of 22.5kg (49.6 lbs) per bag.

  • Additional baggage can be purchased for $25 per bag.

  • For more information on additional luggage, click here.

Pet Policy

  • Pets are not allowed on RedCoach buses.

  • Service dogs are allowed to travel free of charge.

Accessible Travel

  • If you have specific travel requirements, contact RedCoach at least 24 hours before your trip to see how they can accommodate you.

  • Contact them at 1-877-733-0724 or via email at wecanhelp@redcoachusa.com.

Contact Information

 

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Snowbus

Cancellations and Refunds

  • Refundable bookings can be canceled up to 48 hours before departure.

  • A 30% cancellation fee applies.

  • Cancellations can be made through your Busbud account or the Snowbus support tool.

Exchanges

  • Non-exchangeable tickets cannot be changed.

  • For exchangeable tickets, contact the bus company directly to change your departure time/date.

  • Exchanges are subject to the bus company's policies and availability.

Boarding Requirements

  • Present your e-ticket or a printed ticket along with government-issued photo ID matching the name on your booking.

  • Ensure you arrive at the station 15–30 minutes before departure.

Seat Selection

  • Seat selection depends on the bus company operating your route.

  • Availability may vary; some companies offer pre-selection during booking, while others assign seats upon boarding.

Travelling with Children

  • Children under 2 years can travel for free if they do not occupy a seat.

  • Children aged 2–12 may receive a discount; policies vary by bus company.

  • For unaccompanied minors, contact the bus company directly to make arrangements.

Luggage Policy

  • Carry-on: 1 item, max 5 kg (11 lbs), fitting under the seat or in the overhead compartment.

  • Checked baggage: 1 item, max 23 kg (55.1 lbs).

  • Sports equipment (e.g., skis, snowboards): Typically allowed; additional fees may apply.

  • Extra luggage: Additional items may incur charges; contact the bus company for details.

Pet Policy

  • Pets: Policies vary; some bus companies allow pets; others do not.

  • Service animals: Allowed; bring necessary documentation.

Accessible Travel

  • Wheelchair access: Not all buses are equipped; contact the bus company in advance to arrange accommodations.

  • Assistance: Notify the bus company at least 3 days before travel to ensure proper arrangements.

Contact Information

 

 

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Southeastern Stages

Cancellations and Refunds

  • Southeastern Stages tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket for an alternative departure time/date.

  • There is a $20 fee for exchanges.

  • To exchange your Southeastern Stages ticket, you can either call 1-214-849-8966 or go to the station directly.

Boarding Requirements

  • You must print your ticket before heading out to travel.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Southeastern Stages does not offer seat selection.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children must be at least 15 years old to travel alone.

  • To book a ticket for a child travelling alone, you must book directly with the bus company.

Luggage Policy

  • Free Allowance:

    • 1 carry-on item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • 1 checked bag (maximum weight of 22.5kg/50lb).

  • You can purchase additional luggage allowance for $15 per bag.

For detailed information about additional luggage, please click here.

Pet Policy

  • Pets are not allowed onboard.

  • Service animals are allowed to travel for free.

Contact the Bus Company

📞 404.591.2750
📧 info@southeasternstages.com
ℹ️ Southeastern Stages Website

 

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South Tahoe Airporter

Cancellations and Refunds

Exchanges

Boarding Requirements

  • Ticket Options: Present a printed ticket or show your e-ticket on your mobile device.​

  • ID Requirements: Bring the same ID used during booking.​

  • Arrival Time: Arrive at the pickup location 15–30 minutes before departure.​

Seat Selection

  • Seats are assigned upon boarding and are not pre-selected during booking.​

Travelling with Children

  • Ages 2 & Under: Travel for free if seated on a parent's lap.​

  • Ages 3–12: Tickets are $19.75 one-way. ​southtahoeairporter.com

  • Unaccompanied Minors: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.​

Luggage Policy

  • Carry-On: No specific allowance mentioned; passengers should ensure their carry-on fits within the vehicle's storage capacity.​

  • Baggage Hold: No specific weight or size limits mentioned; passengers should ensure their baggage complies with the vehicle's storage capacity.​

Pet Policy

  • Pets: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.​

Accessible Travel

  • Wheelchair Assistance: Available with 48 hours' notice prior to departure. ​

Contact Information

Note: Policies are subject to change; it's recommended to verify details directly with South Tahoe Airporter before booking.

 

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SprinterBus

Cancellations and Refunds

  • Policy: SprinterBus tickets are non-refundable.

  • On-Hold Option: Customers can place their reservation "on hold" and receive a travel credit for a future trip.

  • Timeframe: Tickets must be put on hold before midnight on the day before the scheduled travel date to receive a credit.​

Exchanges

  • Policy: SprinterBus does not allow ticket exchanges.

  • Alternative: If you need to change your travel plans, it's advisable to cancel your current booking and rebook for the desired date and time.​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: SprinterBus does not offer seat selection.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children must be at least 15 years old to travel alone.

  • Booking: To book a ticket for a child travelling alone, you must book directly with the bus company.​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bag: 1 bag (maximum weight of 22.5kg/50lb).

  • Additional Allowance: You can purchase additional luggage allowance for $15 per bag.

  • Oversize Items: Oversize and additional luggage fees vary, typically around $10 per piece.​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.​

Contact Information

 

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Supertours

Cancellations and Refunds

Exchanges

  • Policy: Tickets are non-changeable. ​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: Seat selection is not available during booking.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children aged 15 and older are welcome to travel unaccompanied.​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 small item (maximum weight of 10 lbs). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bags: 2 pieces (maximum weight of 45 lbs each).

  • Additional Allowance: You can purchase an additional checked bag for $20.

  • Oversize Items: Oversize and additional luggage fees vary. supertours.com​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.​

Contact Information

 

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Happy travels!