Can I take an earlier bus if my ticket is non-exchangeable?

In this sectionI lost my luggage, how can I recover it? Travel Grants and Medical exemptionsWhat happens if the first leg of my journey is delayed?Where is my bus?What is my luggage allowance?Can I take an earlier bus if my ticket is non-exchangeable?Can I board the bus at a different location than the one stated on my booking?I missed my bus/train, can I take the next one?Will I receive food on the bus?When should I arrive at my departure point?

Your ticket is only valid for the time and date you purchased it for. If your ticket is exchangeable, you can exchange it as per the policy shown on your booking.

Unfortunately, if your ticket is non-exchangeable, you cannot board an earlier bus.

If you arrive at the bus station early, we suggest that you head to the bus company desk to see if they can make an exception.

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