What happens if the first leg of my journey is delayed?

We understand that delays can sometimes disrupt your travel plans, especially when you have more than one bus or train to catch. Here’s what you need to know if a delay causes you to miss a connecting trip.

 

1. When Both Trips Are With the Same Operator

If your Busbud booking includes two journeys with the same bus or train company, and a delay on your first leg causes you to miss the second:

  • Contact the operator directly as soon as possible.

  • In many cases, they may allow you to board the next available departure at no extra cost.

  • You’ll find the operator’s phone number and email address in your confirmation email or your ticket.

2. When Trips Are With Different Operators (Separate Bookings)

If you booked two separate tickets with different companies, each trip is treated independently.

  • The operator of your second trip is not obligated to honor your ticket if you miss it because of a previous delay.

  • Any rescheduling, refund, or exception will be entirely at the discretion of the second operator.

3. Tips to Minimize the Risk of Missed Connections

  • Avoid Separate Tickets: Whenever possible, book complete journeys with a single operator to ensure smoother connections.

  • Allow Extra Time: If separate tickets are unavoidable, plan generous layovers between trips to account for potential delays.

  • Check Transfer Logistics: Consider the time needed to move between terminals, stations, or bus stops.

  • Keep Documentation: Hold onto your tickets, receipts, and any communication with operators — this may help when requesting exceptions.

4. When to Contact Busbud Support

While operators make the final decision regarding rebookings or refunds, Busbud Support is here to help:

  • If you cannot reach the operator or they are unresponsive.

  • If you need help clarifying the operator’s policies.

  • If you’d like us to advocate on your behalf with the operator to request an exception.

You can reach us through the Help Center or by replying directly to your booking confirmation email.

 

Important to Know

  • Policies Vary: Each bus or train company has its own rules, and Busbud must follow their terms.

  • Flexibility Depends on Ticket Type: Refundable or flexible tickets may offer more options for rebooking.

  • Act Quickly: Contact the operator (or Busbud Support) as soon as you know you’ll miss your connection to increase your chances of assistance.

✅ Summary: If both trips are with the same company, you may be rebooked on the next departure. If your trips are with different companies, the second operator decides whether to accommodate you. Planning extra time between trips — and contacting Busbud Support if you run into difficulties — helps minimize disruption and gives you the best chance of continuing your journey smoothly.

 

 

Still have a question?

Just drop us a line here. Our expert team will get back to you.


Happy travels!

 

 

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