Why has my GO with Busbud membership level downgraded?
In this sectionHow to redeem my GO with Busbud credits? How do I upgrade or maintain my GO with Busbud membership level?Where can I find my GO with Busbud credits? Why has my GO with Busbud membership level downgraded?Why can I not use my GO with Busbud credits?What is GO with Busbud?How do I earn GO with Busbud credits? How can I check my GO with Busbud credits balance? Do my GO with Busbud credits expire?What are the GO with Busbud membership levels?Where is GO with Busbud available and who can benefit from it?What do I do if I believe credits were not properly credited to my account?What happens if I have more credits than the ticket I'm buying?What happens to my GO with Busbud credits if I cancel my purchase?
Everyone in the GO with Busbud loyalty program starts on a Bronze Membership, and over time can level up to reach Silver, Gold or Platinum. To do this, you need to achieve different milestones during a calendar year, more explained here.
When you do not reach the different milestones during a calendar year associated with your current level, you will fall back to the one obtained.
Example: If you have obtained the Silver Membership in the previous year, you will keep this level for the current year. If you used less than 5 tickets in the current year, you will be set back to the Bronze level in the following one.
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