I missed my bus/train, can I take the next one?
In this sectionCan I travel with my pet?Via Rail: Shuttle service to/from YUL Montreal Airport and Dorval Via Rail StationI lost my luggage, how can I recover it?Travel Grants and Medical exemptionsWhat happens if the first leg of my journey is delayed?What is my luggage allowance?Can I take an earlier bus if my ticket is non-exchangeable?Can I board at a different location than the one stated on my booking?I missed my bus/train, can I take the next one?Will I receive food during my trip?When should I arrive at my departure point?
Handling Missed Bus or Train Departures Due to Delayed Flights
We understand that unforeseen circumstances, such as a delayed flight, can result in missing your scheduled bus or train departure. Unfortunately, in these cases, your ticket cannot be transferred to another trip or qualify for a refund for the missed journey.
If you are already at the bus or train station, we recommend contacting the trip operator directly to inquire if an exception can be made. You can find their contact information in your confirmation email or How do I contact the bus or train company?
Still have a question?
Just drop us a line here. Our expert team will get back to you.
Happy travels!
Related shortcuts
Find boarding information