I didn't get my ticket(s), what can I do?
Didn't Receive a Confirmation Email with Your Tickets? Here’s What to Do
If you haven't received a confirmation email with your tickets, it’s possible that your booking failed or there was a mistake in the email address you entered during the booking process.
What to Do If Your Booking Failed
If you received an error message or an email stating that your booking failed, don’t worry—you can try booking again. For more details on why your booking may have failed, you can read this article I received an error message, why did my booking fail?
What to Do If Your Booking Was Successful but You Didn’t Get Your Tickets
If your booking was successful but you can’t find the confirmation email with your tickets, follow these steps:
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Check Your Spam Folder: Sometimes, confirmation emails might end up in your spam folder. We suggest moving the email to your inbox to ensure that any future communication or tickets arrive correctly in your inbox.
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Check for a Typo in Your Email: It’s possible that there was a typo in the email address entered during the booking process, which could have prevented the ticket(s) from being delivered. If that’s the case, you can easily correct it:
- Go to the confirmation page that appeared after booking, update your email address, and resend your ticket(s) to the correct email.
- Alternatively, you can reach out to our team here
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