I missed my bus/train, can I take the next one?
We know that travel doesn’t always go as planned — and sometimes a delayed flight can cause you to miss your bus or train departure. While missed trips are not normally refundable or transferable, we want to help you understand your options and make your next steps clear.
What Happens if You Miss Your Departure
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Tickets are non-refundable and non-transferable if you miss your scheduled departure due to a flight delay or other personal circumstances.
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However, some bus and train operators may make exceptions at their discretion
What You Can Do
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Contact the Operator Directly
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If you’re already at the station or nearby, reach out to the bus or train company as soon as possible.
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You’ll find their phone number and email address in your confirmation email, or see here: How do I contact the bus or train company?.
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Explain Your Situation
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Provide your booking details (confirmation number, travel date, and time).
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Let them know your flight was delayed and ask if they can offer a rebooking or any alternative.
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Explore Alternative Options
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Rebooking: Some operators may allow you to switch to another departure for a fee.
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Refund or Credit: In rare cases, operators may authorize a refund or travel credit.
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New Ticket: If neither rebooking nor refunds are possible, you may need to purchase a new ticket for your journey.
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Important to Know
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Operator Policies Vary: Each bus and train company has its own rules. Busbud must follow their policies and cannot override them.
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Ticket Type Matters: Flexible or refundable tickets may offer more options for changes.
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Act Quickly: The sooner you contact the operator, the more likely they are to assist.
Tip
If you anticipate tight connections with flights, we recommend booking our Refund For Any Reason Terms and Conditions. This provides extra peace of mind in case of delays.
Still have a question?
Just drop us a line here. Our expert team will get back to you.
Happy travels!