I missed my bus/train, can I take the next one?

In this sectionCan I travel with my pet?Via Rail: Shuttle service to/from YUL Montreal Airport and Dorval Via Rail StationI lost my luggage, how can I recover it? Travel Grants and Medical exemptionsWhat happens if the first leg of my journey is delayed?What is my luggage allowance?Can I take an earlier bus if my ticket is non-exchangeable?Can I board at a different location than the one stated on my booking?I missed my bus/train, can I take the next one?Will I receive food during my trip?When should I arrive at my departure point?

We understand that unforeseen circumstances like a delayed flight may lead to missing your scheduled bus or train departure. Regrettably, your ticket can't be transferred to another trip or be eligible for a refund in the event of a missed journey.

If you're already at the bus or train station, we recommend contacting the operator of your trip directly to see if they can make an exception. Their contact information can be found in your confirmation email.

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