My bus has not arrived, what should I do?

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Sometimes delays can happen unexpectedly due to unforeseen circumstances like traffic or weather. If your bus has not arrived to pick you up, there are a couple of ways to help you.

We suggest that you:

  • Verify that you are waiting at the correct departure location (the address can be found in your confirmation email and/or on your ticket directly).
  • Try locating a member of staff at the station first. If there is no staff member, contact the bus company directly here to ask for an update. You may also find the bus company contact information in your confirmation email.

Live Trackers

Certain bus operators have trackers where you may track the live location of your bus:

National Express


My bus never arrived, what should I do?

  • Double check with the bus company that your trip is not delayed. 
  • Contact us if you were not able to travel due to a no-show bus. We will contact the bus company and ensure you are compensated fairly.


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