How long does it take to receive a reply to my message?

We work 24/7 to ensure that our team is able to help you at all hours. If you have contacted us via support@busbud.com or via our help form, please rest assured, one of our team members will read your message as soon as possible.

We reply to most requests within 48 hours. In some cases, we may need to do extra investigation to be able to fulfill your request. This could include contacting the trip operator on your behalf. In some cases, we may experience some delays due to a high volume of requests. Thank you for your patience!