How long does it take to receive an answer to my complaint?

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We work 24/7 to ensure that our team is able to help you at all hours. If you have contacted us via or via our help form please rest assured, one of our team members will read your message as soon as possible.

We do our best to reply to you as soon as possible. We reply to most requests within 48 hours. In some cases, we may need to do some more investigation to be able to help you. This could include contacting the bus company on your behalf. However, in some cases we may experience some delays out of our control. If this is the case, we will let you know that we are working on your case and will do everything to resolve your issue.

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