Not all balances are created equal! Busbud offers two ways to save on your travel: Busbud Rewards and Busbud Credits. Use this guide to understand where your funds came from and how you can spend them.

Quick Comparison Table

Feature	Busbud Rewards (Loyalty)	Busbud Credits (Refund for any reason)
How to Get Them	Earned by booking and completing trips on the app.	Issued via Refund For Any Reason (RFAR) or exceptional refunds.
Availability	Available after 5 tickets are used.	Available instantly once the refund is processed.
Where to Redeem	Mobile App Only (iOS/Android).	Website AND Mobile App.
Expiration	Valid for 1 year.	Typically valid for 2 years.
Ticket Eligibility	Earned only on bookings made via the app.	Can be applied to any booking on any platform.

1. Busbud Rewards (The Loyalty Program)

The Rewards program is designed for our frequent travelers.

How to Get: Every time you book and take a trip through the Busbud app while signed in, you earn loyalty progress.
How to Redeem: Once you have completed 5 tickets, your "Redeem Rights" unlock.
Platform Limit: You will only see the "Redeem credits" option in the Trip fare summary on the Busbud App.

2. Busbud Account Credits (Refunds & RFAR)

These credits are typically the result of a canceled booking or a customer service gesture.

How to Get: * Refund For Any Reason (RFAR): If you cancel an eligible booking, 100% of the value is returned as credits.
- Exceptional Refunds: Granted by our team for duplicate bookings or medical emergencies.
How to Redeem: These credits are visible at checkout on both busbud.com and the app. Simply log in with your account email, and the option to apply your "Wallet" balance will appear at payment.

Common Questions

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