How can I exchange my ticket?

Ticket Exchanges: What You Need to Know

If the Terms & Conditions of your ticket allow exchanges, you can request to change the date or time of your trip by contacting the bus or train company directly. Keep in mind that most companies do not allow changes to the departure or arrival locations. Busbud cannot exchange or modify a ticket on your behalf under any circumstances.

 

Contacting the Operator of Your Trip:

• You can find the contact information for your trip operator here.
• You can also find this information in your Busbud account and in your confirmation email. If you’re unable to locate the contact details, please reach out to us here.

Some Tickets Must Be Exchanged at the Station:

Certain bus or train companies only allow exchanges to be done in person at the station. If your ticket requires in-station exchanges, you will need to visit the station and follow the conditions outlined in your purchase agreement.

 

Are There Exchange Fees?

Some bus or train companies charge fees for exchanging tickets. All applicable fees related to ticket exchanges are outlined in the Terms & Conditions of your purchase.

Please note that exchanges can only be requested within the timeframes specified in your reservation’s exchange policy.

 

 

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Happy travels!