This article pertains to customers requesting a specific invoice with Estrella Blance, such as one including the SAT or tax information- mainly Mexican residents will need this documentation. If a customer asks for a regular invoice you can produce one manually as per normal workflows.

Estrella Blanca has a specific portal for customers to create invoices independently.

The link is included on their ticket, in the AVISO IMPORTANTE section Screenshot 2023-10-06 at 10.36.13 AM.png

https://factura.estrellablanca.com.mx/index.jsp

"After purchasing your ticket, you only have the month in which you purchased it and up to 7 days of the following month to generate your invoice."

They will need the following information in order to produce their invoice, all of which can be located on their ticket* however sometimes ticket production issues do not include the # De Comprobante.

This # is the Busbud Booking Reference Number. Please provide this number to the customer when they reach out requesting an invoice with Estrella Blanca.

The # TR is located on the ticket, it consists of 4 letters and numbers.

The Importe de Compra is the price of the ticket, that which is on the ticket provided to the customer.

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With this information the customer will fill out the following form and select Agregar un Boleto

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Customers can add multiple tickets to this list before requesting their invoices. They will also be asked to add their Tax Identification information, or other identifying information if they are a foreign traveler.

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