What is the Refundable Booking Add-On?

The Refundable Booking add-on is an optional service offered by Busbud that allows you to receive a refund under specific circumstances, even if your original booking is non-refundable or only partially refundable. We partner with Refund Protect to manage these refunds. If you purchased this add-on, you should have received an email from noreply@hepstar.com with details on how to apply for a refund.

How Do I Receive My Refund?

Initiate Your Refund Request: Go to https://form.refundable.me/forms/refund to start your refund request.
Include Reference Number: Use the reference number from the email you received from noreply@hepstar.com after booking. It will be in the format: 3 letters followed by a series of numbers (e.g., STA-12345678-1234).
Request Timing: Your refund request must be submitted within 60 days of your trip's departure date.
Response Time: You should receive feedback on your request within 48 hours after submitting all necessary information.

What Is Covered?

The Refundable Booking add-on covers a range of scenarios including:

Illness / Injury (including Covid-19)
Pre-existing Medical Condition
Pregnancy Complication
Death of Immediate Family
Public Transport Failure
Flight Disruption
Mechanical Breakdown
Adverse Weather
Home Emergency
Theft of Documents
Jury Service
Court Summons
Armed Forces & Emergency Services Recall
Relocated for Work
Changes to Examination Dates

Please Note: Supporting evidence will be required for all refund requests.

More Information Related to Covid-19

Refunds are not provided for travel restrictions associated with Covid-19 or general fear of traveling. If your request is related to Covid-19, you must provide an official positive test result as evidence.

Full Terms and Conditions

For full details, visit: https://www.refundable.me/extended/busbud/

How Can I Get an Update on My Application?

Busbud cannot provide updates on your refund request status. Please contact hello@refundprotect.me directly for assistance.

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