At Busbud, we aim to make your family travel as smooth as possible. However, because we partner with many different bus companies, boarding requirements and safety policies regarding children can vary significantly between operators.

Important Safety Information for Shared Transfers

Some operators, such as Alpine Fleet, have strict safety protocols for shared transfers. For example:

Age Limits: Children under 4 years old may not be permitted to travel on certain shared transfer services.
Booking Details: While we strive to display all information during the booking process, these specific safety requirements are always listed on your issued ticket under the "Children" section.

How to Prepare Before You Book

To ensure your family can travel together without issues, we highly recommend the following steps:

Check the Operator Website: Before completing your purchase, visit the official website of the bus company (e.g., Alpine Fleet) to review their specific "Terms and Conditions" or "Traveling with Minors" policy.
Review the "Rules & Restrictions": During the checkout process on Busbud, look for the operator-specific rules link to see if any age-related travel bans apply to your chosen route.
Inspect Your Ticket Immediately: Once booked, check your ticket right away for phrases like: "Children: Under 4 years old cannot travel on shared transfers."

What to do if you encounter a restriction

If you have already booked and realize your child does not meet the operator's age requirements, please contact us immediately. We may need to:

Investigate the Error: We will check if the information was properly displayed at the time of booking.
Request an Exceptional Refund: If the operator denied boarding due to a lack of clear information during the booking process, we can contact them to request a refund on your behalf.

Ready to book your ticket?

Visit us at https://www.busbud.com/ or download the Busbud app

Still have a question?

Just drop us a line here. Our expert team will get back to you.

Happy travels!

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