My trip was cancelled by the trip operator, what do I do?

We are very sorry to hear your trip was cancelled! We understand how frustrating and disruptive cancellations can be, especially when you’ve made plans and preparations for your travels.

Trip operators will often re-book you on the next available trip. If not, they will provide either a voucher for future travel, or authorize a refund of your booking.

Trip operators will often reach out to us directly to process your refund to your original method of payment.

If you have not received your refund after 7 business days of your trip being cancelled, feel free to contact us directly here. 

You may also find the contact information of the operator of your trip here or on your confirmation email.