You can also access all your booking information through your Busbud account: <a href="https://www.busbud.com/en/account/signin">log in</a> or <a href="https://www.busbud.com/en/account/signup">sign up</a> with the same email address you used during the booking.

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We’ve found your ticket

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We care deeply about your travel experience, and every effort is put forth to ensure you can travel with ease. Please let us know of any feedback on your trip. We are here to help! 
Please note, we, Busbud, are not the actual operators of your trip. In some cases (lost item, issue at the station, etc), it may be faster to get in touch with the service provider directly. Find how to contact them <a href="/articles/360048293532-how-do-i-contact-the-bus-company">here</a>.
If you still wish to get in touch with Busbud, please send us a message:

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Share your feedback on a trip

You can also access all your booking information through your Busbud account: <a href="https://www.busbud.com/en/account/signin">log in</a> or <a href="https://www.busbud.com/en/account/signup">sign up</a> with the same email address you used during the booking.

Find boarding information

If you aren't able to find any results, we probably don't have coverage yet. Though we have the widest coverage in the world, there are a lot of travel options out there! We're working hard to add coverage every day.
If you're searching for a trip more than 6 weeks in advance, note that many operators only release schedules and tickets for approximately the next two months. We suggest you come back 6 to 8 weeks before departure and try again.

Please feel free to tell us what route is missing.

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At Busbud, we collect personal information to facilitate the use of our platforms and travel. We also respect your right to have control over your personal information. We allow all users worldwide to request a copy of all data we have collected about them, or to have all their data deleted. Please do also consider third parties you may need to engage to carry out your request.
Busbud's services for retrieving or deleting your personal information provide compliance with the European GDPR.
If you would like to initiate either process, please fill out the request form and we'll get back to you via email.
All fields are required.

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Can I reserve a departure in advance and pay later?
It’s not possible to reserve a departure in advance and pay for it later. To book a ticket with Busbud you need to pay the full amount of the ticket upfront.

How can I pay for my booking?
Busbud accepts most major credit and debit cards issued by Visa, MasterCard, American Express, etc.
Busbud does not accept cash. If you would like to pay in cash, please contact the operator directly to ask if they accept cash payments at the operator counter.
You can find more detailed information on payments supported by Busbud <a href="/articles/115005328923-How-can-I-pay-for-my-ticket-What-payment-methods-are-accepted-">here</a>.

Can I make a group booking?
Busbud offers bookings for up to 5 passengers. For groups with more than 5 passengers, please book in multiple bookings on our website. If you are traveling with more than 20 people, please contact the operator directly.

How do I book a ticket for a minor travelling alone?
Please contact the operator directly as you may be required to provide additional information to complete the booking.

Can I ship packages?
Unfortunately, we don’t offer this service. Please contact the operator directly to ask if they offer shipping options.

Can I book with Busbud in person or over the phone?
Since we are an online booking company, we do not have a phone number or a counter. To make a booking with Busbud please use our website: <a href="https://www.busbud.com">https://www.busbud.com</a> 

Can I call Busbud?
We currently do not offer support over the phone. Our team is here 24/7 to answer any questions you have via this Help Form. Please enter the same email address that you used during the booking so that we can access your reservation faster.

Contact our support team

Please check if the operator terms and conditions allow ticket exchanges. 

In the “Boarding Requirements” section of the confirmation email, there's a link to “View Terms & Conditions.” 

Only the operator can exchange your ticket. Please contact them directly! 

You can also access all your booking information through your Busbud account: <a href="https://www.busbud.com/en/account/signin">log in</a> or <a href="https://www.busbud.com/en/account/signup">sign up</a> with the same email address you used during the booking.

Related articles

<a href="articles/115005323383-how-to-exchange-your-ticket">How to exchange your ticket</a>
<a href="/articles/360048293532-how-do-i-contact-the-bus-company">How do I contact the bus company?</a>

Exchange tickets

If you do have a confirmation email from us, you're good to go, and can ignore any failed transaction email.
You can find more information on why your booking is failing here. If you would like to get more information, please contact us:

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