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Citiliner 🇿🇦

 

Citiliner is permanently ceasing operations as of the 15th of February. Please contact them via the following contact information if you need to request a refund: 27 011 611 8000 | 087 352 0352 or https://www.citiliner.co.za/contact-us/ 

 

Cancellations and refunds

  • Citiliner tickets are cancellable up until 72 hours before the departure time.
  • There is a 20% fee for cancellations.
  • To cancel your ticket, contact Citiliner via 0873520352 no later than 72 hours before your trip.

Exchanges

  • Citiliner tickets are not exchangeable.

Boarding requirements

  • Tickets must be shown on your mobile to board.
  • You must also show the same ID you used at the time of booking your ticket.

Seat selection

  • You cannot select your seat during your booking.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 2 travel for free, if travelling on their parent's lap.
  • Children between 2 and 12 will receive 15% discount off the adult price.
  • Children aged 12+ pay the full adult fare.
  • Children can travel unaccompanied in some cases. However, in these cases you will have to book directly with Citiliner.

Luggage policy

Free allowance:

  • 1 carry on item. It has to fit under the seat in front of you or in the overhead compartment.
  • 2 items in the baggage hold. The maximum weight of both bags cannot be more than 30kg (66.1lbs).
  • Each check in bag must not be more than the following measurements: 80cm x 60cm x 30cm.

Pet policy

  • Only trained guide dogs are allowed on board to assist you if you are visually impaired.
  • No other pets are permitted.

Accessible travel

  • Follow our instructions to book a ticket if you are travelling in a wheelchair.

Expectant mothers

  • If you are between 28-35 weeks pregnant, you will have to provide a medical certificate stating that you are allowed to travel. You will have to present this to the crew when you board.
  • If you are more than 36 weeks pregnant, you will not be able to travel.

Contact the bus company

📞  +27 011 611 8000 | 087 352 0352 (24hrs Customer Care/Reservations)
ℹ️  https://www.citiliner.co.za/contact-us/ 

 

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Eagle Liner 🇿🇦

Cancellations and refunds

  • Eagle Liner Tickets can be cancelled until 6 hours before your trip.
  • To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

  • Eagle Liner tickets can be exchanged up to 3 hours before your trip.
  • You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.

Boarding requirements

  • To board the bus you must either show a ticket on your phone, or present a printed ticket.
  • You must also show the same ID you used at the time of booking your ticket.

Seat selection

  • You cannot select your seat during your booking.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 3 travel for free, if travelling on their parent's lap.
  • Children between 3 and 12 will receive a 15% discount on peak season tickets, and 20% discount on off-peak season tickets.
  • Children cannot travel alone.

Luggage policy

Free allowance:

  • No restrictions for carry-on luggage.
  • 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
  • Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
  • Extra check-in luggage information can be found at the bus station.

Pet policy

  • Only trained guide dogs are allowed on board to assist you if you are visually impaired.
  • No other pets are permitted.

Accessible travel

  • Follow our instructions to book a ticket if you are travelling in a wheelchair.
  • If you have any special requirements, lease contact Eagle Liner before you travel.

Expectant mothers

  • You can travel up to your 7th month of pregnancy. After 7 months, Eagle Liner will not let you travel.
  • If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.

Contact the bus company

📞 +2787 150 1895/ +2763 257 8400/ +2786 239 0324
📧 customercare@eagleliner.co.za
ℹ️  https://www.eagleliner.co.za/ 
 

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Eldo Coaches 

Cancellations and refunds

  • Eldo coaches tickets can be cancelled up to 24 hours before the departure time.
  • There is a 50 ZAR fee for cancellations.
  • To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

  • Eldo Coaches tickets can be exchanged up to 24 hours before your trip.
  • To exchange your ticket, you must call the bus company at 086 113 5367 or go to the station.

Boarding requirements

  • To board the bus you must either show a ticket on your phone, or present a printed ticket.
    You must also show the same ID you used at the time of booking your ticket.

Seat selection

  • You cannot select your seat during your booking.
    Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Children under 36 months can travel for free, provided they travel on their parent's lap.
  • Only one child aged under 36 months can travel for free.
  • Children aged 36 months+ must pay the adult price.
  • You must provide a proof of your child's age when boarding the bus.
  • No children under the age of 12 can travel alone. 

Luggage policy

Free allowance:

  • 1 carry-on item. This must fit iun the overhead compartment or under the seat in front of you.
  • 2 items in the baggage hold. The maximum weight of your combined luggage cannot be more than 25kg (55.1lbs).
  • There is no size restrictions for your check-in bags.
  • For extra check-in luggage, you will be charged 5 ZAR per kg.

Pet policy

  • Only trained guide dogs are allowed on board.
  • No other pets are permitted.

Accessible travel

  • Unfortunately, Eldo coaches are not wheelchair friendly.

Expectant mothers

  • Eldo coaches may refuse you boarding if you are 7 months+ pregnant.
  • The boarding staff/supervisor has the discretion to deny boarding to expectant women in the final stages of pregnancy as a safety precaution.

Contact the bus company

📞 24hr Contact Centre: 086 113 5367 / 012 323 5475 / 012 940 8088
📧 info@eldocoaches.co.za or customerservices@eldocoaches.co.za
ℹ️ http://www.eldocoaches.co.za/ 

 

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Intercape 🇿🇦