TrailwaysNY.com puts service first for all individuals, regardless of ability or disability.
All of their buses are equipped with a wheelchair lift. With seats that they can fold up and move, each coach is able to accommodate two passengers with a wheelchair or mobility device. In order to ensure that their drivers are prepared to welcome you onboard, they ask that you book your travel as early as possible.
If you will be traveling with your wheelchair or mobility device, it’s important that you indicate such when purchasing your ticket either online or with a ticket agent and when arriving at the station so that they can reserve the additional seating space required to accommodate your wheelchair or mobility device.
The maximum weight and size of a wheelchair or mobility device that we are able to accommodate is:
- Weight of the wheelchair or mobility device when occupied cannot exceed 600lbs (453kg)
- Wheelchair dimensions of 30 x 48 inches (76cm x 121cm)
Notify their customer care center, terminal staff, and professional drivers of special requirements by contacting them prior to your trip:
📞 Phone: (800) 858-8555
ℹ️ Website: https://trailwaysny.com/contacts/
Due to the lack of regulation or the lack of accuracy of the information provided, each company can manage the accessibility of its buses differently. At Busbud, we want to do our part by offering information on the accessibility policies of bus companies that engage with passengers with disabilities.
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