It is the aim of National Express to create an accessible service which is inclusive of all their customers and their needs. If you are a wheelchair user and are booking travel with them in advance or at the time of travel, National Express must carry out certain checks to ensure that they can provide travel. These include:
- The wheelchair is compatible with the space on the coach: the combined weight of the passenger and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift;
- The stops at which the passenger wishes to board and alight the coach are accessible stops at which the wheelchair lift can be deployed; and that the particular coach on which the passenger wishes to travel is not already fully booked.
You are not required to book in advance, however, they recommend that you contact them directly, on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 10pm 7 days a week) 36 hours in advance of travel to give them time to carry out these checks.
Due to the lack of regulation or the lack of accuracy of the information provided, each company can manage the accessibility of its buses differently. At Busbud, we want to do our part by offering information on the accessibility policies of bus companies that engage with passengers with disabilities.
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